Christopher Gould

• Loaded raw materials onto machines, facilitating continuous production.
• Managed waste disposal from machines responsibly.
• Conducted quality control checks, maintaining high product standards.
• Provided training to new recruits, improving team competence.
• Collaborated with team members to meet production deadlines.
• Operated and used Homag Sawteq Beamsaw, Homag Venture, and Homag Centateq

• Conducted thorough investigations for accurate claim outcomes.
• Ensured accurate assessments for fair claim settlements.
• Negotiated fair settlements to uphold company reputation.
• Improved customer satisfaction by efficiently processing insurance claims.
• Provided training to new starters.
• Responsible for allocating daily work.
• Responsible for the salvage disposal spreadsheet.

Performed regular cell checks to maintain hygiene standards and safety protocols.

• Managed administrative tasks such as report writing and record keeping, ensuring accurate documentation of all incidents within the facility.
• Fostered respectful relationships with inmates through open dialogue promoting a more harmonious living environment.
• Resolved conflicts amongst inmates, ensuring peaceful cohabitation within cells.
• Participated in escort duties during off-site hospital visits ensuring prisoner's medical needs were met without compromising security principles.

• Managed daily tool hire delivery/collection/maintenance operations.
• Maintenance and repair of items returned from hire.
• Generated new business by visiting building sites and speaking to builders.
• Helped the builders merchant side of the store when short staffed, including working in the warehouse and operating the forklift to load and unload vehicles.

• Maintained the collection and maintenance diaries for the branch.
• Carried out repair and maintenance of tools upon return from hire.
• Generating new business from cold-calling of relevant local businesses.
• Training of new staff.

• Responsible for the total loss, fire and theft claim investigations teams across the three sites.
• Solely responsible for large loss claims (i.e. anything over £100,000).
• Responsible for the setting up and overseeing of operations involving the investigation of organised criminal gangs.
• Money laundering officer.
• SPOC for the IFB (Insurance Fraud Bureau), and point of contact for City of London Police.
• Responsible for the training and induction of all new staff.

• Minimised inventory loss for improved profit margins by accurately auditing the stock held in the store room.
• General day-to-day running of the store in the absence of the manager (including cashing up, stock takes, stock ordering, etc).