Christopher Poli
Glasgow,Glasgow
Summary
Detail-oriented Administrative Professional with over 2 years of experience in administrative and customer-facing roles. Achieved high customer satisfaction through effective communication and problem-solving skills while managing data and financial transactions. Thrived in fast-paced environments, demonstrating reliability and trustworthiness in handling confidential information.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Tesco Insurance and Money Services
Glasgow
2025.10 - Current
- My main role had me supporting customers with important adjustments or financial support, making each interaction with a customer a unique issue where using my own knowledge and problem-solving skills was pivotal to finding the most beneficial solution to each customer's situation.
- Transitioned to sales-oriented roles in renewal and retention, enhancing customer relationships by demonstrating comprehensive knowledge of product offerings and addressing customer needs effectively.
- Navigated significant organisational change at Tesco insurance during its separation from a sister company, maintaining focus on customer service continuity throughout the transition.
- During this period, I have undergone several training programmes, with multiple opportunities to upskill throughout my time there. Having me develop skills in several different systems, such as: Echelon, Storm, Verint, and Genesis.
- Tracked personal performance metrics weekly, identifying areas for improvement and engaging in friendly competition with colleagues to enhance service delivery.
Summer Intern
Glasgow City Council
Glasgow
2023.06 - 2023.09
- Managed comprehensive database of community assets dating back to 1978, ensuring meticulous compilation, mapping, and regular updates using various tools.
- Utilised Excel to establish and maintain up-to-date database, reconciled outdated records of community assets using CORPSES (Glasgow City Council system), and employed ArcGIS for strategic planning and mapping.
- Having completed a 12-week internship with Glasgow City Council, I actively contributed to a pivotal project enhancing public accessibility to community assets through the development of a DDS (Digital Data System).
- Gained insights into office dynamics, honed organisational skills, and developed proficiency in diverse technologies, enhancing interpersonal skills and understanding of collaborative professional environments.
Waiter/Bartender
The Real Greek
Glasgow
2023.03 - 2023.05
Waiter
La Vita Spuntini
Glasgow
2021.07 - 2022.09
- The board is a fast-paced and highly fluid position where one is responsible for managing efficient communication and coordination between kitchen and waiting staff to ensure the smooth running of the dining room serving customers in a timely manner.
- During my time within the La Vita Company, I progressed through a variety of promotions. Starting as a Server, I quickly demonstrated my skills and abilities by being promoted to Waiter and then being given the responsibility to manage the 'board'.
- Developed communication and time-keeping skills while efficiently managing restaurant sectors, fostering positive connections with colleagues and customers.
- Managed opening and closing procedures, ensuring security and operational readiness.
Education
Scottish Higher - Accounting, English, Drama, Modern Studies, Sociology, Business Management
ST Andrew's RC Secondary School
Glasgow, GLG2021-08
Honor's Degree - Business Management with Marketing
The University of Edinburgh
Edinburgh, EDH2025-07
National 5 - Mathematics
ST Andrew's RC Secondary School
Skills
- Customer service
- Call handling systems
- Customer interaction tools
- Customer feedback systems
- Digital tools usage
- Microsoft Office 365
- Excel
- Data analysis tools
- Sales techniques
- Communication skills
- Interpersonal skills
- Team collaboration
- ArcGIS
- SPSS
- Problem solving
- Data management
- Product knowledge
- Multi-tasking
- Pressure handling
- Patient attitude
Timeline
Customer Service Representative
Tesco Insurance and Money Services
2025.10 - Current
Summer Intern
Glasgow City Council
2023.06 - 2023.09
Waiter/Bartender
The Real Greek
2023.03 - 2023.05
Waiter
La Vita Spuntini
2021.07 - 2022.09
Scottish Higher - Accounting, English, Drama, Modern Studies, Sociology, Business Management
ST Andrew's RC Secondary School
Honor's Degree - Business Management with Marketing
The University of Edinburgh
National 5 - Mathematics
ST Andrew's RC Secondary School