Christopher Agbana
London,Bromley
Summary
Seasoned professional in security industry with focus on concierge roles. Noteworthy for maintaining high standards of security, hospitality, and customer service. Specialising in conflict resolution, access control, and emergency response, ensuring safe, secure, and welcoming environment for all.
Overview
9
9
years of professional experience
Work history
SECURITY / CONCIERGE
Abbatt Group, WC1V 6AA
London
02.2025 - Current
- Carried out checks on equipment to ensure proper functioning.
- Managed lost-and-found items for visitor satisfaction.
- Recorded detailed notes of disturbances for incident report accuracy.
- Monitored property via foot patrols, providing visible deterrent to potential intruders.
- Worked closely with law enforcement during incidents, aiding investigation processes.
- Enhanced customer service delivery through professional interaction with guests and staff.
- Conducted daily reports to ensure smooth operations.
- Collaborated effectively with team members to execute security plans.
- Responded promptly to emergencies, ensuring the well-being of all on site.
- Assisted in evacuation procedures during fire drills, promoting safety awareness.
- Completed shift handovers smoothly, ensuring uninterrupted security coverage.
- Ensured a secure environment through strict implementation of security protocols.
- Remained focused and vigilant during long periods of sitting, walking and standing for dependable security services.
- Deterred criminal activity, vandalism and general misconduct by providing highly visible security presence and patrols.
- Operated scanners to screen guests and belongings.
- Checked ID cards and documented details in security log.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Maintained consistent site security, enforcing rules, issuing notifications and removing violators.
CONCIERGE / SECURITY OFFICER
Conerstone Homecare
London
03.2022 - 01.2025
- Managed front desk operations effectively during peak hours.
- Provided personalised services to guests, improving their stay experience.
- Managed reservation system accurately, reducing booking conflicts.
- Ensured smooth operations for daily concierge activities.
- Communicated regularly with housekeeping staff to maintain room standards.
- Responded swiftly to guest inquiries, ensuring satisfaction.
- Facilitated efficient check-ins and check-outs for seamless guest transitions.
- Collaborated efficiently with team members for streamlined operations.
- Greeted and checked-in guests promptly and professionally.
- Planned schedules to support consistent service delivery and reception coverage.
- Coordinated housekeeping staff to prepare rooms for guest arrivals.
- Patrolled premises regularly, contributing to a safe work environment.
- Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
- Maintained order by monitoring CCTV screens and reporting suspicious activities.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
- Supervised visitor sign-in process meticulously; ensured accurate record keeping.
- Managed lost property system effectively, returning items to rightful owners promptly.
- Operated metal detectors and x-ray machines proficiently for preventing contraband entry into the premises.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
- Provided assistance during fire safety checks, improving overall workplace safety.
- Collaborated with local law enforcement agencies for enhancing site security measures.
Security Personnel / Steward
Super Secure Events Ltd,
Lagos, Lagos
01.2017 - 02.2022
- Maintained cleanliness and orderliness of dining area by performing regular sweeping, mopping, and table setting tasks.
- Promoted from junior steward due to dedication and excellent work performance.
- Assisted head waiter in handling reservations during holiday season.
- Addressed customer complaints promptly, fostering improved customer relationships.
- Adhered to health and safety regulations to maintain a safe working environment.
- Performed dishwashing duties, promoting a clean and hygienic workspace.
- Attended weekly meetings for alignment with restaurant objectives and strategies.
- Collaborated with team members for efficient workflow during peak hours.
- Executed safety protocols with daily safety checks and emergency drills.
- Coordinated effectively with kitchen staff to streamline food service operations.
- Upheld strict hygiene standards by regularly sanitising all kitchen equipment and utensils.
- Guided passengers in prompt evacuation during emergency landings.
Education
Certificate - Introduction to Emergency Crisis Management,
Alison
London 11.2024 - 11.2024
S I A LICENSE NO: 1016 5278 9364 7053 - Door Supervisor
Security Industry Agency (SIA)
London United Kingdom 10.2024 -
Certificate, Act Awareness
E-learning 06.2024 - 06.2024
Skills
Calm under pressure
Conflict management
Resilient attitude
Excellent communication
Tact and diplomacy
Professional appearance
Advanced IT literacy
Dispute Resolution
Administration
Friendly demeanour
Administrative skills
File management
Team coordination
Hospitality services
Hospitality etiquette
Guest services
References
References available upon request.
Timeline
SECURITY / CONCIERGE
Abbatt Group, WC1V 6AA
02.2025 - Current
Certificate - Introduction to Emergency Crisis Management,
Alison
11.2024 - 11.2024
S I A LICENSE NO: 1016 5278 9364 7053 - Door Supervisor
Security Industry Agency (SIA)
10.2024 -
Certificate, Act Awareness
06.2024 - 06.2024
CONCIERGE / SECURITY OFFICER
Conerstone Homecare
03.2022 - 01.2025
Security Personnel / Steward
Super Secure Events Ltd,
01.2017 - 02.2022