Christopher Neil Harvey
Whickham,Gateshead
Summary
Accomplished insurance professional with extensive expertise in underwriting principles, premium calculation, and risk management techniques. Demonstrates proficiency in technical insurance software usage and CRM systems mastery, ensuring seamless policy underwriting and claim processing. Adept at navigating compliance regulations and insurance law, with a strong foundation in financial literacy and data analysis competency. Proven track record in business development and account management, complemented by team leadership skills and resilience under pressure. Committed to advancing within the insurance industry while leveraging comprehensive knowledge of regulatory compliance and technical reporting.
Organised and dependable Managing Director with many years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
35
35
years of professional experience
4
4
years of post-secondary education
Work history
Managing director
DNS Insurance Services Ltd
Gateshead, Tyne & Wear
2000.01 - Current
- I have managed the comprehensive oversight of the day to day operations of DNS Insurance Services Ltd's, including adherence to regulations and implementation of training programmes for staff competency.
- Managed comprehensive insurance programmes for diverse clientele, ensuring complete coverage.
- Administered payroll operations for departmental staff accurately and efficiently.
- Ensured timely preparation of reports for senior management review.
- Consulted with clients on claim processes leading to clear understanding and smoother transactions.
- Increased client retention by building strong relationships and providing excellent customer service.
- Implemented new software systems to enhance data management and streamline workflow.
- Negotiated favourable terms with underwriters to maximise profit margins whilst maintaining cover quality.
- Developed risk management strategies for clients to mitigate potential losses.
- Coordinated training workshops for staff development, boosting team competency levels.
- Designed bespoke insurance packages tailored to individual client needs, enhancing customer satisfaction.
- Analysed financial data for informed decision making on policy adjustments, ensuring profitability.
- Maintained up-to-date knowledge of regulatory changes in the insurance industry, ensuring compliance at all times.
- Reviewed accounts receivable reports, insurance contracts and weekly and monthly financial reports.
- Achieved revenue goals by managing collections and accounts receivables, referral process and insurance billing.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Built positive customer relationships for optimised branch loyalty.
- Informed customers of changes to products, services and laws affecting current accounts.
- Safeguarded company reputation through stringent operational compliance.
- Kept detailed cash-flow reports to monitor and maintain business performance.
- Recruited and trained staff for high-quality branch service.
- Updated financial policies to reflect evolving business needs.
- Devised and implemented compliant underwriting guidelines.
Commercial Manager
K Brown & Co (Newcastle) Ltd
Newcastle Upon Tyne, Tyne & Wear
1991.03 - 1999.12
- Managed commercial insurance processes, overseeing client meetings, financial transactions, and both new business and renewal activities.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Negotiated competitive rates with underwriters for client benefit.
- Assisted customers in understanding complex insurance policies for increased satisfaction.
- Conducted thorough market research to stay ahead of industry trends.
- Maintained up-to-date knowledge of industry changes, resulting in superior customer support.
- Identified client needs and developed bespoke solutions and underwriting contracts.
Education
GCSEs - Secondary
Walker Comprehensive
Newcastle upon Tyne 1985.09 - 1989.05
FDR High School
USASkills
- Underwriting principles
- Compliance regulations understanding
- Risk management techniques
- Claim processing techniques
- Technical insurance software usage
- Data analysis competency
- Decision-Making prowess
- Business development
- Insurance product knowledge
- Technical reporting
- Insurance underwriting
- Team Leadership
- Account management
- Regulatory compliance
Timeline
Managing director
DNS Insurance Services Ltd
2000.01 - Current
Commercial Manager
K Brown & Co (Newcastle) Ltd
1991.03 - 1999.12
GCSEs - Secondary
Walker Comprehensive
1985.09 - 1989.05
FDR High School