Christopher Dean

• Achieved personal and store sales targets to drive revenue growth
• Maintained healthy relationships with regular customers to enhance customer loyalty
• Tracked key performance indicators to assess sales performance
• Followed up on sample leads to nurture potential sales
• Executed housekeeping and administrative duties to support operations

• Supervised and guided staff to achieve performance targets
• Organised store operations and allocated responsibilities to enhance team efficiency
• Monitored stock levels and ordered to maintain optimal inventory
• Analysing sales figures and acting accordingly.
• Promoted workplace safety and adherence to legal standards

• Maximised sales opportunities while delivering high-standard customer service
• Resolved customer issues to enhance service quality
• Handling money, dealing with banking and invoices
• Preparing reports for sales, stock and rotas
• Training other members of staff
• Stock control (along with receiving and displaying stock)
• Promoted store through targeted advertising initiatives
• Handling telephone calls and dealing with enquiries
• Administration and using the company’s systems and procedures in place
• Health and safety management.
• Key holder

• Allocated staffing resources strategically according to peak trading periods to optimise customer service and operational efficiency
• Supporting, coaching and working with colleagues to achieve excellent customer service standards
• Providing excellent internal customer service, developing good working relationships with colleagues by bringing individual skills to the team, and actively participating in teamwork
• Fostered a positive work and shopping environment through a self-motivated approach, taking personal responsibility for daily activities and team morale
• Consistently acting as a role model in demonstrating expected behaviours and company values
• Delivery of excellent standards through merchandising detail and ticketing principles adhered to in every shop. Taking a proactive approach to resolving any issues regarding stock or standards
• Monitored and enforced compliance with planograms in all store areas.
• Managed broken, condemned, and damaged stock effectively to minimise losses and maintain store standards
• Maintained personal and team compliance with company health and safety, security, and environment/sustainable development policies, minimising risk to self, colleagues, customers, other airport staff, and the environment.
• Ensuring that the activities required by the management systems for safety, security and environmental / sustainable development are delivered across all areas of responsibility of the role, and work to minimise possible Health and Safety issues
• Ensuring that any systems and procedures introduced by the Company and HMRC are effectively implemented and adhered to, including till usage, accidents / incidents reporting, Health and Safety check, and prevention of property loss, theft or abuse
• Managed opening and closing procedures for units, ensuring security and organisation.

8 GCSEs: Mathematics, English Language, English Literature, History, German, Science, Business & Information Studies (2)