Christopher Hay

• Participated in project planning meetings with key stakeholders for successful project delivery.
• Performed troubleshooting tasks to identify and rectify faults swiftly.
• Completed root cause analyses after critical incidents, prevented recurrence.
• Improved energy efficiency with installation of advanced control systems.
• Executed quality assurance measures, ensured adherence to industry standards.
• Initiated troubleshooting procedures for mechanical breakdowns swiftly, minimised downtime significantly.
• Applied advanced engineering principles to improve operational efficiency.
• Performed root cause analysis on recurring mechanical issues effectively eliminating future occurrences.

At marble I have continued my learning and gained more experience in plumbing and heating .

I've worked with air source heat pumps and have recently been installing underfloor heating.

I've installed very basic electrical work for example running wires for smart showers and plug sockets.

I've worked on unvented cylinders whilst being assisted as well as indirect and direct cylinders.

Also 100% attendance continuing 1 day a week at college learning more of the trade and working towards Level 3 plumbing.

• Completed basic and semi-skilled plumbing work under direction of senior plumber.
• Operated tools and equipment such as hand saws, pipe cutters and drills on daily basis.
• Installed various plumbing and heating systems such as furnaces, heat pumps, and boilers.
• Provided flexible working patterns to complete numerous successful emergency call outs.
• Consistently adhered to water supply regulations for maximum company compliance.
• Completed diverse plumbing tasks with meticulous attention to detail, guaranteeing optimum safety and quality standards.
• Thoroughly studied blueprints and design specifications to determine correct layouts of plumbing systems and required materials.
• Installed water supply systems, discharge pipes, and sanitary fixtures.

• Ensured customer satisfaction by delivering projects on time and within budget.
• Built strong relationships with subcontractors to ensure smooth project completion.
• Painted interiors for improved aesthetic appeal.
• Carried out plastering tasks, resulting in smooth wall surfaces.
• Carried out comprehensive property maintenance services, increasing owner satisfaction.
• Conducted regular inspections with detailed report submissions to property owners.
• Undertook tiling jobs efficiently, transforming kitchen and bathroom areas.
• Achieved deadlines by prioritising workload effectively.

I first and second fixed heating systems as well as running gas runs to boilers and gas hobs whilst being assisted as not gas safe.

I also first and second fixed bathrooms to a plan/drawing.

I also done 4 new builds this included all of the above and interior and exterior soil stacks.

Ive been out on my own doing tap changes and running new pipework for first fixing kitchens.

• Adhered to established safety practices for work behaviours and equipment operation.
• Completed basic and semi-skilled plumbing work under direction of senior plumber.
• Operated tools and equipment such as hand saws, pipe cutters and drills on daily basis.
• Installed various plumbing and heating systems such as furnaces, heat pumps, and boilers.
• Provided flexible working patterns to complete numerous successful emergency call outs.
• Routinely tested water-based fire protection systems including fire hydrants, hose reels, and sprinkler systems.
• Consistently adhered to water supply regulations for maximum company compliance.
• Installed water supply systems, discharge pipes, and sanitary fixtures.

• Assisted customers with product selection and sales, recommending coordinating items to increase transaction value.
• Ensured high levels of customer satisfaction through outstanding product knowledge and attentive, personalised service.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Asked open-ended questions to accurately assess customer needs, exceeding expectations with personalised product recommendations.
• Promptly greeted and assisted customers, tailoring service and sales style to suit personalised requirements.
• Created attractive product displays to enhance customer engagement and boost sales.
• Monitored display stock levels, replenishing as needed for a consistently well-stocked sales floor.
• Addressed customer enquiries and concerns, facilitating decision-making and minimising hesitation.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Effectively and efficiently carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
• Operated cash registers with accuracy and processed cash and card transactions.