Christopher Boyle
Hemel Hempstead,Hertfordsh
Summary
Accomplished professional with extensive experience in department management and customer service excellence. Demonstrates strong leadership capabilities, effective delegation, and resilience under pressure. Adept at staff training and development, performance monitoring, and disciplinary handling. Skilled in rota and holiday planning, resource optimisation, and staffing management. Committed to health and safety compliance, fostering positive attitudes, and maintaining strong product availability. Career goal includes leveraging expertise to enhance team performance and operational efficiency.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work History
Section leader
Asda
Hemel Hempstead, Hemel Hempstead
11.2006 - Current
- Monitored health and safety measures for guaranteed compliance.
- Liaised with other departments, ensured seamless cooperation.
- Led team to process and package high product volumes within target timeframes.
- Addressed staff concerns promptly, resulted in better job satisfaction.
- Trained staff to build product lines and systems knowledge.
- Handled challenging situations calmly, ensured minimal disruption to operations.
- Ensured smooth running of section, improved overall efficiency.
- Completed stock checks to enhance picking speed and accuracy.
- Minimised waste by training staff in food hygiene and correct product handling.
- Operated forklift and powered pallet truck to safely manoeuvre goods.
- Stored and relocated stock to drive operational efficiency.
- Hit targets by coaching team and recommending areas for improvement.
- Trained new hires, resulted in increased productivity.
- Maintained high standards of customer service with regular monitoring and coaching.
- Ensured compliance with company policies, minimised legal risks.
- Planned large team rotas to achieve full coverage and KPI delivery.
- Investigated accidents and near misses, updating training and policies to protect staff.
- Delegated tasks effectively to meet business demands.
- Organised weekly rota for optimal staff coverage.
- Drove strong service culture through team huddles and 1:1 feedback sessions.
- Promoted a positive work environment for higher staff morale.
- Resolved customer complaints swiftly, improved customer retention rate.
- Evaluated employee performance regularly, identified areas for improvement.
- Coordinated holiday requests to avoid understaffing issues.
- Led team briefings to ensure clear communication of daily targets.
- Upheld health and safety regulations, reduced risk of violations.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Implemented new procedures for quicker response times.
- Managed stock levels to reduce waste and increase profitability.
- Created and maintained displays and signs.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Delivered tailored assistance to customers with disabilities.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Completed opening and closing procedures, from product replenishment to budget control.
- Displayed energy and enthusiasm in fast-paced environment.
- Successfully maintained clean driving licence and access to reliable transportation.
- Replenished stock and processed deliveries to maximise product availability.
- Monitored and updated stock levels and inventory databases.
- Served customers to drive sales and deliver top-quality experiences.
Education
GCSEs - comprehensive school
Francis Combe Secondary School
Watford, Hertfordshire 09.1976 - 06.1983
Skills
- Team huddle hosting
- Health and Safety Compliance
- Positive attitude
- Rota and holiday planning
- Strong product availability
- Self-motivation
- Disciplinary handling
- Performance monitoring
- Constructive criticism
- Leadership capabilities
- Staff training and development
- Staffing management
- Resource optimisation
- Customer service excellence
- Time-management
- Conflict Resolution
- Leadership skills
- Customer engagement
- Product knowledge
- Effective delegation
- Resilience under pressure
- Department management
- Initiative taking
- Interpersonal relationships
- Staff schedule coordination
- Customer service orientation
- Time efficiency
Timeline
Section leader
Asda
11.2006 - Current
GCSEs - comprehensive school
Francis Combe Secondary School
09.1976 - 06.1983
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