CHRISTOPHER OPARA
London,United Kingdom
Summary
Self-disciplined and technology-inclined professional with years of ample experience in IT, customer service and technical support. Adept in troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Proficient at analysing system performance and security to drive optimal user experience.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Shift Coordinator
Efficiency-For Care Ltd
Clacton-on-Sea, Essex
12.2022 - Current
- Adhered to company standards and compliance requirements for operations and staff onboarding.
- Managed staff schedules, ensuring required availability to meet shift patterns and needs.
- Trained and mentored new employees to maximise efficiency and productivity while carrying out their duties.
- Evaluated staff outputs and delivered constructive feedback to aid further training and development.
- Completed comprehensive shift reports to support seamless handovers.
- Addressed staff absences and unavailability requests to achieve consistent shift coverage.
- Developed continuous improvement initiatives to drive staff efficiencies through feedbacks requested from the hospital.
Data Reconciliation Specialist
Paragon Customer Communications
London, United Kingdom
07.2021 - 11.2022
- Navigated multiple application-specific interfaces to carry out analysis.
- Retrieved, analysed, and recorded files in a secure, timely and accurate manner.
- Utilised active directories, software and virtual environments for an efficient productivity.
- Adhered to the company GDPR framework and ethics within work environment, job roles and projects.
- Recognised, investigated, resolved and reported any data or file discrepancy to the appropriate authorities and clients.
- Established communicate and maintained partnerships with internal and external stakeholders on business matters.
- Maintained impregnable security awareness and practice within work environment and activities.
Cybersecurity/Digital marketing specialist- intern
CyberPulse Ltd
London, United Kingdom
01.2022 - 05.2022
- Evaluated and implemented new technologies and applications to improve marketing team efforts while enabling SEO best practices.
- Enhanced digital marketing strategies by providing innovative content ideas adhering to brand guidelines, style and tone.
- Participated in weekly brainstorming sessions, contributing innovative ideas for marketing initiatives, branding efforts. and lead nurturing.
- Developed brand solutions for range of applications, including websites, product graphics, newsletters, social media graphics, brand campaigns, and photography.
- Demonstrated knowledge of cyber awareness , incident response and digital forensics and security engineering.
- Worked with teams within cyber security business to develop new innovations whilst building and maintaining strong working relationships.
- Gained knowledge of complex security needs of large organisations.
- Researched market for new cybersecurity technologies and design tests to evaluate.
State Coordinator
Tamy Consulting Ltd. (MTN Agency)
Benin, Edo State, Nigeria
11.2020 - 04.2021
- Managed 6 municipality and supervised the activities of the Field Operations Officers (FOOs).
- Maximised communication and transparency between clients, internal departments and stakeholders.
- Participated in the strategic business development plans and implementation to achieve the organisational goals.
- Enhanced project transparency and accountability with rigorous evaluation and record-keeping.
- Communicated project progress and challenges to stakeholders for decision-making purposes.
- Managed the allocation and distribution of company technologies and devices within allocated districts.
- Planned and coordinated business activities to ensure organisation's goals are achieved within proposed time frame and available resources.
- Ensured that staff are familiar and operating within organisation's standard and policies.
Information Management Specialist/IT Support
Federal Neuro-Psychiatric Hospital
Barnawa, Kaduna, Nigeria
07.2018 - 07.2019
- Used MIS designed and developed for comprehensive reporting of patient health information and routine checkups to aid doctors assessments.
- Participated in smooth transitions of manual record keeping to digital utilising health MIS for improvement and mitigation of disruption to operational output.
- Kept digital records and files organised and up-to-date for accurate record-keeping purposes.
- Set-up new users with IT systems and equipment, offering further support and guidance to new starters.
- Provided system troubleshooting support, education and training to increase user confidence navigating IT systems.
- Protected data and systems from viruses by maintaining robust security and instituting cyber awareness culture.
Education
Master of Science - Cyber Security
Northumbria University
London 05.2021 - 09.2022
B. Tech - Information Management Technology
Federal University of Technology Owerri
Owerri, Imo State 09.2012 - 12.2017
Skills
- Exceptional communicator
- Application installations and support
- Troubleshooting proficiency
- Desktop support
- Software and Hardware upgrades
- Interpersonal relationship
- AWS cloud practitioner certified
- Attention to details
- Network troubleshooting
Languages
English
Fluent
Timeline
Shift Coordinator
Efficiency-For Care Ltd
12.2022 - Current
Cybersecurity/Digital marketing specialist- intern
CyberPulse Ltd
01.2022 - 05.2022
Data Reconciliation Specialist
Paragon Customer Communications
07.2021 - 11.2022
Master of Science - Cyber Security
Northumbria University
05.2021 - 09.2022
State Coordinator
Tamy Consulting Ltd. (MTN Agency)
11.2020 - 04.2021
Information Management Specialist/IT Support
Federal Neuro-Psychiatric Hospital
07.2018 - 07.2019
B. Tech - Information Management Technology
Federal University of Technology Owerri
09.2012 - 12.2017
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