Christopher Allen
Windsor,Berkshire
Summary
I am a dependable, hardworking and organised person that remains calm and focused under pressure. I regularly demonstrate strong communication and problem-solving skills, committed to supporting customers and maintaining a safe and efficient operation.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Metro Guard
South Western Railway
Staines
10.2024 - Current
- Ensuring a safe and enjoyable journey for our customers.
- Being visible and helping customers with travel advice and general information, especially during times of disruption.
- Communicating with the Train Driver and other colleagues, such as in Control, for a safe operation.
- Helping to deliver the best possible service for all customers on board.
- On occasions, dealing with disruptive passengers, maintaining control of the situation on board.
- Managing the safe dispatch of the train from every station.
- Providing regular announcements to keep all customers on board up to date with their journeys.
Senior Lifeguard
Leisure Focus
Windsor
07.2024 - Current
- Coordinated staff rotations to ensure safe operation of the pool.
- Improved safety measures by conducting regular equipment and building checks.
- Supervised a team of lifeguards.
- Trained junior lifeguards for improved performance and effectiveness.
- Manage challenging behaviour and misuse of pool facilities with clear, diplomatic communication.
Lifeguard
Leisure Focus
Windsor
08.2022 - 07.2024
- Observed swimmers quickly responding to risks and concerns.
- Performed successful pool rescues, remaining calm and effective under pressure.
- Provided first aid to injured persons, ensuring their well-being.
- Identified and communicated any potential health, safety or accident risks to the duty manager.
- Provided clear and concise instructions to Customers regarding safety protocols.
- Set up pool equipment, supervising Customers to avoid misuse, damage and injury.
- Work in a team of up to 15 lifeguards
- Consistently checked water temperatures, pH and chlorine levels to safeguard swimmers' health.
- Comply with Health and Safety procedures and standards
Education
BTEC's -
The Windsor Boys School
Windsor 09.2022 - 07.2024
GCSEs -
The Windsor Boys School
Windsor 09.2019 - 07.2022
Skills
- First aid trained
- Strong communicator
- Experience with Microsoft Office Suite
- Responsive to training and development
- Team player
- Good time management
- Two-way radio operation
- Maintained physical fitness and Manual handling
- Public address system use
- Adaptable to shift work
- Decision-Making capabilities
- Safety-first mindset
Certification
National Pool Lifeguard Qualification (NPLQ)
UK Full driver's license
Personal Track Safety (PTS)
References
References available upon request.
Timeline
Metro Guard
South Western Railway
10.2024 - Current
Senior Lifeguard
Leisure Focus
07.2024 - Current
BTEC's -
The Windsor Boys School
09.2022 - 07.2024
Lifeguard
Leisure Focus
08.2022 - 07.2024
GCSEs -
The Windsor Boys School
09.2019 - 07.2022