Christopher J. Wilson
London, United Kingdom
Summary
Accomplished professional with over 8 years of expertise in IT, Banking, and Telecommunications industries, focusing on strategic account management, customer relationship development, and revenue retention and growth.
Talented skills in contract negotiation, sales pipeline management, and conflict resolution. Adept at working in high-volume, fast-paced environments with excellent time management and organizational abilities. Proficient with Salesforce and Microsoft Office (Word, Excel, PowerPoint), bringing revenue-generating ideas to the table while maintaining a client service mindset. A team-oriented individual with a talent for building strong professional relationships and achieving targets within deadlines.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Account Manager (Territory Sales Renewals)
SUSE Software Solutions
11.2023 - 12.2024
- The SUSE Account Manager is directly responsible for Renewals and New Business opportunities. In the role, maximizing client success was at the forefront by delivering and exceeding revenue growth within budget, managing renewals for existing customers, and identifying new business, upsell, and cross-selling opportunities.
- Managed over 250 Customer Accounts annually and drove revenue up 30%-40% while attaining over 95% core attainment quarterly and annually. FY 2024
- Enhanced new business acquisition through strategic networking and lead generation while collaborating with the sales team to achieve shared objectives.
- Monitored customer trends and account performance to identify and rectify challenges proactively.
- Developed new strategies focusing on customer retention and trained colleagues to deliver outstanding service, precisely on account management and renewals.
- Negotiated contracts to secure profitable deals.
Sales Development Representative
SUSE Software Solutions
01.2022 - 03.2024
- My role was to drive sales growth by generating qualified leads, nurturing relationships with potential customers, and supporting the sales team in achieving revenue targets.
- Achieved over 120% of my core attainment for leads converted into opportunities. FY 2023
- Met targets consistently by employing effective pipeline management practices.
- SUSE Rancher is an open-source Kubernetes management platform that helps organizations deploy, manage, and scale containerized applications
- Utilized CRM software proficiently to track interactions and transactions accurately.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
Retail Sales Officer (B2C Credit Officer)
Jamaica National Bank
10.2018 - 10.2021
- Responsibilities included selling loan products, namely: Mortgages, Credit Cards, Unsecured Loans, Auto Loans and Lines of Credit
- In addition, I targeted a wide variety of clients, took time to understand their financial situation and needs then devised bespoke strategies to satisfy their unique circumstances
- My day-to-day tasks comprised: conducting market research within a given timeframe in order to identify opportunities to upsell/cross-sell products, benefits and financial products; ongoing management of client relationships; and brainstorming marketing ideas to drive sales, meet the banks’ desired marketing/sales targets, solicit new business opportunities and keep a keen eye on competitors
- I was recognized for consistently achieving/overachieving weekly, monthly, quarterly and annual sales targets, whilst providing clients with excellent quality service and sound advice
- Top Sales Executive in Auto Loans (83% above target)
- Top Sales Executive in Credit Cards (183% above target)
- Top Sales Executive in Unsecured Loans (328% above target)
Business Sales Executive B2B
Cable and Wireless Business
11.2017 - 09.2018
- Main responsibilities comprised face-to-face sales of company products such as the Broadband, Cable, Landline, PBX Solutions, Cloud Storage, Closed User Group (CUG) Plans to Business Customers (B2B)
- My day-to-day tasks included: liaising with strategic partners, stakeholders and key customers; creating targeted marketing strategies for small and medium-sized businesses to advise them of the best telecommunications solutions; generating new business leads with small budget; and organising marketing and sales strategy meetings with my team
- Sales Agent of the Month (December 2017)
- Sales Agent of the Month (January 2018)
- Sales Agent of the Month (February 2018)
- Sales Agent of the Month (April 2018)
Residential Sales Executive B2C
Digicel Jamaica Limited
04.2016 - 10.2017
- Responsibilities included door-to-door sales, promotions and telemarketing of Broadband, HD Cable, and Home Phone services
- In addition, I maintained and updated daily sales records, helped set sales and marketing strategies with my line manager and was responsible for ongoing customer relationship management
- Employee of the Month (July 2017)
- Employee of the Month (August 2017)
- Employee of the Month (September 2017)
- Top Sales Performer Year-to-Date (December 2016)
Education
B.Sc. - Human Resource Management Studies
University of the West Indies
Jamaica 01.2013 - 04.2018
Skills
- Strategic account management
- Customer relationship development
- Revenue retention and growth
- Sales pipeline management
- Excellent networker and negotiator
- Client service mind-set
- Ability to communicate professionally
- Build strong professional/social relationships
- Conflict resolution aptitude
- Lead generation techniques
- Cross-selling/ Upselling techniques
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Custom
- Recognized by the Jamaica Professional Youth Workers Association – President’s Award, 2024
- Nominated for the Jamaican Prime Minister’s Youth Awards, 2019 - 2020
- President of Community Police Youth Club, 04/01/12 - 09/30/21
Timeline
Account Manager (Territory Sales Renewals)
SUSE Software Solutions
11.2023 - 12.2024
Sales Development Representative
SUSE Software Solutions
01.2022 - 03.2024
Retail Sales Officer (B2C Credit Officer)
Jamaica National Bank
10.2018 - 10.2021
Business Sales Executive B2B
Cable and Wireless Business
11.2017 - 09.2018
Residential Sales Executive B2C
Digicel Jamaica Limited
04.2016 - 10.2017
B.Sc. - Human Resource Management Studies
University of the West Indies
01.2013 - 04.2018
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