Christopher Lees
Kirkcaldy
Summary
Experienced sales and customer service professional with over 20 years of expertise in driving results through effective team building, workload prioritisation, and exceptional client engagement. Proficient in leveraging computer literacy to streamline processes and enhance operational efficiency. Adept at working independently or collaboratively to achieve organisational goals while maintaining a strong focus on customer satisfaction.
Overview
26
26
years of professional experience
Work history
Delivery Driver
Amritsar
Kirkcaldy
2022.07 - 2026.03
- Food delivery driver for busy restaurant.
- Navigated various routes efficiently, leading to increased route coverage.
- Reduced fuel costs with efficient route planning.
- Provided excellent customer service, enhancing company reputation.
- Resolved customer complaints effectively, restoring trust in the service provided.
- Completed deliveries with smile and patient, personalised service.
Energy Assessor
EcoGen
Edinburgh
2022.02 - 2022.06
- Visiting customers in their homes and measuring for free insulation for their property.
- Utilised advanced diagnostic tools to measure building performance.
- Implemented tailored solutions designed specifically around each customer's unique needs and circumstances.
- Recommended sustainable solutions to homeowners, reducing their environmental impact.
- Advised customers on cost-effective ways to reduce their carbon footprint whilst saving money.
- Improved energy efficiency by conducting thorough property assessments.
- Inspected and surveyed proposed sites against suitability requirements.
- Created detailed survey reports outlining possible issues and recommended solutions.
Visiting Officer
Capita
2014.05 - 2022.01
- Visiting premises that don't have a TV License and set one up where appropriate.
- Worked diligently under pressure whilst preserving high-quality output.
- Managed conflict resolution for maintaining peace.
- Wrote detailed reports, aiding in case documentation.
- Delivered a high level of customer service to customers.
- Maintained high standards of personal conduct, contributing to a positive work environment.
Business metering data analyst
Scottish Water
2008.03 - 2014.03
- Allocated water meter installations with contractors and also allocated jobs for burst meters.
- Optimised the use of analytical tools for effective decision-making support.
- Validated and updated database records to ensure data integrity.
- Advanced operational efficiency through meticulous quality checks.
- Coordinated with field staff for timely and accurate data collection.
- Attended safety meetings and took part in safety awareness trainings and programs.
Sales Advisor
TalkTalk
2007.03 - 2008.03
- Promoting TalkTalk Phone and Broadband to households
- Participated in team meetings contributing valuable ideas for sales improvement.
- Implemented promotional strategies for increased product visibility.
- Increased sales through effective negotiation and persuasion techniques.
- Established rapport with potential buyers to foster repeat business.
- Attended training sessions regularly to keep abreast with latest sales techniques.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Increased current product and service sales through knowledgeable customer advice.
- Built rapport with new and existing customers to boost client retention.
- Maintained quality assurance standards for all products and services.
Sales Assistant
Rejects Department store
2006.07 - 2007.04
- Serving customers, stock replenishment, stock taking, ordering stock and maintaining the running of the department.
- Collaborated effectively with team members to meet sales targets.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Monitored trends in consumer behaviour with keen attention to detail.
- Assisted customers with product selection for optimal satisfaction.
- Learnt about new products quickly, providing comprehensive guidance to customers.
Energy Advisor
DHS Marketing
2005.04 - 2006.07
- Promoting Scottish Power to residential customers.
- Trained new staff on the latest energy-efficiency standards and procedures, ensuring compliance across board.
- Provided tailored advice for substantial energy cost savings.
- Achieved client satisfaction with efficient and effective communication.
- Used tactical techniques to create a targeted sales approach, ensuring optimal productivity and profits.
Credit Card Advisor
Pareto Marketing
2003.06 - 2005.04
- Promoting Homebase Mastercard and Barclaycard to customers.
- Generated increased client confidence to invest in complex financial products.
- Boosted client satisfaction by providing clear and concise financial advice.
- Initiated routine check-ins with clients, maintaining high levels of service delivery.
- Achieved a higher level of efficiency with meticulous scheduling and organisational skills.
- Ensured compliance with regulatory requirements, enhancing the company's reputation in the industry.
- Resolved complex financial issues, contributing to overall customer satisfaction.
- Advised clients in person, over phone and in writing to deliver top service and optimum strategies.
Customer Advisor
Sky Television
2001.10 - 2003.06
- Taking inbound calls from customers and any general paperwork required.
- Managed large volumes of incoming calls for efficient customer service operations.
- Developed rapport with customers for improved loyalty and repeat business.
- Stayed updated on company policies, enabling accurate information dissemination to customers.
- Maintained high-level product knowledge for accurate advice and recommendations.
- Resolved customer complaints effectively, maintaining brand reputation.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
Crew Manager
Kalsa Enterprise
2000.01 - 2001.10
- Promoting N Power Gas and Electricity to residential customers, training staff, running teams and administrative duties.
- Led regular briefing sessions to boost communication skills.
- Liaised between crews and management, facilitating clear communication channels.
- Provided constructive feedback to team members, encouraging continuous improvement.
- Conducted performance reviews for staff development.
- Organised crew schedules for optimal productivity.
- Mentored new staff members, aiding their professional growth and development.
- Established standard operating procedures for consistent task execution.
- Achieved high customer satisfaction with diligent follow-ups.
- Engaged actively in cross-selling other related services from the company portfolio whilst interacting with clients.
- Delivered professional sales pitches, establishing credibility and trust amongst potential clients.
- Developed strong customer relationships by providing excellent service.
Education
Level 3 Diploma - Gas Engineering
Fife College, Glenrothes
08/2025 -
GCSE - English
Balwearie High Scholl
Kirkcaldy, Fife 08/1993 - 01/1999
Skills
- Sales (20 years)
- Customer Service (20 years)
- Computer literate
- Team building
- Ability to work on my own or in a team
- Ability prioritise workload accordingly
- Delivery accuracy
- Safety procedures understanding
- Cleanliness commitment
- Adaptable to weather conditions
- Self-Motivation for lone working
- Attention to Detail
References
References available upon request.
Timeline
Delivery Driver
Amritsar
2022.07 - 2026.03
Energy Assessor
EcoGen
2022.02 - 2022.06
Visiting Officer
Capita
2014.05 - 2022.01
Business metering data analyst
Scottish Water
2008.03 - 2014.03
Sales Advisor
TalkTalk
2007.03 - 2008.03
Sales Assistant
Rejects Department store
2006.07 - 2007.04
Energy Advisor
DHS Marketing
2005.04 - 2006.07
Credit Card Advisor
Pareto Marketing
2003.06 - 2005.04
Customer Advisor
Sky Television
2001.10 - 2003.06
Crew Manager
Kalsa Enterprise
2000.01 - 2001.10
Level 3 Diploma - Gas Engineering
Fife College, Glenrothes
08/2025 -
GCSE - English
Balwearie High Scholl
08/1993 - 01/1999