Christopher Marsh
Customer Service Provider
Falkirk
Summary
Proven leader in manufacturing management with a track record of delivering exceptional customer service and maintaining high standards of reliability.
Following redundancy I transferred the relevant aspects of these skills to the fields of Drug & Alcohol testing for commercial businesses and also, as a delivery driver for the Amazon Flex Programme, where I further developed my customer service skills in delivering customer orders in my own vehicle in a timely and reliable manner. And achieved and maintained a rating of Above Standards consistently.
Overview
38
38
years of professional experience
Work History
Amazon Flex Delivery Driver
Amazon (Self-Employed Contractor)
06.2017 - Current
- Collect and complete on-time deliveries to customers..
- Maintain courteous and positive customer relationships.
- Maintain full and complete records via electronic hand-held device.
- Maintain own vehicle in optimum physical condition meeting business insurance requirements.
Drug & Alcohol Collections Officer
Eurofins (Self-employed Contractor)
03.2014 - 03.2024
- Collected & tested breath and bodily fluid samples and report results to local and management and to Eurofins.
- Reported as required to customer sites across central Scotland, on a pre-arranged, random or post-incident basis to test designated individuals. And on a 24/7 call out basis, as required.
- Maintained meticulous records to ensure full chain-of-custody compliance in returning samples for laboratory analysis and full GDPR compliance of all parties.
Operations Director
Brodie Melrose Drysdale Ltd
08.2005 - 06.2013
- Reported to company owner. Responsible for all aspects of production, engineering and technical disciplines for coffee, tea and chocolate manufacturing facility
- Managing day-to-day operations, establishing company policies, implementing necessary changes and adhering to compliance procedures, laws and regulations.
- Maintained excellent customer relationships through consistent delivery on commitments.
- Reviewed financial and operational reports on regular basis to make effective decisions.
Various Senior Manufacturing Management Roles
Burtons' Biscuits, MacPhie Of Glenbervie, Geest
09.1986 - 06.2013
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Science - Technology & Business Studies
Strathclyde University
04.2001 -
Skills
Reliable and professional delivery performance
Excellent customer service skills with rapport building and prompt resolution of customer concerns to the fore
Meticulous record keeping
Maintains own vehicle in optimum condition to meet job requirements
Flexible operator willing to work evenings, week-ends and take on additional shifts
Timeline
Amazon Flex Delivery Driver
Amazon (Self-Employed Contractor)
06.2017 - Current
Drug & Alcohol Collections Officer
Eurofins (Self-employed Contractor)
03.2014 - 03.2024
Operations Director
Brodie Melrose Drysdale Ltd
08.2005 - 06.2013
Bachelor of Science - Technology & Business Studies
Strathclyde University
04.2001 -
Various Senior Manufacturing Management Roles
Burtons' Biscuits, MacPhie Of Glenbervie, Geest
09.1986 - 06.2013
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