CHRISTOPHER MACDONALD
Treherbert,RCT
Summary
Accomplished operations and workforce management professional with strong organisational ability and proven adaptability in fast-paced environments. Exceptional communicator with outstanding customer service skills and a collaborative approach to leadership. Experienced in data analysis, performance monitoring, and advanced Microsoft Office use. Skilled in performance management, coaching, and developing high-performing teams. Focused on driving operational efficiency and contributing to overall organisational success.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Insulation Workforce Manager
Consumer Energy Solutions
05.2023 - 11.2025
- Directed daily operations for 170-person insulation workforce to ensure efficiency.
- Ensured accurate payroll and workforce scheduling while maintaining cost control.
- Managed departmental budgets and financial processes to align with organisational goals.
- Established KPIs and performance targets to drive alignment with company objectives.
- Coached, mentored, and developed staff to enhance capability and operational efficiency.
- Addressed escalations and complex operational issues with professionalism.
- Conducted performance audits, analysing operational data to identify improvement opportunities.
- Collaborated with cross-functional teams to facilitate seamless workflow.
Installations Site Manager
Everest 2020 Ltd
08.2021 - 05.2023
- Successfully oversaw installation teams and service engineers across the branch.
- Coordinated installation schedules to meet operational targets efficiently.
- Managed stores and stock levels while ensuring adherence to health and safety protocols.
- Delivered exceptional customer service through site visits and effective issue resolution.
- Conducted regular site inspections to uphold safety guidelines.
- Managed daily operations, maintaining health and safety compliance from office to site.
- Negotiated contracts with suppliers, achieving significant cost savings.
- Delivered monthly toolbox talks to support 'Right First Time' objectives.
Technical & Customer Service Advisor
WindoorMate Ltd
08.2017 - 08.2021
- Managed ordering, stock control, and material inventories to ensure optimal supply levels.
- Investigated and resolved UPVC door and window issues as a service engineer.
- Delivered training and inductions to new employees, enhancing onboarding experience.
- Liaised with suppliers to enhance product quality and design.
- Provided technical advice and after-sales support to improve customer satisfaction.
- Contributed to health and safety compliance through thorough reporting.
- Utilised online portal systems for effective reporting and workflow management.
- Resolved complex customer issues, fostering trust through calm communication.
- Implemented new protocols for efficient complaint management.
- Built rapport with clients through empathetic handling of concerns.
Education
GCSEs - English, PE, CDT, IT, Maths, Double Science, Geography, RE Short Course
Tonypandy Community College
01.1998 - 01.2004
Skills
- Operational leadership and workforce management
- Organizational skills
- Adaptability in dynamic environments
- Interpersonal communication
- Data analysis and performance monitoring
- Microsoft Office proficiency
- Team coaching and development
- Influential communication
- Motivation strategies
- Effective delegation
- Customer relationship management
- KPI tracking
- Mentoring and coaching
Affiliations
- I enjoy spending quality time with my family, particularly at our holiday home. I have a strong passion for cooking and an active interest in sports, including golf, football, boxing, and rugby.
ADDITIONAL INFORMATION
- Full clean UK driving licence
REFERENCES
- Wayne, Evans, Purchasing Manager, wayneevans@windoorMate.co.uk, 07955 316503, WindoorMate Ltd
- Kyle, Fisher, Insulation Operations Manager, kyle@ces-limited.com, 07949 046336, CES
Timeline
Insulation Workforce Manager
Consumer Energy Solutions
05.2023 - 11.2025
Installations Site Manager
Everest 2020 Ltd
08.2021 - 05.2023
Technical & Customer Service Advisor
WindoorMate Ltd
08.2017 - 08.2021
GCSEs - English, PE, CDT, IT, Maths, Double Science, Geography, RE Short Course
Tonypandy Community College
01.1998 - 01.2004