Christopher Watkins
Chesterfield,Derbyshire
Summary
Experienced professional with focus on sales engineering, specializing in building strong client relationships and driving revenue growth. Demonstrates ability to translate complex technical concepts into compelling sales propositions, ensuring client satisfaction and business success. Skilled in collaborative problem-solving and delivering tailored solutions that meet client needs.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work history
Sales engineer
Traka assa abloy
Olney, Milton Keynes
01.2022 - Current
- Collaborated extensively with cross-functional teams, facilitating smooth workflow processes.
- Secured new business contracts for company growth with effective client presentations.
- Enhanced customer experience by providing detailed product information and demonstrations.
- Resolved escalated customer issues, ensuring satisfaction and repeat business.
- Developed comprehensive technical proposals for client approval.
- Trained junior staff members, ensuring high levels of competency within the team.
- Identified customer needs, resulting in tailored engineering solutions.
Project engineer
Traka assa abloy
Olney, Milton Keynes
01.2017 - 01.2022
- Completed projects within stipulated timelines whilst maintaining rigorous quality standards.
- Liaised with clients to identify their requirements, leading to customer satisfaction and repeat business.
- Drove process improvements by adopting latest engineering techniques and technologies.
- Optimised project performance by implementing efficient engineering solutions.
- Coordinated cross-functional teams, resulting in seamless project execution.
Filed service engineer
Traka assa abloy
Olney, Milton Keynes
05.2013 - 01.2017
- Improved system performance by conducting routine maintenance and checks.
- Performed regular equipment audits; maintained high standards of quality control.
- Ensured customer satisfaction with timely resolution of service requests.
- Maintained accurate records, improved traceability and accountability.
- Investigated customer complaints diligently; safeguarded brand image.
- Troubleshot complex technical issues to enhance equipment functionality.
Principal technician
Virgin Media
Cambridge, Cambridgeshire
01.2008 - 03.2013
- Tracked inventory of spare parts regularly, ensured optimal stock levels at all times.
- Prepared detailed reports post inspection, facilitated informed decision making.
- Conducted diagnostic tests for identifying faults and malfunctions.
- Assisted in the design and development of new equipment, enhanced innovation.
- Increased efficiency by maintaining and repairing complex technical equipment.
- Trained junior staff on operational procedures and safety protocols, fostered skill development.
- Worked with internal teams to provide technical support and guidance on company equipment.
Education
PRINCE2 Foundation - Project management
AXELOS
Milton Keynes 07.2017 - 07.2017
Fiberoptic Testing - Engineering
City & Guilds
Lincoln, Lincolnshire 03.2006 - 03.2006
Fiberoptic Splicing - Engineering
City & Guilds
Lincoln, Lincolnshire 03.2006 - 03.2006
Fiberoptic networking - Engineering
City & Guilds
Lincoln, Lincolnshire 03.2006 - 03.2006
Coper cabling, Testing & Networking - Engineering
City & Guilds
Lincoln, Lincolnshire 03.2006 - 03.2006
GCSEs - Secondary school
Cotelands Secondary School
Ruskington, Lincolnshire 09.1997 - 09.2001
Skills
- Manufacturing process knowledge
- Presentation delivery
- Solution-oriented sales
- New product launch
- Technical documentation
- Technical consultation
- Equipment demonstration
- Customer needs assessment
- Team leadership
- Customer service
- Interpersonal communication
- Product expertise
- Public speaking
- Conflict resolution
- Project management
Affiliations
- Motorsport
- Climbing
- Walking
- Football
Accomplishments
FA Level 1 certified in football coaching
References
References available upon request.
Timeline
Sales engineer
Traka assa abloy
01.2022 - Current
PRINCE2 Foundation - Project management
AXELOS
07.2017 - 07.2017
Project engineer
Traka assa abloy
01.2017 - 01.2022
Filed service engineer
Traka assa abloy
05.2013 - 01.2017
Principal technician
Virgin Media
01.2008 - 03.2013
Fiberoptic Testing - Engineering
City & Guilds
03.2006 - 03.2006
Fiberoptic Splicing - Engineering
City & Guilds
03.2006 - 03.2006
Fiberoptic networking - Engineering
City & Guilds
03.2006 - 03.2006
Coper cabling, Testing & Networking - Engineering
City & Guilds
03.2006 - 03.2006
GCSEs - Secondary school
Cotelands Secondary School
09.1997 - 09.2001