Christopher Hearfield-Hall
Bury
Summary
Experienced and versatile Travel and Commercial Leader with a proven track record in managing end-to-end travel operations, supplier relationships, and stakeholder engagement across the hospitality and corporate sectors. Over 10 years’ experience in developing travel strategy, managing compliance and optimising cost savings for multinational organisations. Adept at navigating change, leading process improvement initiatives, and working cross-functionally with Commercial, Revenue, and Operational teams. Passionate about delivering a seamless traveller experience, reducing carbon footprint, and leveraging technology to drive programme maturity. Highly skilled in vendor management, policy governance, data analysis, and the use of online GDS booking tools used by Travel Management Companies.
Overview
27
27
years of professional experience
2
2
years of post-secondary education
Work History
Director of Sales & Marketing (DOSM)
Edwardian Hotels London
Manchester
01.2020 - 04.2025
- Spearheaded strategic sales initiatives that resulted in significant revenue increases (33% index, 44% accommodation)
- Managed high-value travel contracts, optimising service delivery and cost efficiency
- Partnered with internal teams (Revenue, Reservations, Distribution) to deliver a cohesive and effective business travel and M&E sales strategy
- Oversaw onboarding and management of third-party travel suppliers, streamlining booking processes and reducing overhead
Director of Sales & Marketing (DOSM)
Intercontinental Hotels Group
Manchester
08.2016 - 01.2020
- Drove £20M in Business Travel and MICE revenue while supporting national/global IHG travel programmes
- Delivered quarterly business reviews (QBRs), supplier contract evaluations, and cost optimisation plans
- Led stakeholder management, policy compliance efforts, and reporting on programme adoption
Director
Christopher Hall Events
03.2008 - 09.2018
- Managed end-to-end logistics and sourcing for corporate travel and events, including supplier RFPs and cost tracking
- Delivered multi-national events with full oversight of risk management, sustainability, and budget governance
Director of Sales & Marketing (DOSM)
The Monastery Manchester
Manchester
01.2013 - 08.2016
- Delivered 220% revenue growth through improved MICE operations
- Managed all aspects of supplier and profile management, including contract negotiations and onboarding
- Successfully transitioned venue through multi million pound refurbishment while maintaining high customer satisfaction
Employment Policy & Customer Services Manager
The Ministry of Justice
Manchester
06.2003 - 07.2011
- Led a 30+ person team delivering operational services and stakeholder communications
- Championed customer service and complaints process transformation
- Developed change programmes impacting user engagement and satisfaction
Human Resource Business Partner/Manager
North-West Corporate HR Centre
Blackpool
07.1998 - 06.2003
- Partnered with senior leaders to support structural change, reduce costs, and drive organisational alignment
- Delivered policy changes and new systems to improve travel governance and team mobility
- Worked with Trade Unions to create a harmonised pay and benefits package across various government department to create DWP
Education
Master of Science - Strategic Human Resource Management
Salford University
Greater Manchester 09.2002 - 05.2004
Postgraduate Diploma - Human Resource Management
Salford University
Salford, M507.2000
Skills
- Communication & Interpersonal Skills
Clear communicator with the ability to engage with a diverse range of stakeholders and manage expectations effectively - Customer & Stakeholder Relationship Management: Skilled at building strong relationships with internal clients, vendors, and external partners to ensure seamless travel experiences and alignment with business needs
- Policy Development & Compliance Monitoring
Able to design and implement corporate policies, ensure adherence, and manage risk mitigation strategies - Reporting & Analysis: generating reports and analysing data for trends
- Negotiation & Vendor Management
Experienced in negotiating cost-effective contracts with hotels, Agents, and service providers, while maintaining quality and compliance
- IT Proficiency (MS Office Suite & Travel Management Systems) Microsoft Office (Excel, PowerPoint, Word, Outlook)
- GDS systems (eg, Amadeus, Sabre): Knowledge of global distribution systems for booking
- Travel planning & booking: Efficient in coordinating flights, accommodations, ground transport, and itineraries
- Multitasking: Juggling multiple bookings and changes simultaneously
- Problem-solving: Reacting quickly to unforeseen travel issues
Accomplishments
- Increased revenue index by 33% and 44% on accommodation
- Successful transformation and repositioning of Principal/Kimpton hotel into one of Manchester leading luxury venues
- Ambassador for two inspirational charities: Ronald McDonald House and The Endeavour Project
Affiliations
- Ambassador for the Ronald McDonald House and Endeavour Charities
Timeline
Director of Sales & Marketing (DOSM)
Edwardian Hotels London
01.2020 - 04.2025
Director of Sales & Marketing (DOSM)
Intercontinental Hotels Group
08.2016 - 01.2020
Director of Sales & Marketing (DOSM)
The Monastery Manchester
01.2013 - 08.2016
Director
Christopher Hall Events
03.2008 - 09.2018
Employment Policy & Customer Services Manager
The Ministry of Justice
06.2003 - 07.2011
Master of Science - Strategic Human Resource Management
Salford University
09.2002 - 05.2004
Human Resource Business Partner/Manager
North-West Corporate HR Centre
07.1998 - 06.2003
Postgraduate Diploma - Human Resource Management
Salford University
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