Christopher Michael
London,London
Summary
Dynamic and detail-oriented Salesforce Administrator and Technology Manager with a proven track record in user management, data reporting, and technology oversight. Skilled in onboarding new users and optimizing Salesforce functionalities to enhance operational efficiency. Experienced in managing departmental reports and dashboards, ensuring data integrity and accessibility for informed decision-making.
Demonstrates expertise in overseeing field service operations and maintaining backup systems, coupled with strong problem-solving abilities in technology management. Proficient in administering Mobile Device Management (MDM) and Apple Business Manager (ABM), adept at managing app assignments, user access, and device configurations to support organizational needs.
A collaborative team player with a commitment to ensuring seamless technology operations and enhancing user experiences across departments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Administrator
Stef & Philips
London, Enfield
10.2022 - 06.2024
Salesforce Administrator
- User Management: Onboarded new users by demonstrating Salesforce functionalities; developed comprehensive roadmaps and guides. Managed user permissions based on departmental needs and created partner users, ensuring seamless integration into workflows.
- Reports & Dashboards: Oversaw departmental folder permissions, created, edited, and updated reports and dashboards to enhance data accessibility and decision-making.
- Field Service Management: Directed the "Field Service Staff Assistance" program, ensuring efficient tracking and support for field staff operations.
- OwnBackup Management: Managed smart alerts and resolved any errors, maintaining the integrity of backup processes.
Technology Manager
- Technology Oversight: Acted as the first point of contact for hardware issues. Managed the Technology Vault to ensure adequate tech stock for staff.
- MDM and ABM Management: Administered Scalefusion and Apple Business Manager, overseeing app management, user access, and device assignments to ensure optimal functionality and security.
- Cloud Network Services: Coordinated mobile and tablet device orders and maintenance, ensuring timely updates and support for all mobile technology requirements.
Education
A-Levels - Biology, Media Studies, Business Studies
Aldenham School
Radlett, HertfordshireSkills
- Salesforce System Administration
- Microsoft Office proficiency
- Technology Asset Management
- IT System Updates and Rollouts
- Field service management
- Project Roadmap Creation
- FAQ Documentation and Maintenance
- Device Installation and Setup
- MDM and ABM Coordination
Certification
First Aid Certified
SIA
Driving License
Affiliations
- Fitness Enthusiast: Engage in gym workouts to maintain physical health and well-being.
- Scuba Diving: Passionate about exploring underwater environments, enhancing skills in diving and marine conservation.
- Travel: Enjoy discovering new cultures and destinations, which broadens my perspective and enriches my understanding of the world.
Timeline
IT Administrator
Stef & Philips
10.2022 - 06.2024
A-Levels - Biology, Media Studies, Business Studies
Aldenham School
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