CHRISTOPHER WALLACE
Durham
Summary
Loyal and hardworking professional with strong reliability and punctuality. Extensive experience in customer service, adept at resolving complaints and managing challenging situations. Proven ability to communicate effectively with diverse individuals and collaborate within teams. Quick learner committed to continuous professional development and adapting to new challenges.
Overview
31
31
years of professional experience
27
27
years of post-secondary education
Work history
Business Development Manager
Markorah Limited
2025.03 - 2026.02
- In my current position, I proactively identify opportunities and take decisive action, both independently and in collaboration with others. I foster a challenger mindset within the team, which in turn contributes to the organization's overall success. My approach is rooted in a deep commitment to placing the customer at the core of all my endeavors. I excel in working with a diverse array of individuals, tailoring my strategies to meet specific business needs. Through a wide range of professional development courses and training, I have refined my sales acumen, gained a nuanced understanding of competitive dynamics, honed my time and productivity management skills, and developed effective delegation techniques. I consistently leverage constructive feedback, adapting my strategies and approach to suit the unique demands of each situation.
- Main Duties:
- Delivering on the business's KPI's across Key Accounts and Independent Garages.
- Identify and pursue new market opportunities through research and networking.
- Providing excellent customer service by addressing inquiries, resolving issues, and ensuring a positive experience for all clients.
- Prepare and deliver compelling presentations to potential clients showcasing our products and services.
- Monitor industry trends and competitor activities to inform strategic decisions.
- Research the latest in the business industry and creating new opportunities to bring in more revenue and expand business.
- Attend industry events, conferences, and networking functions to promote company’s services.
- Environmentally Responsible Recycling: Processing tyres for reuse, repurposing, or transformation into materials such as crumb rubber, alternative fuels, or civil engineering products.
Sales Manager
Kal Tire UK
2024.01 - 2025.03
- I currently oversee a total of 2.4 million budget across two service depots. My duties involve organizing breakdowns and planning tyre changes to meet customers’ needs cost-effectively. I manage a team of fitters to operate within all legal requirements and Health & Safety standards and to achieve targets and cost budgets. I have KPI that I must meet to ensure that I am achieving but also exceeding sales budgets whilst maintaining a high standard of customer service, as well as always delivering the company’s policies on Health & Safety. As part of my responsibilities, I also manage 3 National OE [original equipment] accounts throughout the U.K. where I oversee the full day-to-day running of these accounts by demonstrating my technical ability to provide the manufacturers with the correct tyre & rim for the application and also provide the correct measurement to enable a complete tyre & rim conversations on the machine to suit the application the machine will be eventually working in. I work very closely with the manufacturers to ensure that I am constantly meeting and exceeding their expectations as well as developing new processes where possible to help with their production.
- Main Duties:
- Visiting customers, asking questions to understand their needs, and providing a tailor-made service.
- Demonstrating our innovative products and state-of-the-art remould plant to customers on-site.
- Further develop ‘focus’ customers by building relationships and following new business leads.
- Achieving all revenue targets & objectives in line with the Area Business Plan
- Resolving any operational issues arising from non-compliance corrective actions.
- Providing timely and detailed reports on tyre management systems.
- Contributing to continuous improvement and innovation ideas and projects.
- Managing and following up on incoming activity linked to our prospect marketing campaigns.
- Making regular contact with my customers to ensure I am meeting their individual needs.
- Developing further business opportunities from within current customer accounts.
- Manage transactions from order through sale to delivery and payment.
Regional Sales Manager
Fitrite Fencing & Decking Ltd
2021.01 - 2024.01
- I am responsible for a total of £5.5 Million budget, which is generated from the full-service operations and sales from 3 depots. These cover the North East, North West, and Scotland with a total staff of 48 employees from sales representatives and depot managers, to Installation teams. Working across the regions I’m responsible for opening doors and securing accounts across local and national holiday parks, both individual parks and groups. I coordinate new market development activity with research and development and technical services to facilitate the product development process. I adopt and actively pursue continuous improvement principles wherever appropriate. I drive core growth through key account management and maintain customer relationship management in accordance with company expectations. I also provide reports, forecasts, and documentation in a timely manner.
- Main Duties:
- Multi-location management
- Full P&L responsibility, financial planning and control
- Strategy development, planning and implementation
- Delivering profitable strategic growth
- Maintaining existing accounts as well as targeting new business
- Maximising sales and profitability
- Providing my team with a stimulating and supportive environment
- Maintaining and increasing standards of customer service
- Driving team performance
Sales Representative
Fitrite Fencing & Decking Ltd
2018.01 - 2021.01
- I am responsible for a total of £5.5 Million budget, which is generated from the full-service operations and sales from 3 depots. These cover the North East, North West, and Scotland with a total staff of 48 employees from sales representatives and depot managers, to Installation teams. Working across the regions I’m responsible for opening doors and securing accounts across local and national holiday parks, both individual parks and groups. I coordinate new market development activity with research and development and technical services to facilitate the product development process. I adopt and actively pursue continuous improvement principles wherever appropriate. I drive core growth through key account management and maintain customer relationship management in accordance with company expectations. I also provide reports, forecasts, and documentation in a timely manner.
- Main Duties:
- Multi-location management
- Full P&L responsibility, financial planning and control
- Strategy development, planning and implementation
- Delivering profitable strategic growth
- Maintaining existing accounts as well as targeting new business
- Maximising sales and profitability
- Providing my team with a stimulating and supportive environment
- Maintaining and increasing standards of customer service
- Driving team performance
Group Warranty Manager
Lookers PLC Northeast
2014.01 - 2018.01
- I carry out compliance and procedural internal warranty audits, by specified audit programs, ensuring Lookers compliance with policies and manufacturer requirements. I am also the point of contact for the customer regarding any warranty queries they may have. I also oversee administrators and train any other members of staff joining the Warranty Department
- Main Duties:
- Conducting on-site warranty audits following an established audit program
- Preparing, presenting, and reviewing warranty audit reports for local and Senior Managers
- Advising on principles and practice on warranty procedures at the dealership level
- Providing liaison and communication in terms of Group warranty, assisting staff with improvements in procedures and communications with vehicle manufacturers, on behalf of Lookers at the dealership level
- To assist in manufacturer warranty audits to ensure best practice for the company
- Assisting and coordinating ad-hoc projects at the direction of the Internal Audit Manager
- To identify and recommend enhancements and improvements to controls, policies, and procedures, both in the IT environment (using the DMS system) as well as the non-IT environment.
Internal Warranty Auditor
Lookers PLC Northeast
2012.01 - 2014.01
- I carry out compliance and procedural internal warranty audits, by specified audit programs, ensuring Lookers compliance with policies and manufacturer requirements. I am also the point of contact for the customer regarding any warranty queries they may have. I also oversee administrators and train any other members of staff joining the Warranty Department
- Main Duties:
- Conducting on-site warranty audits following an established audit program
- Preparing, presenting, and reviewing warranty audit reports for local and Senior Managers
- Advising on principles and practice on warranty procedures at the dealership level
- Providing liaison and communication in terms of Group warranty, assisting staff with improvements in procedures and communications with vehicle manufacturers, on behalf of Lookers at the dealership level
- To assist in manufacturer warranty audits to ensure best practice for the company
- Assisting and coordinating ad-hoc projects at the direction of the Internal Audit Manager
- To identify and recommend enhancements and improvements to controls, policies, and procedures, both in the IT environment (using the DMS system) as well as the non-IT environment.
Warranty Manager
Lookers PLC Northeast
2006.01 - 2012.01
- I carry out compliance and procedural internal warranty audits, by specified audit programs, ensuring Lookers compliance with policies and manufacturer requirements. I am also the point of contact for the customer regarding any warranty queries they may have. I also oversee administrators and train any other members of staff joining the Warranty Department
- Main Duties:
- Conducting on-site warranty audits following an established audit program
- Preparing, presenting, and reviewing warranty audit reports for local and Senior Managers
- Advising on principles and practice on warranty procedures at the dealership level
- Providing liaison and communication in terms of Group warranty, assisting staff with improvements in procedures and communications with vehicle manufacturers, on behalf of Lookers at the dealership level
- To assist in manufacturer warranty audits to ensure best practice for the company
- Assisting and coordinating ad-hoc projects at the direction of the Internal Audit Manager
- To identify and recommend enhancements and improvements to controls, policies, and procedures, both in the IT environment (using the DMS system) as well as the non-IT environment.
Warranty Advisor
Lookers PLC Northeast
2005.01 - 2006.01
- I carry out compliance and procedural internal warranty audits, by specified audit programs, ensuring Lookers compliance with policies and manufacturer requirements. I am also the point of contact for the customer regarding any warranty queries they may have. I also oversee administrators and train any other members of staff joining the Warranty Department
- Main Duties:
- Conducting on-site warranty audits following an established audit program
- Preparing, presenting, and reviewing warranty audit reports for local and Senior Managers
- Advising on principles and practice on warranty procedures at the dealership level
- Providing liaison and communication in terms of Group warranty, assisting staff with improvements in procedures and communications with vehicle manufacturers, on behalf of Lookers at the dealership level
- To assist in manufacturer warranty audits to ensure best practice for the company
- Assisting and coordinating ad-hoc projects at the direction of the Internal Audit Manager
- To identify and recommend enhancements and improvements to controls, policies, and procedures, both in the IT environment (using the DMS system) as well as the non-IT environment.
Parts & Service Advisor
Lookers PLC Northeast
2001.01 - 2005.01
- I carry out compliance and procedural internal warranty audits, by specified audit programs, ensuring Lookers compliance with policies and manufacturer requirements. I am also the point of contact for the customer regarding any warranty queries they may have. I also oversee administrators and train any other members of staff joining the Warranty Department
- Main Duties:
- Conducting on-site warranty audits following an established audit program
- Preparing, presenting, and reviewing warranty audit reports for local and Senior Managers
- Advising on principles and practice on warranty procedures at the dealership level
- Providing liaison and communication in terms of Group warranty, assisting staff with improvements in procedures and communications with vehicle manufacturers, on behalf of Lookers at the dealership level
- To assist in manufacturer warranty audits to ensure best practice for the company
- Assisting and coordinating ad-hoc projects at the direction of the Internal Audit Manager
- To identify and recommend enhancements and improvements to controls, policies, and procedures, both in the IT environment (using the DMS system) as well as the non-IT environment.
Technician
Oates Garage
1998.01 - 2001.01
- As a Technician my responsibilities were to diagnose and repair any faults noted by the customer accurately. This was carried out efficiently using the manufacturer’s diagnosis computer equipment. I also completed Quality Complaint Reports to ensure that the manufacturer was kept updated on any ongoing concerns with the product. I dealt with any customers regarding technical queries they had and assisted and informed the Apprentice Technicians.
Apprentice Technician
Oates Garage
1995.01 - 1998.01
- As a Technician my responsibilities were to diagnose and repair any faults noted by the customer accurately. This was carried out efficiently using the manufacturer’s diagnosis computer equipment. I also completed Quality Complaint Reports to ensure that the manufacturer was kept updated on any ongoing concerns with the product. I dealt with any customers regarding technical queries they had and assisted and informed the Apprentice Technicians.
Education
Some College (No Degree) - Automotive
Volkswagen Academy
Milton Keynes 1998.01 - 2016.01
NVQ Level 4
Gateshead College
Newcastle Upon Tyne 1994.01 - 1998.01
GCSE
Parkside School
Willington 1989.01 - 1994.01
Skills
- Area sales management
- Customer relationship management
- Business strategy development
- Effective communication
- Leadership skills
Affiliations
- Gym
- Walking
- History
- Socialising
Timeline
Business Development Manager
Markorah Limited
2025.03 - 2026.02
Sales Manager
Kal Tire UK
2024.01 - 2025.03
Regional Sales Manager
Fitrite Fencing & Decking Ltd
2021.01 - 2024.01
Sales Representative
Fitrite Fencing & Decking Ltd
2018.01 - 2021.01
Group Warranty Manager
Lookers PLC Northeast
2014.01 - 2018.01
Internal Warranty Auditor
Lookers PLC Northeast
2012.01 - 2014.01
Warranty Manager
Lookers PLC Northeast
2006.01 - 2012.01
Warranty Advisor
Lookers PLC Northeast
2005.01 - 2006.01
Parts & Service Advisor
Lookers PLC Northeast
2001.01 - 2005.01
Technician
Oates Garage
1998.01 - 2001.01
Some College (No Degree) - Automotive
Volkswagen Academy
1998.01 - 2016.01
Apprentice Technician
Oates Garage
1995.01 - 1998.01
NVQ Level 4
Gateshead College
1994.01 - 1998.01
GCSE
Parkside School
1989.01 - 1994.01