Christopher Stanley

• Trained in Luxury Fragrance service for Salon de Parfums and Harrods Perfumery, men’s grooming including: hosting events, providing fragrance expertise with story telling and accords,
• Knowledge of fragrance olfactive categories
• Art of selling fragrances and capturing data.
• Delivered high level of service to clients to maintain and extend relationships for future events.
• Delivered exceptional customer service, addressing customer queries and handling customer complaints.
• Built rapport with new and existing customers to boost client retention.
• Helped train new 5 new starters in their inductions
• Analysed client feedback to highlight areas in need of improvement.
• Enhanced shopping experience by arranging fragrances according to their scent profiles.
• Handled delicate merchandise with care, preventing any damages or loss.
• Attended industry events to keep abreast of latest trends in perfumery.
• Communicated effectively to ascertain customers' preferences for tailored suggestions.
• Trained new employees, leading to more knowledgeable workforce.
• Demonstrated deep knowledge of numerous perfume brands for optimal customer guidance.
• Maintained organised, attractive display area to entice potential buyers.
• Participated actively in promotional campaigns bolstering brand visibility.
• Assisted in inventory management for efficient restocking of popular fragrances.
• Offered top-notch customer service that resulted in repeat business and referrals.
• Responded promptly to telephone queries regarding available products and their prices.
• Routinely cleaned display shelves, maintaining hygienic environment for shoppers.
• Enhanced customer satisfaction by providing expert advice on fragrance selection.
• Conducted olfactory testing sessions, resulting in informed purchases by customers.
• Collaborated closely with sales team to meet overall store targets.
• Provided insightful feedback to manufacturers about consumer preferences and market trends.
• Ensured availability of tester products which led to increase in customer engagement.
• Managed queues efficiently during peak hours ensuring smooth operations on counter.
• Boosted sales through engaging product demonstrations and persuasive selling techniques.
• Achieved brand loyalty with excellent product knowledge and personalised recommendations.
• Monitored current market trends to consistently offer cutting-edge advice and guidance, enhancing company reputation.
• Continuously exceeded client expectations, providing tailored advice and demonstration on how to create trend-forward looks.
• Effectively demonstrated new products, engaging and enthusing customers to enhance purchase rates by 80%
• Drove product sales by creating visually appealing product displays, following cosmetic merchandising guidelines to ensure alignment with brand goals.
• Consistently maximised sales revenue through effective upselling to premium products
• Exceeded sales targets by 90% average of 100% per customers sales, applying personalised, client-centric selling techniques to meet customer needs.
• Maintained smooth-running, efficient appointments diary, ensuring continued professionalism and positive customer experiences.
• Built positive customer relations through building customer rapore , continuously developing loyalty and repeat business.

• Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
• Created weekly financial reports to track revenue, team performance, tracking services, ATV and AUS data, lost sales, top performing
• Conducted staff appraisals, performance reviews and promoted ongoing professional development and coaching.
• Monitored market make up trends, taking action to guarantee counter remains competitive in make up artistry. Created looks for team to wear to promote key products and best sellers during activities and events.
• Managed and completed monthly time sheets, rotas, monthly reports and managed 5 KPI trackers to maintain great results on counter.
• Organised weekly events to generate income and maintain customer loyalty/retention. Proactively booked appointments and trained and coached team to consistently book appointments and provide complimentary make up services.
• Managed employee scheduling effectively, ensuring optimal staffing during peak hours.
• Improved team productivity through effective staff training programmes.
• Cultivated strong relationships with key clients through proactive communication and excellent service delivery.
• Implemented innovative merchandising strategies for increased product visibility.
• Collaborated with HR on recruitment efforts to attract high-quality retail professionals.
• Reduced inventory shrinkage by conducting regular stock audits.
• Boosted customer satisfaction levels with exceptional service standards.
• Developed attractive window displays that enticed potential customers into shop.
• Fostered positive work environment to enhance employee morale.
• Coordinated promotional events, resulting in heightened brand awareness.
• Handled customer complaints professionally, ensuring prompt resolution.
• Maintained high cleanliness standards across all store areas, contributing to inviting shopping atmosphere.
• Supervised cash handling processes, minimising errors and discrepancies.
• Championed loss prevention initiatives which led to significant decrease in theft incidents.
• Ensured compliance to health and safety regulations in all retail premises.
• Recruited and trained staff members, leading by example to consistently elevate store standards.
• Completed opening and closing procedures each day.
• Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
• Inspired team to represent brand with enthusiasm by maintaining high standards.
• Toured sales floor regularly, assessing and improving daily operations.
• Performed various store operations including opening and closing procedures, product display management and budget control.

• Created strong clientele relationship with customers using Dior connect app to invite back for events, new product launches and glam makeovers.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.
• Reviewed customer history to recommend appropriate products and services.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Successfully delivered 100% on tasks within tight deadlines including consistent product trainings and new launches.
• Delivered exceptional couture service to achieve high percentage mystery shop scores following Dior steps.
• Experienced further higher artistry training within Dior Artistry programme to elevate status to Colour stylist. Led way and drove appointments for events on counter. Created new events every month including face charts and looks for team to wear during these events.
• Maintained updated knowledge of latest fashion trends to create innovative make up styles.
• Conducted comprehensive consultations with clients to understand style preferences.
• Managed inventory of styling tools and products, ensuring optimum availability.
• Trained junior stylists on latest styling techniques, fostering professional growth within team.
• Collaborated with photographers, models and make-up artists for successful photoshoots.

Duties included :

• meeting and exceeding individual and counter targets,
• organising beauty events,
• creating long lasting relationships in order to achieve loyalty with clients.
• booking back atleast 50% of clients for return appointments
• being sent to external P.R. events to support

make up artistry team

• being sent to different stores to either support or accomplish group master classes.
• taking ownership and being up to date with of own figures and paperwork
• handling cash , cashing and opening up tills in morning
• created content for social media to promote brand
• creating face charts for looks to wear on counter for events or daily activities and focuses
• developed overall awareness of luxury retail beauty market
• Boosted sales through engaging product demonstrations and persuasive selling techniques.

Managed queues efficiently during peak hours ensuring smooth operations at the counter.