Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
Generic

Christopher Allen

Windsor,Berkshire

Summary

I am a dependable, hardworking and organised person that remains calm and focused under pressure. I regularly demonstrate strong communication and problem-solving skills, committed to supporting customers and maintaining a safe and efficient operation.


Overview

3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Metro Guard

South Western Railway
Staines
10.2024 - Current
  • Ensuring a safe and enjoyable journey for our customers.
  • Being visible and helping customers with travel advice and general information, especially during times of disruption.
  • Communicating with the Train Driver and other colleagues, such as in Control, for a safe operation.
  • Helping to deliver the best possible service for all customers on board.
  • On occasions, dealing with disruptive passengers, maintaining control of the situation on board.
  • Managing the safe dispatch of the train from every station.
  • Providing regular announcements to keep all customers on board up to date with their journeys.

Senior Lifeguard

Leisure Focus
Windsor
07.2024 - Current
  • Coordinated staff rotations to ensure safe operation of the pool.
  • Improved safety measures by conducting regular equipment and building checks.
  • Supervised a team of lifeguards.
  • Trained junior lifeguards for improved performance and effectiveness.
  • Manage challenging behaviour and misuse of pool facilities with clear, diplomatic communication.

Lifeguard

Leisure Focus
Windsor
08.2022 - 07.2024
  • Observed swimmers quickly responding to risks and concerns.
  • Performed successful pool rescues, remaining calm and effective under pressure.
  • Provided first aid to injured persons, ensuring their well-being.
  • Identified and communicated any potential health, safety or accident risks to the duty manager.
  • Provided clear and concise instructions to Customers regarding safety protocols.
  • Set up pool equipment, supervising Customers to avoid misuse, damage and injury.
  • Work in a team of up to 15 lifeguards
  • Consistently checked water temperatures, pH and chlorine levels to safeguard swimmers' health.
  • Comply with Health and Safety procedures and standards

Education

BTEC's -

The Windsor Boys School
Windsor
09.2022 - 07.2024

GCSEs -

The Windsor Boys School
Windsor
09.2019 - 07.2022

Skills

  • First aid trained
  • Strong communicator
  • Experience with Microsoft Office Suite
  • Responsive to training and development
  • Team player
  • Good time management
  • Two-way radio operation
  • Maintained physical fitness and Manual handling
  • Public address system use
  • Adaptable to shift work
  • Decision-Making capabilities
  • Safety-first mindset

Certification

National Pool Lifeguard Qualification (NPLQ)

UK Full driver's license






Personal Track Safety (PTS)

References

References available upon request.

Timeline

Metro Guard

South Western Railway
10.2024 - Current

Senior Lifeguard

Leisure Focus
07.2024 - Current

BTEC's -

The Windsor Boys School
09.2022 - 07.2024

Lifeguard

Leisure Focus
08.2022 - 07.2024

GCSEs -

The Windsor Boys School
09.2019 - 07.2022
Christopher Allen