Christopher Chuks Echebe
Information System Secuirty
Northampton
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
IT Help Desk Agent
MTH Networks/ Monkey Tree Hosting
Kettering
08.2023 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Provided basic end-user troubleshooting and desktop support.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Responded promptly to incoming sales leads and requests for technical support.
- Configured hardware and granted system permissions to new employees.
Resettlement Coordinator
Keystage Housing
Northampton
07.2022 - 08.2023
- Providing support, guidance, and interventions to individuals experiencing homelessness, facilitating their transition into stable housing, and collaborating with various stakeholders and agencies to ensure holistic care and support.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Interceded between employees during arguments and diffused tense situations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Information System Manager
Teams Shipping & Lo. Co. Ltd
Lagos
05.2016 - 02.2022
- Led development of internal education curricula for new employees, designing instructional programs to rapidly onboard information systems users.
- Applied cybersecurity best practices to information system standards, directives and guidance for personnel, monitoring compliance across organization.
- Collaborated with key personnel to verify data integrity and compliance with related regulatory guidelines and legal requirements.
- Reviewed existing [Type] technical specifications to identify and eliminate potential security flaws and weaknesses.
- Prepared and maintained regular system assessment and evaluation documents, informing CSO of discovered faults or discrepancies in operations.
- Oversaw user provisioning efforts, verifying credentialing policies, security and maintenance to encourage safe sign-ins.
- Communicated regularly with customers concerning data exchange and technology integration.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Implemented and maintained technology and software budget.
- Coordinated secure system access of users to various department systems and platforms.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed life cycle replacement of hardware and software.
- Proven ability to develop and implement creative solutions to complex problems.
IT/Admin. Officer
Teams Shipping & Lo. Co. Ltd
Lagos
11.2013 - 04.2016
- Support external clients with their day to day IT related issues..
- Take telephone calls to help clients through setup or resolve issues.
- Workstation and server support and trouble shooting.
- Offer 1st and 2nd line support to business users and clients, troubleshoot network and communication systems, and promptly resolve technical issues.
- Respond to customer support inquiries and help troubleshoot technical issues in person or remote.
- Offer technical assistance to users regarding the configuration, setup, and maintenance of products.
- Prepare computer hardware, operating systems, and applications, ensuring data protection and security regulations compliance.
Education
Master of Science - Computing (Internet Technology & Security)
University of Northampton
Northampton, UK. 02.2022 - 02.2023
Bachelor of Science - Computer Science
University of PortHarcourt
PortHarcourt, Nigeria. 09.2007 - 03.2012
International Higher Education Qualification (HEQ) - Information Systems, Computer Network
• British Computer Society
UK 02.2020 - 03.2021
Certificate in Project Management Principles - Information Technology Project Management
Coursera
Online 10.2019 - 04.2020
Certificate in Fundamentals of Management - Business Management
Coursera
Online 10.2019 - 04.2020
International Diploma in Logistics And Transport - Logistics Management
Chartered Institute of Logistics And Transport
UK 10.2015 - 11.2016
Skills
Support Ticket System Management
Technical Support Triage
Remote System Analysis
Technical Documentation
IT Service Management (ITSM) Oversight
TCP/IP
Desktop support
Application support
Technical issues analysis
Data recovery
Technical documents comprehension
Customer service expert
Written Communication
First Aid/CPR
Multitasking Abilities
Accomplishments
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- International Information System Certification Consortium (ISC)2.
- British Computer Society (BCS).
- Chartered Institute of Logistics and Transport (CILT).
- Nigerian Computer Society (NCS).
Certification
[Certified In Cyber security] Training - [March-August, 2023]
Timeline
IT Help Desk Agent
MTH Networks/ Monkey Tree Hosting
08.2023 - Current
Resettlement Coordinator
Keystage Housing
07.2022 - 08.2023
Master of Science - Computing (Internet Technology & Security)
University of Northampton
02.2022 - 02.2023
International Higher Education Qualification (HEQ) - Information Systems, Computer Network
• British Computer Society
02.2020 - 03.2021
Certificate in Project Management Principles - Information Technology Project Management
Coursera
10.2019 - 04.2020
Certificate in Fundamentals of Management - Business Management
Coursera
10.2019 - 04.2020
Information System Manager
Teams Shipping & Lo. Co. Ltd
05.2016 - 02.2022
International Diploma in Logistics And Transport - Logistics Management
Chartered Institute of Logistics And Transport
10.2015 - 11.2016
IT/Admin. Officer
Teams Shipping & Lo. Co. Ltd
11.2013 - 04.2016
Bachelor of Science - Computer Science
University of PortHarcourt
09.2007 - 03.2012