Christopher Hedges

My time at Bellinger has allowed me to grow as a person (I started as a Sales Consultant), but also as a coach, trainer, and manager. I have covered (and still do cover) many aspects of the day-to-day running of a business, including Health and Safety, Fire Safety, HR, IT, staff and customer management. A highlight of some of my skills and achievements is listed below.

• Improved customer satisfaction by implementing new service procedures.
• Directed team to achieve improved customer relations.
• Enhanced company reputation with diligent oversight of customer interactions.
• Developed training programmes for better team performance.
• Streamlined communication channels, resulting in efficient problem resolution.
• Implemented customer feedback system, leading to significant service improvements.
• Fostered positive work environment to enhance staff morale and productivity.
• Facilitated inter-departmental collaboration for seamless customer experience delivery.
• Oversaw complaint management, ensuring prompt and effective solutions.
• Championed technology integration for streamlined operations and superior service delivery.
• Delivered exceptional brand representation through meticulous quality control measures.
• Pioneered employee incentive schemes to boost motivation and productivity levels.
• Trained staff on product knowledge, enhancing their ability to assist customers effectively.
• Established a high-performance culture by setting challenging yet attainable goals for the team.
• Endorsed proactive approach amongst team members, fostering a culture of anticipation rather than reaction toward potential issues.
• Responded to customer queries and provided excellent customer service.
• Resolved complaints with proactive problem-solving and analysis.