Christopher Boyle

In this role I was brought in to facilitate company change as a HR consultant and done so through providing processes and advice throughout including:

• Provided expert advice on organisational change, specifically facilitating the company restructure and redundancies of 25%
• Assessed risks associated with proposed cost-cutting and restructuring plans, minimising potential issues
• Built processes and facilitated successful negotiations between both parties to achieve mutually beneficial outcomes.
• Designed, built and rolled out a leadership programme for upskilling internally and building leaders of the future
• Reviewed and brought all company policies into line with legislation.

• Daily I oversaw the complete HR function of the group, including office staff NI and ROI, remote working engineers and a 24-hour call centre. This included recruitment campaigns, onboarding, L&D, benefits, disciplinary, grievances, negotiation with unions and collective bargaining etc.
• Administration of all HR and Compliance matters including the management of our HRIS system under GDPR laws along with upkeep of our training matrix, vetting, Health and Safety, policy and SOP generation.
• I led on all HR related legal issues including grievances, TUPE, GDPR, pay and benefits matters.
• From onboarding through to off boarding I maintained all employee compliance requirements, tracking and planning for training i.e. CSR, working at heights etc.
• I managed the apprenticeship programme, working in collaboration with the local schools and both SERC and Belfast Met to create a feeder chain of talent to our workforce.

• Managed the administrative support for the PEACE IV team, provided clerical support to management staff for efficient operations.
• Managed budgets, procurement, invoicing and reporting on our 3 million budget allowance.
• Negotiated deals with internal and external partners on service provision for community group projects and capital projects.
• Managed calendar appointments, ensuring punctuality and time management.
• Coordinated meetings, resulting in smooth operations.

• Managed the department of customer support agents for Renault UK and Ireland
• Training, onboarding, induction, coaching and mentoring all agents prior to going live and setting KPI’s to manage them once live.
• Reporting on the department at weekly and monthly strategy meetings
• Weekly presentation to the agents on upcoming campaigns, new vehicles, new legal changes
• Handing disciplinary and grievances matters for the department