Christy Kantiok
Nottingham,Nottinghamshire
Summary
Highly skilled professional with expertise in written and verbal communication, crisis intervention, and problem-solving. Demonstrates a flexible and empathic approach, fostering strong relational skills and effective teamwork. Proficient in IT systems and adept at good decision-making under pressure. Committed to leveraging these competencies to support organisational goals and drive impactful outcomes in different settings,
Overview
14
14
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Healthcare Worker
Priory Hospital East Midlands
Nottingham, Nottinghamshire
10.2024 - 02.2025
- Navigated delicate situations with empathy whilst maintaining professional boundaries
- Assisted patients by providing emotional and practical support
- Participated in ongoing training courses, ensuring up-to-date knowledge of mental health practices
- Documented progress notes meticulously, enabling accurate patient assessments
- Delivered crisis intervention during critical incidents, ensuring immediate support
- Upheld strict confidentiality protocols ensuring respect for patient privacy
- Transported patients to appointments or outings safely and punctually, ensuring they met their commitments on time
- Managed stressful situations calmly under pressure, maintaining a therapeutic atmosphere
- Observed and evaluated patients to detect changes in behaviour or abnormalities
- Monitored patients' conditions, taking pulse and weight
- Performed crisis interventions during emergency cases
- Identified risks early by consistently monitoring patient behaviour
- Performed regular check-ins on patients, maintaining accurate records of their progress
- Liaised with multidisciplinary teams for comprehensive care provision
- Maximised dignity and independence of service users by encouraging residents to practise skills within their capability
Freelance Qualitative Data Coder /Entry Personnel (Research)
BBC Media Action Nigeria
10.2018 - 02.2025
- Code data from transcripts of focus group discussions and interviews into pre-designed analysis code-frame/framework according to specifications
- Provide preliminary analysis of insights per transcript coded according to the coding/analysis framework and guidelines provided by BBC Media Action
- Provide Key insights on all completed files entered into the framework
HealthCare Assistant
Bramcote Hills Care Home
Bramcote, Nottinghamshire
12.2023 - 09.2024
- Giving comprehensive care to residents in a nursing/care home for mostly people with dementia
- Providing support in their daily activities; personal care, assisting with feeding, movement and medication
- Providing company and engaging residents, making them feel comfortable and safe
- Providing end of life care
- Documenting all daily records, including incidents and occurrences
- Relating with family members and providing support when needed
HealthCare Assistant
4LIFE Care Services
Nottingham, Nottinghamshire
12.2022 - 11.2023
- Providing care and support to residents in a care/nursing home, and for patients in hospitals
- Providing company and engaging residents in daily activities
- Providing end of life care
- Documenting all daily records and behaviour charts
- Serve as escort to residents needing hospital visits
- Training new staff joining the agency
Community and Family Learning (CFL) Researcher and Production of Case Studies (Placement)
Nottingham City Council
Nottingham
05.2023 - 07.2023
- Researching Subcontractors who deliver Community & Family courses and to identify how they promote CFL individually
- Being part of the project as Community & Family Research and Survey Reporter/Interviewer
- Identifying public knowledge surrounding CFL by developing a range of questions from the research to ask the public in a survey = Giving CFL an understanding surrounding the Scope across the selected areas
- Identifying what courses the public would be interested in participating in and what venues they will be comfortable with the delivery = Subcontractors widening scope and to support Single parents and families, and Low-skilled participants (no qualifications or below level 2, over 50's, BAME Community, participants with learning or physical disabilities)
- Presented research findings, objectives and challenges in team meetings to further explore strategy
HealthCare Assistant
FineTouch Care Services
Derby
10.2022 - 01.2023
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief
- Assisted in all aspects of personal care, retaining comfort and dignity
- Observed patient condition and behaviour closely, reporting changes or concerns promptly
- Completed care documentation and monitored patient progress to achieve up-to-date records
- Positioned, lifted and transported patients with limited mobility
Liaison Officer
Flour Mills Of Nigeria PLC
12.2021 - 08.2022
- Establish effective liaison relationship with Government, Regulatory and other agencies as may be required by the business
- Manage Embassy and Immigration liaison requirements for Management as needed
- Attend relevant stakeholder meetings and events, regulatory and legislative sittings with the aim of gathering useful intelligence information for FMN and advising management of upcoming policy and legislation
- Manage the day to day running of Abuja Liaison office
- Perform other assigned duties as delegated from time to time by the line manager
- Maintained accountability for first point-of-contact, addressing issues and escalating complex concerns for further remediation
Care Assistant
MOVDI Nursing Home
05.2021 - 08.2022
- Responsible for the residents personal hygiene and upkeep
- Providing company for the residents
- Administering medication under supervision
- Working with other health and medical professionals to provide holistic care
- Documenting all activities and reports for the day
Senior Strategy Adviser
Good Worths Partners Limited
05.2019 - 11.2021
- Identify prospective partnering organizations and individuals
- Liaise with key officials of partner organizations/prospective clients
- Hold strategy sessions with clients
- Analyze gathered data
- Schedule meetings between stakeholders, attend and note detailed required information
- Integrate work plans and schedule towards achieving set goals
- Coordinate team members
- Research prospective collaborations and recommend suitable solutions
- To follow through each project from start to completion and ensure clients satisfaction.s Execute obligations outside my jurisdiction when required to
- Communicated complex concepts to clients in clear, concise, and understandable manner
Lead Writer
Good Worths Partners Limited
10.2018 - 11.2021
- Co-ordinate and supervise team members on projects
- Editing and proof-reading of finished reports by team members
- Hold strategy sessions with clients
- Write variant reports for consulting clients (which have included third-party consultants for UNICEF)
- Data analysis and transcriptions
- Rapporteur
Head, Operations/ E.A to Executive Media Strategist
Brekete Family
08.2013 - 09.2018
- Make quarterly reports on spreadsheets
- Meet with prospective partners and update existing partners
- Coordinate daily office operations as well as administrative movement outside the office
- Supervise and coordinate staff members
- Managing and keeping an inventory of cash in-flow and out-flow
- Schedule appointments with the Executive Media Strategist
- Coordinate and Monitor beneficiaries of the organization's philanthropy
- Liaise with public relations officers of the various security agencies (The Nigeria Army, The Nigeria Police Force, The Nigeria Security and Civil Defence Corps) and other government agencies
- Manage the contacts of visitors to the office
- Direct complainants on methods to file in complaints, receive those complaints, file, and sort them in their respective categories
- Provide listeners with update on cases featured on the radio program
- Involved in Alternate Dispute Resolution for certain Domestic and civil cases in partnership with the National Human Rights Commission and OSIWA
- Writing scripts for jingles, and voicing them
- Execute obligations outside my jurisdiction when required to
Customer Service Representative/ Front Desk Officer
HiMedia (HITV)
11.2010 - 08.2011
- Understand, own and resolve customer complaints
- Subscriber retention and management
- Inform customers throughout lifespan of complaint, managing their expectations and going beyond their expectations, whilst managing a positive relationship
- Confidently present management's views in relation to customer complaint
- Manage customers based on customer value, segment and category
- Use appropriate judgment and retention tools to resolve the complaint in line with the customer expectations
- Reduce repeat complaints
- Provide details of resolutions to internal stake holders and internal customers
- Uphold internal processes and working practices
- Proactively manage own work standards and development
- Monitor progress against quality standards and targets and highlight any concerns in a timely manner to relevant people
- Maintain knowledge of industry and customer sectors, including new products and services offered to customers, and share information with colleagues
- Manage own schedule in relation to customer contacts, allocated work and off-line time, highlighting any conflicting demands to line manager and team
- Answered customer telephone calls promptly and improved on-hold wait times
Education
Master of Arts - International Development
Nottingham Trent University
Nottingham 09.2022 - 10.2023
Bachelor of Arts - Theatre and Performing Arts
Ahmadu Bello University
Zaria, Nigeria 10.2003 - 04.2008
Skills
- Excellent written and verbal communication skills
- Empathic and non-judgmental approach
- Flexible
- Relational skills
- Team work
- Crisis intervention
- IT skills
- Decision-making
- Problem-solving
- Reading and composing brief correspondence
Certification
- Autism, Stress and Anxiety, 12/01/24
- Autism and Supporting families, 12/01/24
- Autism and Sensory Experience, 12/01/24
- Autism and Communication, 12/01/24
- Emergency Procedures Awareness, 11/01/24
- Introduction to assessing clinical risk, 11/01/24
- Suicide Safety Plans, 11/01/24
- Observations, 11/01/24
- Managing Behaviour that Communicates Distress, 11/01/24
- Maintaining Professional Boundaries, 11/01/24
- Moving and Handling, 11/01/24
- Introduction to Health and Safety (H&S), 11/01/24
- Handling Complaints, 11/01/24
- Fire Safety, 11/01/24
- Deprivation of Liberty Safeguards (DOLs), 11/01/24
- Fraud, Bribery and Corruption Awareness, 11/01/24
- Introduction to Learning Disabilities, 10/01/24
- Food Safety for food handlers, 10/01/24
- Cyber Security, 10/01/24
- Safeguarding Combined: Adults and Children & Young People, 10/01/24
- General Data Protection Regulation, 11/01/24
Timeline
Healthcare Worker
Priory Hospital East Midlands
10.2024 - 02.2025
HealthCare Assistant
Bramcote Hills Care Home
12.2023 - 09.2024
Community and Family Learning (CFL) Researcher and Production of Case Studies (Placement)
Nottingham City Council
05.2023 - 07.2023
HealthCare Assistant
4LIFE Care Services
12.2022 - 11.2023
HealthCare Assistant
FineTouch Care Services
10.2022 - 01.2023
Master of Arts - International Development
Nottingham Trent University
09.2022 - 10.2023
Liaison Officer
Flour Mills Of Nigeria PLC
12.2021 - 08.2022
Care Assistant
MOVDI Nursing Home
05.2021 - 08.2022
Senior Strategy Adviser
Good Worths Partners Limited
05.2019 - 11.2021
Freelance Qualitative Data Coder /Entry Personnel (Research)
BBC Media Action Nigeria
10.2018 - 02.2025
Lead Writer
Good Worths Partners Limited
10.2018 - 11.2021
Head, Operations/ E.A to Executive Media Strategist
Brekete Family
08.2013 - 09.2018
Customer Service Representative/ Front Desk Officer
HiMedia (HITV)
11.2010 - 08.2011
Bachelor of Arts - Theatre and Performing Arts
Ahmadu Bello University
10.2003 - 04.2008
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