Christopher Rowswell

• Leading and Managing the Technical Services team through both day to day MSP support and projects across our customer base.
• Became a subject matter expert and played a key role internally with the transition from our old ConnectWise Service Desk system across to HaloPSA
• Managed and championed the move from CONTINUUM to NinjaOne RMM.
• Driving change and efficiency within the business on a Cyber Security front.
• Regularly meeting customers and building on already strong existing bonds.
• Become key link between our Technical, Account Management and Sales teams
• Establishing performance metrics for insightful assessment of team productivity and efficacy.
• Directed all aspects of service operations to guarantee quality control.

• Provided escalation and support for our 1st and 2nd line support teams and working with mainly Windows and Apple desktop and server platforms whilst also integrating Microsoft365 apps into new and existing customer environments
• Undertake both day to day service tickets whilst running and implementing small to large projects and prioritizing tasks related to each as appropriate
• Encouraging all employees to take more ownership and enhance communication throughout including documentation and processes
• Involved with our in house Design Team and providing technical expertise to upcoming projects
• Leading by example when it comes to behavior's and culture within the business
• Qualified to SNSA (SonicWall Network Security Administrator) level and also a qualified Mimecast Warrior and in CybSafe

Re-joined the company in 2013 and went on to become an IT Consultant, furthering my Windows 10 and Server 2012/2016 knowledge amongst other Microsoft platforms both old and new. Also, improving my skills with VMware and Veeam applications as well as taking a lead with an implementation of Windows Deployment Server and other customer server builds and migrations. Working mainly on the helpdesk and often involving onsite support with customers with an increased need to take on project work alongside this.

Employed on a 6-month contract rolling out hardware and migrating users to Windows 7 and from Novell GroupWise to Microsoft Outlook

A large consultancy and support firm with over 7,000 different customers.

Whilst at Advanced, I have been involved with projects for various customers which has been involved both remote work and working with users onsite giving them assistance where necessary. This has been in the for of daily/weekly/monthly tasks.

A mid-size support and consultancy firm with over 150 different customers.

IT Technician - 2nd and 3rd Line Desktop and Server Support

During my time at Blueloop, I was involved mainly with the Support helpdesk team which included speaking to customers on the phone, solving problems with them remotely, and if the situation arose, organizing for a supplier to deliver a part or a site visit for the customer.

My role also included visits to customer sites to solve issues and being involved in projects at multiple sites. These projects often involved arranging appointments with users to complete projects within the timescale allotted.

While at Cronite, I was the onsite technician who looked after all the local IT which included installing printers, setting up new PCs, installing software and speaking to vendors and suppliers when they came to site to carry out work.