- Buying and selling magic the gathering trading cards
- Playing magic the gathering
- Gaming on the pc and xbox with my friends
- Going on long walks with the dog
- Reading
- Listening to music
Christopher Bennett
Bristol,Avon
Summary
Customer-focused trade counter supervisor dedicated to fostering strong relationships with trade customers. Expert in resolving complaints efficiently, ensuring high levels of trust and loyalty. Enhances team performance through strategic shift scheduling and proactive staff training.
Overview
25
25
years of professional experience
Work History
Trade counter supervisor
Screwfix
Colchester, Essex
2004.11 - 2026.08
- Resolved customer complaints professionally, ensuring timely solutions to maintain customer trust.
- Designed weekly rotas, coordinating shifts around busy periods, availability, and budgets.
- Mentored newly hired staff in upselling techniques, service routines, and product knowledge.
- Supported shop floor staff with unpacking and counting deliveries during quieter times.
- Oversaw cash handling procedures, reducing discrepancies and safeguarding business assets.
- Updated store policies and procedures, streamlining processes for improved operational efficiency.
- Acted as a key holder, responsible for opening and closing the store, ensuring security protocols are followed.
- Oversaw cash management, including till reconciliation and bank deposits, maintaining accurate financial records.
- Dealt with HGV deliveries when they arrived in the morning, this consisted of cordoning off the delivery area, marshalling the delivery at all times to adhere to health and safety standards and the safe unloading of the delivery.
- Built strong relationships with trade customers through personalised service, enhancing overall customer satisfaction.. My Customers service is to a high standard which i met all my customers with a happy and positive attitude.
Retail Supervisor
Cineworld
Bristol, Avon
2002.01 - 2004.11
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Coordinated with the management team to plan and execute promotional events, driving sales growth.
- Effectively and efficiently solved complex customer complaints, regarding inventory, service and other matters, providing smart solutions promptly.
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Planned and updated work schedules for optimal coverage of expected business needs.
- Monitored compliance with health and safety regulations, conducting regular inspections and training sessions.
Education
Diploma of Higher Education - Information Technology
Bedminster College
Bristol2002-01
GCSEs - English
Hengrove School
Bristol2001-01
GCSEs - Maths
Hengrove School
Bristol2001-01
GCSEs - Science
Hengrove School
Bristol2001-01
GCSEs - History
Hengrove School
Bristol2001-01
GCSEs - Art
Hengrove School
Bristol2001-01
GCSEs - Physical Education
Hengrove School
Bristol2001-01
GCSEs - Information Technology
Hengrove School
Bristol2001-01
Skills
- Stock control expertise
- Cash handling
- Health and safety compliance
- Shift scheduling
- Product knowledge
- Team Leadership
- Staff training
- Team motivation
- Effective communication
- Decision making
- Problem solving
- Time-management
- Relationship building
- Self-motivation
- Positive attitude
Interests
Timeline
Trade counter supervisor
Screwfix
2004.11 - 2026.08
Retail Supervisor
Cineworld
2002.01 - 2004.11
Diploma of Higher Education - Information Technology
Bedminster College
GCSEs - English
Hengrove School
GCSEs - Maths
Hengrove School
GCSEs - Science
Hengrove School
GCSEs - History
Hengrove School
GCSEs - Art
Hengrove School
GCSEs - Physical Education
Hengrove School
GCSEs - Information Technology
Hengrove School