Sarah Pashley
Wellington Road,Dudley
Summary
Expert in utilizing interpersonal skills to drive collaboration and resolve issues, consistently achieving high-quality outcomes. Experienced in training and mentoring staff, promoting a positive team culture. Strong communicator with exceptional organizational skills, capable of managing multiple projects effectively. Dedicated to identifying solutions and leveraging analytical skills to improve team performance.
Overview
8
8
years of professional experience
Work history
Customer Service Advocate
Cromwell Tools
Dudley , United Kingdom
2023.04 - Current
- Resolved customer queries and problems through effective communication and detailed solutions.
- Assisted new starters by conducting call listening sessions and coaching on quality assurance.
- Completed customer orders with speed and accuracy.
- Handled numerous inbound and outbound calls daily.
- Supported team performance by training and mentoring employees.
- Facilitated team meetings during team leader's absence to ensure continuity.
Office Worker
Kettle & Toaster Man
Brierley Hill
2022.04 - 2022.12
- Facilitated telephone-based customer service to improve client satisfaction and assist with office workflow.
- Managed incoming calls for staff by answering queries, directing calls and recording messages.
- Assisted staff with administrative tasks including photocopying, faxing, and filing.
Care Assistant
Netherton Green Nursing Home
Dudley
2018.10 - 2021.06
- Collaborated with colleagues to provide support to residents.
- Assisted team members in addressing residents' needs.
- Participated in team efforts to enhance resident care.
Night Care Assistant
Amberley Care Home
Brierley Hill
2018.01 - 2018.10
- Ensured residents received proper care throughout night shifts.
- Completed necessary paperwork to maintain compliance.
- Monitored stock levels to guarantee adequate supplies.
Education
Customer Service Course - Customer Service
Skills Shop Merry Hill
DudleySkills
- Communication
- Patience
- Attention To Detail
- Team Work
- Time Management
- Customer Service
- Reliable
Custom
I am available to work full time due to not having any responsibilities.
Personal Information
Gender: Female
Languages
English
Advanced
C1
Timeline
Customer Service Advocate
Cromwell Tools
2023.04 - Current
Office Worker
Kettle & Toaster Man
2022.04 - 2022.12
Care Assistant
Netherton Green Nursing Home
2018.10 - 2021.06
Night Care Assistant
Amberley Care Home
2018.01 - 2018.10
Customer Service Course - Customer Service
Skills Shop Merry Hill