CHRISTOPHER CLOUGH
Irvine,North
Summary
Seasoned professional with focus on management and leadership. Bring to role significant experience in staff training and development, streamlining processes and fostering positive work environments. Unique skills lie in problem-solving, team motivation and strategic planning. Diligent and proactive with strong leadership abilities and excellent communication skills. Excel at team collaboration and problem-solving, ensuring smooth operations and customer satisfaction. Eager to bring positive impact to a management role.
Overview
2026
2026
years of professional experience
Work History
General manager
Taj Bar and Kitchen
Prestwick, South Ayrshire
09.2024 - Current
- Established a positive work environment which promoted staff morale and productivity.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Identified new business opportunities, leading to market expansion.
- Led company-wide restructuring to streamline operations.
- Streamlined communication processes for improved team collaboration.
- Managed key stakeholder relationships for smoother project completion.
- Increased overall operational efficiency by implementing new management strategies.
- Fostered a high-performance culture, resulting in increased productivity.
- Successfully negotiated contracts with suppliers to reduce costs.
Assistant Manager
Scotts Greenock
Greenock, Inverclyde
- Led and managed all aspects of restaurant operations, overseeing a team of over 50 employees in a high-volume dining environment
- Developed and executed strategic plans to drive revenue growth, increase profitability, and enhance the overall guest experience
- Implemented efficient staffing schedules and labor management strategies, optimizing productivity while controlling costs
- Recruited, trained, and mentored a diverse team of front-of-house and back-of-house staff, fostering a culture of excellence and accountability
- Implemented innovative marketing initiatives and promotional campaigns, resulting in a 20% increase in customer traffic and a 15% boost in sales revenue
- Maintained strict adherence to health, safety, and sanitation protocols, ensuring compliance with local regulations and industry standards
- Collaborated with the culinary team to create seasonal menus and introduce new dishes, consistently meeting and exceeding guest expectations
- Implemented inventory management systems and procedures, reducing food waste, and optimizing inventory levels
- Addressed guest feedback and resolved customer complaints promptly and effectively, maintaining a high level of guest satisfaction and loyalty
- Cultivated positive relationships with suppliers, vendors, and local community organizations, negotiating favorable contracts and sponsorship agreements
- Conducted regular performance evaluations and provided ongoing training and development opportunities for staff members, resulting in improved employee morale and retention
- Oversaw financial management and budgeting processes, analyzing financial reports, and implementing cost-saving measures to achieve and exceed revenue targets
- Acted as a brand ambassador for the restaurant, representing the establishment at industry events, media appearances, and community outreach initiatives
General Manager
Brisbane House Hotel - Manorview
- As a General Manager, I'm responsible for developing and implementing strategic plans that align with the overall goals and objectives of the organization
- This involves analyzing market trends, identifying opportunities, and setting priorities to drive the organization's growth and success
- Managing and leading teams is a significant responsibility of a General Manager
- This includes hiring and developing talent, setting performance expectations, providing feedback, and coaching, and fostering a positive and inclusive work culture
- Ensuring smooth day-to-day operations of the organization is another critical responsibility
- This involves overseeing operational processes, monitoring performance metrics, identifying areas for improvement, and implementing operational efficiencies
- Responsible for financial management, including budgeting, financial reporting, and monitoring financial performance
- This includes analyzing financial data, making financial decisions, and ensuring the organization's financial health
- This includes keeping food and beverage GP over 75%
- I often interact with various stakeholders, including clients, suppliers, partners, and other internal and external stakeholders
- Building and maintaining positive relationships with stakeholders is crucial for the success of the organization
- As General Managers I'm often faced with complex challenges and decisions
- Being able to analyze situations, identify solutions, and make informed decisions in a timely manner is a key skill for success in this role
- As a General Manager I'm responsible for leading organizational change initiatives
- This includes effectively managing change, communicating changes to employees, and driving the adoption of new processes or strategies
Education
Diploma of Higher Education - Culinary Excellence
University of Aberdeen
AberdeenSkills
- Full Driving License
- SIA Trained and Approved
- Fire handling and evacuation procedures
- Hazard Analysis Critical Control Points (HACCP)
- Control of Substances Hazardous to Health (COSHH)
- Management and leadership
- Recycling and managing waste
- Incident awareness and wellbeing
- Working at Heights
- Elementary Health and Safety
- Customer-focused
- Conflict management
- First aid certified (FFAW)
- GDPR
- Health and Safety Level 2
Timeline
General manager
Taj Bar and Kitchen
09.2024 - Current
General Manager
Brisbane House Hotel - Manorview
Assistant Manager
Scotts Greenock
Diploma of Higher Education - Culinary Excellence
University of Aberdeen
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