Christopher Mullins

• Conducted comprehensive security risk assessments of third-party vendors and partners using industry-standard frameworks, such as NIST CSF, ISO 27001, and PCI-DSS.
• Develop and maintain documentation, including risk assessment reports, issue logs and management reports, ensuring quality of documentation and completeness of assessments.
• Reviewed and evaluated third-party vendor and partner security policies, standards, and controls to ensure compliance with company requirements. Provided feedback and recommendations for improvements as necessary.
• Conducted thorough risk assessments to identify vulnerabilities in information security systems.
• Supported creation and refinement of new assessment products for deployment on company's newly developed platform.

• Worked within the UK Defence sector on a range of projects, reporting directly to the Support Programme Manager and Service Delivery Managers. Responsibilities included data analysis, report writing, producing metrics and visual dashboards, measuring SLAs, and supporting the coordination of activities required to meet contractual obligations.
• Scheduled and organised weekly, monthly, and quarterly client service meetings, including recording minutes and tracking actions.
• Created and maintained workflows and incident tickets using Jira.
• Prepared and delivered technical and non-technical documentation for both internal and external stakeholders.
• Monitored project performance and SLAs, providing regular reporting and insight to support service delivery.
• Ensured high quality by monitoring and managing service delivery processes.
• Coordinated all aspects of service delivery, ensuring client satisfaction.

Reason for Leaving - Headhunted for next role

• Responsible for resolving and responding to complex, regulatory complaints within the financial services sector, covering both secured and unsecured products.

Reason for Leaving - Offered a role at next employment

• Managed complaints and appeals related to mis-sold Payment Protection Insurance (PPI) policies.
• Conducted complex financial redress calculations.
• Served as a Subject Matter Expert (SME) within commercial operations, contributing to the transformation and enhancement of redress and remediation systems prior to group-wide deployment.

Reason for Leaving - End of contract