Christopher Gilmour
Glasgow,North Lanarkshire
Summary
Accomplished professional with expertise in store management and staff mentoring, fostering a high-performance culture through engaging leadership. Demonstrates proficiency in stock control management and expenses control, ensuring operational efficiency. Skilled in people management and Point Of Sale system operation, driving team success and customer satisfaction. Committed to continuous improvement and career advancement within the retail industry.
Overview
22
22
years of professional experience
Work history
Store manager
Morrisons
Erskine, Renfrewshire
07.2025 - Current
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Coached underperforming employees improving their job performance significantly
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Resolved customer complaints effectively, protecting the store's image, consumer relationships and improving the stores NPS in line with the Company average.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Leadership & Performance: Successfully managed store operations with responsibility for a £500,000 weekly sales store and a team of 119 members of staff, with year-on-year sales growth in line with company expectations
- Operational Excellence: Implemented streamlined stock management practices, reducing wastage significantly and improving stock NPS higher than the company average and above the 9.2 expectation of 9.2
Duty Manager/Operations Manager
Morrisons
Scotland, Various
07.2009 - 07.2025
- Analysed sales figures, identifying areas to improve and implementing remedial action.
- Performed various store operations including opening and closing procedures, product display management and budget control.
- Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar industry reputation.
- Toured sales floor regularly, assessing and improving daily operations.
- Kept staff records regarding holidays, absences and discipline.
- Owned department training, rota writing, holiday planning
- Expenses champion ensuring what we require and order in packaging/labelling/cleaning items/uniform/point of sale/stationary etc meets this critical KPI
- Conducted staff appraisals and promoted ongoing professional development.
- Ran promotions and events in line with company standards.
- Inspired team to represent brand with enthusiasm by maintaining high standards.
- Led briefings to improve store-wide communication.
- Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
- Maintained advanced knowledge on store products to provide customers with accurate information, facilitating informed purchase decisions.
- Helped maintain all aspects of the stores health and safety and food safety guidelines thus maintaining a store that is safe and legal to trade
Fresh Food Manager
Morrisons
Glasgow, Various
08.2005 - 07.2009
- Prepared weekly staff work schedules ensuring optimal coverage during peak shopping periods.
- Improved supermarket performance and profits by motivating sales teams to exceed KPIs.
- Directed teams to clean shop floors, shelves and products, ensuring areas maintained hygienic and safe for customers.
- Created seasonal sales plans with varying stock and promotional strategies.
- Enforced service standards to maintain establishment reputation for excellence.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
Fruit and Vegetables Shop Manager
Safeway - Morrisons
Glasgow, Lanarkshire
07.2004 - 07.2005
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances of waste and markdowns.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Kept staff knowledgeable in the latest safety guidelines and company best practices by conducting ongoing training.
- Maintained excellent customer relationships by managing complaints, in a calm and professional manner.
- Completed staff rotas in a timely manner adhering to payroll budget and in line to meet business requirements
Education
A-Levels - Various
Auchenharvie Academy
North AyrshireSkills
- Store management
- Staff mentoring and training
- Stock control management
- People management
- Engaging leadership style
- Point Of Sale system operation
- Expenses control
- Creating a high performance culture
Timeline
Store manager
Morrisons
07.2025 - Current
Duty Manager/Operations Manager
Morrisons
07.2009 - 07.2025
Fresh Food Manager
Morrisons
08.2005 - 07.2009
Fruit and Vegetables Shop Manager
Safeway - Morrisons
07.2004 - 07.2005
A-Levels - Various
Auchenharvie Academy