Christiana Celestine

EventASAP is an event service marketplace

• Management for the redesign of web pages, diversification of strategies, and revitalization of social media presence
• oOptimising strategies by monitoring online trends, conversations, and innovations
• Conducting user interviews, conducting user testing, and analysing existing application analytics to identify feature and usability gaps.
• Measuring and evaluating the digital performance of the brand in order to present weekly results to management.
• Enhancing brand communication through in-depth competitor, market, and economic analysis
• Maintain an in-depth understanding of industry practises and trends to best promote products.
• Identifying the technology framework required to support digital strategies.
• Analysing website data such as traffic, interactions, conversions, and goals to find areas for improvement.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Automated processes to manage remote network.
• Responded to customer calls and emails to answer questions about products and services.

GemPages (Remote) https://gempages.net/

• Communicated with clients via a live messaging platform CRM to introduce them to the product and provide necessary materials
• I achieved positive reviews of almost 100.
• Responded to customer concerns and collaborated with technical teams to promptly resolve issues through email, chat, and other channels
• Utilised the intercom as the primary mode of communication to accomplish goals, resulting in 5-star ratings for Shopify
• Responded to client inquiries, evaluated technical problems, and recommended appropriate solutions using the troubleshooting resolution tree

Novatrack is a B2B SaaS company that helps businesses keep track of, monitor, and carry out their fleet management. It is in the lead for monitoring the SaaS platform in west Africa (Coca-cola, Dangote, Nestle, Pepsi, Burger King and more)

• Managing 27 B2B clients Accounts with two team members handling complaints, providing acceptable solutions and alternatives within the required timeframes, and following up to ensure resolution are the duties of a complaint manager.
• A team debt recovery of over 73 thousand pounds within a year.
• Provided software technical help and training on how to use our complex software.
• Monitored indicators and generated actionable insights to enhance performance and efficiency.
• Led efforts to build standard operating procedures and an escalation policy for the customer support staff through process improvement and problem solving.
• Provided service and performed assigned activities in accordance with established procedures and business rules.

GoDoChurch (Remote) https://godochurch.com/

• Generated 2500 leads using a personalized marketing approach
• Maintained customer satisfaction through forward-thinking strategies and primary customer support
• Evaluated technical problems and provided appropriate solutions using company troubleshooting resources
• Developed empathetic client relationships and exceeded service standard goals by presenting software to over 4000 B2B clients.

• Planned website development, converting mockups into usable web presence with WordPress
• Provided front-end website development using WordPress, HTML Wix and other editing software. Managed and designed more than 15 websites, diversified strategies, and revitalized social media presence.
• Monitored online trends, conversations, and innovations to optimism strategies.
• Conducted user interviews, user testing, and analysed existing application analytics to determine gaps in features and usability.
• Maintained an in-depth understanding of industry practices and trends to best promote products.

• Pitched ideas for business development to executive team and gave in-depth presentations to clients using effective public speaking skills.
• Collaborated with sales and marketing departments to support client acquisition.
• Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
• Prospected for new business opportunities via cold calling, using lead generation lists and networking.
• Negotiated, prepared, and signed contracts with clients.