Christopher Budinger
Bradley Stoke
Summary
Experienced professional in customer service, poised to excel in role with strong emphasis on achieving results through effective team collaboration and adaptability. Skilled in communication, conflict resolution, and fostering positive customer relationships. Known for reliability, flexibility, and commitment to maintaining high standards in dynamic environments. Customer-obsessed technical support specialist with over 3 years of hands-on experience in Microsoft 365 administration and troubleshooting. Demonstrated success in fast-paced, KPI-driven environments by delivering timely solutions via phone, email, and chat. Proficient at guiding global users through issue resolution to enhance user satisfaction and system performance.
Overview
14
14
years of professional experience
Work History
Customer Service Ambassador & Business Assist
Subfero (Contracted by Microsoft)
08.2022 - 07.2025
- Resolved 20+ global customer tickets daily via chat, calls, and email.
- Supported M365 tenant setups, including domain migration and license deployment.
- Administered Exchange and SharePoint for business continuity.
- Delivered guided troubleshooting through Microsoft Quick Assist.
- Captured business goals to align technical solutions with user success.
Outbound Call Centre Agent
Sitel
05.2020 - 02.2021
- Supported UK citizens during the COVID-19 crisis with test, trace, and isolation guidance.
- Managed sensitive health-related communications and referrals to local councils.
Caregiver (Unpaid)
Personal
08.2017 - 03.2020
- Provided compassionate care to both parents with COPD, supporting daily tasks and medication.
- Demonstrated adaptability, responsibility, and emotional intelligence during extended care.
Customer Service & Warehouse Roles
Multiple Employers
01.2012 - 01.2017
- Delivered inbound/outbound customer support, achieving sales targets.
- Managed logistics, inventory, and admin tasks in fast-paced environments.
Education
Skill First Customer Service Training -
01.2013
ECDL Level 1 – ITQ2 - Word, Excel, PowerPoint, Access
01.2011
GCSEs - History (A), Maths (C), Science (C), Tech (C), English (D)
01.1994
Skills
- Microsoft 365 Admin & Troubleshooting
- Exchange & SharePoint Setup
- Microsoft Quick Assist (Remote Support)
- Ticket & Case Management (20 daily)
- Customer Retention & Upselling
- CRM Tools Remote Collaboration
- Problem Solving Under Pressure
- KPI & SLA-Driven Performance
- Customer relations
- Complaint handling
EXTRACURRICULAR INTERESTS
Experimental cooking, PC building & modding, fanfiction writing/editing, retro gaming, model/video collecting
Timeline
Customer Service Ambassador & Business Assist
Subfero (Contracted by Microsoft)
08.2022 - 07.2025
Outbound Call Centre Agent
Sitel
05.2020 - 02.2021
Caregiver (Unpaid)
Personal
08.2017 - 03.2020
Customer Service & Warehouse Roles
Multiple Employers
01.2012 - 01.2017
ECDL Level 1 – ITQ2 - Word, Excel, PowerPoint, Access
GCSEs - History (A), Maths (C), Science (C), Tech (C), English (D)
Skill First Customer Service Training -
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