Christopher Garland

Managed sales activities for 25 customers across 11 APAC countries, focusing on Respiratory and DME products.

Negotiating deals and prepare competitive quotations to enhance sales performance whilst monitoring profit and margin.

• Deliver regulatory support to assist customers with product registrations.

Cultivate strong customer relationships through effective account management.

• Participate in International/European trade shows and clinical seminars for professional development.
• Travel to Asia at least four times each year to explore new business opportunities whilst maintaining regular contact with customers.

Managed downstream product management operations from our facility in Somerset, USA.

Assisted International Commercial team and customers through extensive training on respiratory products.

• Delivered training at client sites to reinforce knowledge and application of products.
• Attended trade shows, conferences, and industry seminars involving international travel obligations.
• Executed internal associate training initiatives to boost team competency.
• Designed product brochures and technical documentation for clear communication.
• Handled comprehensive product lifecycle management responsibilities.

Promoted in 2009 to temporary Operations & Commercial Manager.
Focused on Domestic Sales to NHS and Private Healthcare Dealers.
Responsible for 11 associates, including three workshop technicians and one warehouse operative.
Also managed four customer service and sales support associates alongside three field sales managers.

Employed leadership experience to manage UK market sales, collaborating with sales managers on client engagements and orchestrating quarterly meetings to review forecasts and AOPs in relation to sales goals and objectives.

Promoted to Warehouse & Workshop Supervisor following departure of previous Technical Workshop Manager.
Oversaw logistics operations and UK Technical Workshop activities effectively.
Utilised previous workshop experience to enhance operational efficiency.

Whilst providing temporary cover in the warehouse, the current Warehouse Manager decided on a new career move and left the company. As I had undergone training and gained my counter balance reach fork lift license, I took on the role on a permanent basis. I was responsible for one other associate and my daily duties involved goods receipt, pick-and-pack orders for Domestic / International Shipping including DOH Depot replenishing.

Executed service repair work on product portfolio as Workshop Service Engineer.
Provided support for patients and field engineers for DOH Breakdown Support.
Collaborated with cross-functional teams to deliver service provision.

Joined the company in 1997 as a Production Line Assembler working on the oxygen concentrator MC44/505 Solaris Production Line. DeVilbiss Healthcare Ltd at that time was part of the Sunrise Medical Group.