Christopher Southwell

• Led strategic POC to re-engineer ETD client queries and their resolution leveraging industry standard CRM tool (Salesforce). Utilising AI and designing workflows, reduced resolution times by 50%, reduced internal email traffic by 75%, providing capacity and efficiency and improving Client and Colleague Experience.
• Senior point of escalation for Key Client escalations, driving solutions to improve Client Experience, such as improved trade flow accuracy or correct billing charges.

• Business & SME lead on successful platform migration from R&N to GMI designing global trade flows, account structures and controls and accounting module.
• Managed multiple product enhancements for Business and Clients such as new exchange memberships, adherence to new regulatory requirements such as EMIR delegated reporting and prioritisation of client led enhancements
• Streamlined production process by identifying and eliminating inefficiencies, such as re-engineered commission and brokerage flows reducing debt and reducing manual P&L adjustments by 50%.

• Managed Clearing Operations team of 10 people for EMEA CCP's.

• Managed budget of $6M, ensuring optimal resource allocation of 16 developers in London, NY & India
• Managed successful delivery of reconciliations and financial controls during platform migration from R&N to GMI, enhancing operational efficiency.
• Primary contact for Senior Operations & Business Managers, facilitating effective communication on Business Development projects.

• Designed and implemented Global Cash and Collateral Application that globally standardised cash management processes for ETD Operations and provided Business with transparency of assets available for investment, yielding annualised $3M increase in P&L.
• Managed development team of 5 in London & India.
• Enhanced functionality to Reconciliation, Credit Risk, and MIS applications.
• Developed Client Money module in adherence to FSA requirements.

• Managed team of 40 staff across London and Zurich, ensuring robust financial controls for EMEA clients.
• Re-engineered operations post-bank merger, enhancing financial accounting and procedural integrity, resolving historical balance sheet issues exceeding CHF 500m
• Re-established controls within Zurich branch enabling centralisation back to London, followed by moving to offshore support model in India.
• Implemented strategic initiatives that improved operational efficiency and compliance across global ETD exchanges, for example restructuring reconciliation team approach enabling reconciliation results to be produced before 10am

• Oversaw and reported on Global ETD Operational Risk to senior management and regulators, ensuring compliance and transparency.
• Conducted thorough root cause analysis to identify risk factors and develop effective mitigating solutions.
• Collaborated with cross-functional teams to enhance risk management processes, contributing to robust operational framework.

• Managed Operations team of 8 supporting European clients and house trading across major Futures exchanges.

• Designed and implemented Global ETD Accounting module for J.P. Morgan, enhancing accounting accuracy and flexibility.
• Managed EMEA team in standardizing processes to facilitate centralization into London, improving workflow consistency.
• Conducted client-facing demonstrations to promote external adoption of platform, resulting in increased user engagement.

• Designed and implemented P&L and trade reconciliation platform for House Derivatives trading.
• Managed cross-functional development team of 8 based in Paris, ensuring timely delivery across major European offices.
• Enhanced operational efficiency, leading to improved accuracy in trade reconciliation processes leading to centralised support model out of London.

Operational SME working with Technology to deliver system enhancements

• Reconciled Bank exposure across ETD, FRA and FX OTC Settlements

• Reconciled traders P&L, validating P&L submissions