Christopher Ramrachia
Bangor,Down
Summary
Adaptable technical professional with a proven background delivering across multiple BT campaigns and telecom environments. Experience spans network planning, fibre design, technical operations, high‑severity escalation management and cross‑functional coordination. Strong ability to absorb complex workflows, optimise processes, and drive outcomes in fast‑moving technical contexts.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
Work history
Financial Adminastrator
Balloo House Care Limited
Bangor, Ards and North Down
10.2023 - Current
- Manage full financial operations across 55 residents spanning two care homes, including invoicing, trust payments, top‑ups and self‑funded arrangements.
- Process 100+ invoices per month and reconcile 55+ remittance lines monthly, scaling to 100+ lines during migration projects.
- Led transition from Sage to Xero , rebuilding financial year from July to October and migrating all resident, payroll and remittance data.
- Reduced billing errors by 20% by correcting legacy entries, removing outdated costs and consolidating outdated systems.
- Created new financial workflows, modernised communication channels and established updated digital infrastructure (Google business profile, website, new email systems).
- Use Xero, Excel and automation tools to streamline reporting, reconciliation and financial accuracy.
- Maintain compliance with RQIA standards , ensuring audit‑ready documentation and secure handling of sensitive financial data.
- Collaborate with Registered Manager , care teams, councils, families and external finance partners to maintain accurate, transparent billing processes and support operational decision‑making.
Business Manager - BT Ireland Innovation Centre
British Telecom
Belfast, Antrim and Newtownabbey
04.2021 - 10.2022
- Managed £250k quarterly claims (~£1m annually) with 100% audit success across 8 audits covering £2m total value.
- Authored centre’s core financial, audit and operational processes, creating scalable workflow used for future onboarding.
- Reduced errors and improved processing speed by 5–10% through improved documentation and structured workflows.
- Acted as technical bridge between BT Research, Openreach Engineering, Ulster University and Invest NI.
- Onboarded 40+ researchers annually , handled equipment allocation/tracking across 40+ personnel.
- Improved cross‑team visibility by building structured communication channels and technical collaboration forums.
- Delivered weekly reporting to senior stakeholders; received consistent leadership praise.
Case Manager - Executive Level Complaints
British Telecom
Warrington, Cheshire
04.2019 - 04.2021
- Managed 100+ high‑severity cases , owning full order lifecycle for fibre and broadband provisioning for rehoused victims.
- Designed BT’s first SLA model for campaign, achieving sub‑7‑day resolution for most cases.
- Oversaw fibre order creation, provisioning, number porting, engineering coordination, address validation and blocker removal.
- Worked directly with Chelsea & Kensington Council to maintain live rehousing data and pre-build orders.
- Maintained a near‑0% escalation rate , resolving almost all cases without Director/CEO intervention.
- Recognised by Head of Executive Complaints (Duncan Banks) ; nominated for a BT regional award.
- Featured in ITV News coverage alongside BT Director Gavin Patterson.
Network planner
Openreach
Bangor, Down
04.2017 - 04.2019
- Delivered 600–800 THP per month (≈7,200–9,600 annually) across FTTP and mixed-build designs.
- Contributed to team delivering ~96% NI fibre coverage in 3 years , recognised as one of top‑performing planning teams in UK .
- Reduced design delivery costs by £500–£2,000 per route through reroutes, reduced civils, and dig avoidance.
- Secured 90%+ of required wayleaves , managing all landowner engagement and preventing build delays.
- Resolved ~75% of planning escalations at first contact (3–4 per month), with minimal need for senior escalation.
- Used NI Water GIS, Openreach systems, internal wayleave tools and local civils/permit platforms to deliver safe and compliant designs.
- Received positive recognition for design quality, safety diligence and cross‑team collaboration.
- Fully integrated new systems smoothly into existing infrastructure.
BT Flex Agent
British Telecom
Belfast, Down
04.2014 - 04.2017
- Fully trained across all BT Consumer functions including faults, provisioning, billing, technical support and escalations.
- Handled 50+ calls per day during major outages/data incidents; deployed wherever business demand was highest.
- Delivered diagnostics, provisioning, engineering liaison, CSS checks, order validation and system updates.
- Created workflows, trialled new BT products and contributed to technical and system improvements.
- Provided managerial cover including team huddles, 1:1s, coaching and escalation handling.
- Recognised for strong performance and selected to represent BT Flex in internal training media.
Education
Higher National Diploma - Business Managment
South Eastern Regional Collge
Bangor 04.2009 - 04.2013
Certificate of Higher Education - IT
BT Academy
Bangor 04.2014 - 04.2021
A-Levels -
Bangor Academy 6th Form College
Bangor, Ards and North DownSkills
Core Skills Summary
- Customer & Stakeholder Management
- Escalation and Complaint Resolution
- Process Improvement & Operational Efficiency
- Cross-Team Collaboration
- Executive-Level Communication
- Risk, Audit & Compliance Awareness
- Technical Troubleshooting & Problem Solving
- Service Delivery & Workflow Management
Accomplishments
Airbnb Host / Property Manager
- Manage all day-to-day operations of a short-term rental, including guest communication, bookings, check-ins, and issue resolution.
- Achieved Superhost status with a 4.9 overall rating, maintaining consistently high guest satisfaction.
- Generated reliable monthly revenue, consistently covering a £750 mortgage with at least two bookings every month since 2023.
- Coordinate cleaning, linen, and maintenance teams to deliver a smooth, five-star guest experience.
- Track expenses, inventory, and running costs to maintain profitability and ensure efficient turnaround between stays.
- Created clear house manuals, digital guides, and automated messaging to streamline operations and improve guest independence.
Timeline
Financial Adminastrator
Balloo House Care Limited
10.2023 - Current
Business Manager - BT Ireland Innovation Centre
British Telecom
04.2021 - 10.2022
Case Manager - Executive Level Complaints
British Telecom
04.2019 - 04.2021
Network planner
Openreach
04.2017 - 04.2019
BT Flex Agent
British Telecom
04.2014 - 04.2017
Certificate of Higher Education - IT
BT Academy
04.2014 - 04.2021
Higher National Diploma - Business Managment
South Eastern Regional Collge
04.2009 - 04.2013
A-Levels -
Bangor Academy 6th Form College