Christy Joseph

Delivered comprehensive behavior support services to clients, focusing on enhancing well-being and fostering independence through individualized, evidence-based interventions. Responsibilities include:

• Conducted thorough functional behavior assessments (FBA) to identify behavioral triggers, patterns, and root causes, enabling the creation of highly individualized support plans.
• Designed and implemented evidence-based PBS plans that utilized proactive, preventive strategies to reduce challenging behaviors and improve clients' overall well-being.
• Empowered families, caregivers, and staff with practical strategies and resources to foster consistent, effective support for clients across varied settings.
• Monitored client progress through data-driven analysis and regular evaluations, adapting strategies as needed to ensure continued effectiveness and measurable improvements.
• Applied comprehensive safeguarding practices and maintained high ethical standards, ensuring the safety, dignity, and respect of clients at all times.
• Fostered independence and personal growth in clients by setting realistic behavioral goals and applying structured, skill-building activities to encourage adaptive behaviors.
• Partnered with multidisciplinary teams, including healthcare providers, educators, and social workers, to deliver holistic support plans that address clients’ mental health, social, and emotional needs.

Provide critical emotional support to individuals in distress, contributing to Samaritans' mission of offering a safe, non-judgmental space for people to express their thoughts and feelings. Engage empathetically and professionally with callers experiencing a range of emotional challenges, including those at risk of suicide. Responsibilities include:

• Deliver compassionate, non-directive support to individuals in emotional crisis through phone, email, and chat services.
• Employ active listening and reflective techniques to foster a supportive environment, helping individuals feel heard and respected.
• Recognize signs of acute distress or crisis and respond with calmness and professionalism, working within Samaritans’ guidelines.
• Ensure continuity of care by participating in thorough shift handovers and maintaining meticulous confidentiality in all interactions.
• Engage in regular training, debriefs, and supervision to sustain high standards of support and personal resilience.

Contributed to the advancement of the organization’s 2021-2025 Equality, Diversity, and Inclusivity (EDI) strategy in Kingston Upon Thames through rigorous research, analysis, and strategic communication with stakeholders. Responsibilities included:

• Conducted independent secondary research and designed targeted surveys to collect insightful data supporting the organization’s EDI objectives, ensuring research met the highest standards of relevance and reliability.
• Collaborated cross-functionally to create and produce podcasts, partnering with other departments to amplify awareness and promote the NGO’s initiatives in EDI.
• Performed in-depth quantitative and qualitative data analysis using SPSS and Stata, generating actionable insights and data-driven recommendations for program improvement.
• Regularly presented research findings, updates, and proposed next steps to the supervisor, CEO, and key stakeholders through weekly virtual meetings, facilitating strategic decision-making.
• Organized and led workshops and informational sessions to disseminate research outcomes, fostering community engagement and informed discussion around EDI priorities.
• Developed training materials informed by primary research, supporting community workshops and reinforcing the organization’s outreach and education goals.
• Maintained clear, ongoing communication with project teams, providing guidance, briefings, and support to fellow researchers to ensure alignment with organizational objectives and research integrity.

Delivered compassionate, structured support to children within a safe, nurturing environment, actively contributing to their physical and emotional well-being. Collaborated with a multidisciplinary team to ensure each child’s unique needs were met through evidence-based practices. Key responsibilities included:

• Stayed fully informed of current child welfare laws, policies, and best practices, applying this knowledge to uphold high standards of care and regulatory compliance.
• Partnered closely with social workers, psychologists, and other professionals to develop and implement comprehensive support plans, ensuring a well-rounded approach to each child's development and welfare.
• Successfully executed individualized support plans, regularly assessing progress and adapting approaches to address changing needs.
• Effectively managed crisis intervention during high-stress situations, using advanced de-escalation techniques to ensure the safety and security of children and staff.
• Documented all challenging incidents meticulously in Datix software, contributing to organizational learning and quality improvement through detailed, accurate reporting.
• Organized and facilitated therapeutic activities—including art therapy, group meditation, and nature walks—to promote resilience, self-expression, and mental well-being among children.
• Established trusting, positive relationships with children, providing emotional support within clear professional boundaries to foster a sense of security and stability.
• Adhered rigorously to safeguarding protocols, confidentiality standards, and ethical guidelines, ensuring child safety and integrity in all communications and care practices.

Dedicated and compassionate SEN Teaching Assistant with extensive experience supporting students with a variety of learning needs. Skilled in delivering individualized instruction, assessing progress, and fostering inclusive learning environments in collaboration with families, educators, and specialists. Responsibilities included:

• Expertly supported students with diverse special educational needs by implementing tailored instructional strategies that fostered inclusive and effective learning environments.
• Collaborated closely with educators to develop individualized student goals based on Individualized Education Plans (IEPs), ensuring each student’s unique needs and abilities were central to educational planning.
• Assisted in designing and organizing lesson plans that were thoughtfully adapted to address a range of learning styles and developmental capabilities, optimizing student engagement and progress.
• Delivered targeted instruction in both one-on-one and small-group settings, providing personalized guidance to enhance comprehension and learning outcomes.
• Systematically monitored, assessed, and documented student progress, using data to inform instructional adjustments and facilitate continued student development.
• Conducted comprehensive risk assessments for community-based activities, ensuring a safe and supportive environment that enabled full participation for all students.
• Proficiently utilized diverse communication methods, including Makaton, to support students with varied communication needs, promoting accessibility and engagement.
• Maintained open, proactive communication with families, therapists, and other key stakeholders, regularly sharing student progress and collaboratively implementing targeted interventions to support holistic development and well-being.

Compassionate and skilled Healthcare Assistant with experience supporting patients in various healthcare settings. Adept at delivering high-quality patient care, assisting with daily living tasks, and collaborating effectively with healthcare professionals to ensure patient comfort, dignity, and safety. Responsibilities included:

• Provided personal care and support to patients, including assistance with bathing, dressing, feeding, and mobility, while maintaining a respectful and dignified approach.
• Monitored and documented vital signs and other health indicators, promptly reporting any changes to nursing staff to ensure timely interventions.
• Assisted in preparing and maintaining a clean, safe environment for patients by following hygiene and infection control protocols.
• Supported patient rehabilitation by encouraging and assisting with exercises, mobility tasks, and activities to enhance physical well-being.
• Delivered emotional support to patients and their families, helping to alleviate anxiety and provide comfort in challenging situations.
• Communicated effectively with a multidisciplinary team to coordinate care and ensure continuity, adapting to patient needs and preferences.
• Maintained accurate patient records, ensuring confidentiality and adherence to healthcare regulations and best practices.

Provided one-on-one mental health support for teenagers, promoting personal resilience, informed decision-making, and goal achievement through structured and supportive mentorship. Responsibilities included:

• Conducted individual sessions, applying Cognitive Behavioral Therapy (CBT) techniques under supervision and informal conversation to address mental health challenges and enhance well-being.
• Empowered clients to make informed choices, develop life skills, and adhere to personalized treatment plans aligned with their goals.
• Helped assess clients’ mental health needs, collaboratively establishing tailored support strategies and adaptive treatment plans.
• Offered practical guidance on financial planning, housing, and legal matters to support clients in navigating daily challenges.
• Actively listened to clients’ concerns, signposting additional resources and services to provide comprehensive, community-based support.
• Documented client progress rigorously, adjusting support programs based on evolving needs and contributing to data-driven program improvements.
• Evaluated outcomes and reported progress to demonstrate program impact and ensure continuous enhancement of support services.

Contributed to the Jacinto Convit World Organization’s mission by researching and developing resources on mental health and cancer, collaborating on interdisciplinary projects, and providing data-driven recommendations. Responsibilities included:

• Conducted comprehensive research on mental health challenges across continents, focusing on cancer diagnosis impacts, and produced literature reviews for public dissemination on the organization’s website.
• Created a data-informed psychological guide to support individuals following a cancer diagnosis, using both qualitative and quantitative research insights.
• Analyzed existing policies to identify areas for improvement and incorporated effective strategies from competitor policies to strengthen organizational resources.
• Collaborated with internal departments to refine literature reviews and ensure consistent, evidence-based messaging.
• Presented detailed reports, literature reviews, and strategic recommendations to supervisors, addressing feedback and fielding questions.
• Maintained strict adherence to company standards and policies throughout all research and communication projects.

Engaged and driven Student Consultant with a focus on advancing mental health awareness and support within perinatal communities. Experienced in conducting research, designing stigma-reduction initiatives, and collaborating on impactful projects to enhance awareness and support for new and expectant parents. Responsibilities included:

• Observed antenatal support classes to gain firsthand understanding of perinatal mental health needs, enriching insights into the charity's support framework.
• Collaborated closely with multidisciplinary teams, effectively coordinating tasks according to team members’ strengths and interests to optimize project execution.
• Conducted comprehensive primary research on perinatal depression, assessing public awareness and collecting insights from individuals with lived experiences.
• Proposed and implemented strategic initiatives to diminish stigma around perinatal depression, fostering a more inclusive and supportive environment for affected families.
• Conceptualized and launched a targeted campaign addressing perinatal depression in fathers, breaking taboos and promoting greater community understanding.
• Created and disseminated a range of educational materials, including flyers on perinatal well-being, for distribution across healthcare, community centers, and online platforms.
• Compiled detailed project reports, delivering presentations to directors, stakeholders, and community partners to demonstrate outcomes and impact.
• Supported fundraising events and awareness campaigns, contributing to the charity’s outreach efforts and long-term mission to support perinatal mental health.