CHRISTOPHER GRAINGER
Bramley,West Yorkshire
Summary
Skilled professional with extensive knowledge in various sports, including European and international football, boxing, UFC, NFL, cricket, and golf. Proven organisational abilities with a track record of efficiently prioritising workloads to meet short, medium, and long-term objectives. Experienced in planning, delivering, and implementing projects within exisiting live environments while adhering to strict deadlines. Excellent written and verbal communicator with a strong track record of producing high quality content to enhance engagement across any number of sports.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
App Support Specialist
DAZN
2024.06 - 2026.04
- Liaise with internal and external stakeholders to resolve any technical playback or display issues with the Platform. Proactively monitor the Platform thoroughly and verify then action any content
- Communicate any technical issues to internal and external stakeholders who have widely varying technical experience.
- Acted as a key liaison during high-severity incidents, coordinating incident responses between internal Product Owners and senior external stakeholders, and managing end-to-end communication from initial report to full resolution.
- Helped test and successfully launch two new Platforms to the business, KAYO and Binge and monitoring the appearance and performance of both platforms in the testing and launch stages of the project.
Tennis Analyst
William Hill
2020.12 - 2023.10
- Spearheaded the migration of departmental software from an external, off-the-shelf solution to a bespoke in-house platform, enhancing system control and directly contributing to improved departmental profitability.
- Served as the primary departmental liaison with the internal IT department, efficiently coordinating and resolving business-as-usual IT support needs for the Tennis team, ensuring operational continuity.
- Collaborated closely with developers, overseeing the full product development lifecycle by conducting intensive end-user testing (UAT) and quality assurance on new product features before live deployment.
- Generated tennis related content in varying formats for the website to engage customers, particularly during high profile tournaments.
Tennis Compiler
William Hill
2015.12 - 2020.12
- Drove departmental efficiency and profitability by analysing daily, weekly, and annual turnover and profit margin figures, using data-driven insights to identify and implement areas for process improvement.
- Functioned as a key Subject Matter Expert (SME), volunteering to work alongside developer teams on new internal software projects to design, test, and implement crucial features used by the trading team.
- Applied complex logic and data modelling to accurately generate competitive betting odds for tennis matches, ensuring system accuracy and adherence to regulatory standards.
Education
BA (Hons) - English and Film Studies
Trinity and All Saints
Leeds 2003.01 - 2006.01
A Level - Sociology A, Business Studies B, English Lit and Language A
Doncaster College
Skills
- Exceptional sporting knowledge across a wide variety of sports, particularly European and international football, Boxing, UFC, NFL, cricket, golf
- Superb organiser Can prioritise work load efficiently to help achieve short/medium/long term goals Strong experience of successfully planning, delivering and implementing projects into a live environment whilst meeting any deadline required
- Have written and produced content for William Hill to drive engagement across a multitude of sports Capable of working quickly whilst maintaining extremely high accuracy Pride myself on my written and verbal communication to colleagues and external clients
- Always strive to question any working processes and contribute ideas to help my department work efficiently Happy to be flexible in my working approach to meet targets and achieve goals for myself and my team
- Always keen to learn new skill to add to repertoire
Timeline
App Support Specialist
DAZN
2024.06 - 2026.04
Tennis Analyst
William Hill
2020.12 - 2023.10
Tennis Compiler
William Hill
2015.12 - 2020.12
BA (Hons) - English and Film Studies
Trinity and All Saints
2003.01 - 2006.01
A Level - Sociology A, Business Studies B, English Lit and Language A
Doncaster College