Community development student with internship experience in community engagement, outreach and client support. Handles resident contact, issue escalation and team tasks with strong communication, active listening and a calm approach. Well suited to entry-level roles in the third sector that support local people and community services.
Work History
community development officer(intern)
ministry of community development
Kabwe, Zambia
05.2021 - 07.2021
Collaborated with team members to achieve target results.
Maintained clean, safe working environments to eliminate accident risks.
Engaged with customers to better understand needs and deliver excellent service.
Handled customer concerns and escalated major issues to supervisor.
Built and maintained courteous and effective working relationships.
Enhanced working relationships by participating in team-building activities.
Picked up additional tasks to aid team success.
Education
diploma - community development
Community development college
Mazabuka
01-2027
certificate - community development
Community development college
Mazabuka
01-2021
Certificate of Higher Education - grade 12
nkumbi international college
nkumbi
01-2010
certificate - junior education
nangogwe basic school
kafue
01-2007
certificate in junior education - primary school
Ikhutseng primary school
francistown,Botswana
01-2004
Skills
Community engagement
Customer service
Community outreach
Client communication
Positive attitude
Active listening
Hobbies and interests
reading
watching television
researching
references
Mr Willie Ngambela
Relationship: former vice principle, community development, mazabuka