CHRISTOPHER COWAN
Northampton,Northamptonshire
Summary
Accomplished professional with expertise in problem solving, collaboration, and adaptability. Proven leadership and communication skills drive quality and efficiency in all projects. Skilled in auditing best practices and ensuring compliance, consistently achieving high standards. Dedicated to continuous improvement and excellence across all initiatives.
Overview
14
14
years of professional experience
Work history
Quality Assurance Auditor
Countrywide Surveying Services
Milton Keynes, Buckinghamshire
02.2021 - Current
- Collaborated with major banks, including Santander, to verify valuations by Countrywide Surveyors.
Ensured sufficient comparable evidence to minimise potential court claims.
Complaints Controller
Allianz
Milton Keynes
09.2018 - 10.2020
- Handled customer complaints in accordance with Financial Ombudsman Service guidelines.
Ensured fair treatment of customers and appropriate compensation decisions.
Maintained compliance with service level agreements throughout complaint resolution process.
Comeback and Payment Allocation Team Manager
Santander
Milton Keynes
01.2017 - 09.2018
- Achieved SLA by effectively distributing advisor workloads.
Implemented robust health and safety protocols while managing personnel.
Consistently met quality control benchmarks across projects.
Case Handler and Deputy Manager
Santander
Milton Keynes
06.2012 - 01.2017
- Oversaw complex calculations for store cards and mortgages as Case Handler Team Manager.
Executed detailed analyses to support financial operations.
Enhanced customer interactions as a member of Post Business Relations Telephony Team.
Senior Sales Assistant
Dunelm Mill
Stafford
01.2012 - 01.2012
- Supervise team of 8-12 individuals in kitchen department to guarantee shelves remain stocked and provide excellent customer service.
Education
BSc (Hons) - Film Production Technology with Music
Staffordshire University
Skills
Problem solving
Collaboration
Adaptability
Leadership
Communication skills
Quality consciousness
Auditing best practices
Compliance awareness
References
Available on request
Affiliations
- Cornet playing in a brass band and playing piano.
- Cinema
- Travel
References
References available upon request.
Timeline
Quality Assurance Auditor
Countrywide Surveying Services
02.2021 - Current
Complaints Controller
Allianz
09.2018 - 10.2020
Comeback and Payment Allocation Team Manager
Santander
01.2017 - 09.2018
Case Handler and Deputy Manager
Santander
06.2012 - 01.2017
Senior Sales Assistant
Dunelm Mill
01.2012 - 01.2012
BSc (Hons) - Film Production Technology with Music
Staffordshire University
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