Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Christophagna Jean

Chesterfield ,Derbyshire

Summary

Friendly and proactive aviation professional with over 10 years of experience delivering exceptional customer service in fast-paced travel environments. Skilled in logistics coordination, problem-solving, and accessibility support. Known for building positive relationships with clients and colleagues, managing complex itineraries, and ensuring a seamless guest experience. Passionate about supporting frontline teams and enhancing operational efficiency through strong communication and attention to detail.

Overview

11
11
years of professional experience
10
10
years of post-secondary education

Work history

Assisted Travel Advisor

Jet2holidays
Chesterfield, Derbyshire
12.2024 - Current
  • Arranging pre-boarding assistance, priority seating, or additional space for medical equipment.
  • Coordinating mobility aids such as wheelchairs, oxygen supplies, or support animals.
  • Ensuring passengers are matched with appropriate services based on their individual needs.
  • Accurately documenting passengers' assistance needs within booking systems to ensure a seamless handover between pre-travel, airport, and in-flight teams.
  • Educating passengers about their rights, as well as limitations that may exist during travel weight limits for powered mobility devices.

Travel Advisor

Jet2 Holidays
Chesterfield , Derbyshire
04.2023 - 12.2024
  • Managed over 50 customer calls per day.
  • Increased sales by 10% using proven upselling and cross-selling techniques.
  • Used destination knowledge to enhance customer trips with local recommendations.
  • Processed payments and established payment plans on behalf of customers, offering multiple methods to maximise sales.
  • Ensured client satisfaction by quoting and actioning itinerary amendments in line with client needs.

Head Waitress

Turtle Bay Restaurant
Sheffield , South Yorkshire
02.2020 - 12.2022
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Delegated server tasks and coordinated workflows to support efficiency during high-volume shifts.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service, increased sales by 30 % each quarter.
  • Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.

Store Assistant

Tesco Supermarket (Seasonal Contract)
Sheffield, South Yorkshire
11.2020 - 03.2021
  • Packed and wrapped gifts with decorative details to match customer preferences.
  • Checked and processed incoming deliveries, unpacking and storing with care to avoid stock damage.
  • Ensured excellent product availability, monitoring stock levels and identifying replenishment and reordering requirements.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.

Customer Service Manager

Caicos Express Airways
Providenciales, Turks and Caicos Islands
02.2015 - 08.2019
  • Advised management of customer service trends, creating proactive strategies to maintain best practices.
  • Directed and supervised front-of-house operations, upholding company standards.
  • Planned staff rotas to meet customer needs whilst remaining under budget.
  • Briefed and motivated staff to deliver daily operational requirements.
  • Improved customer service experiences to facilitate organic growth and loyalty.

Customer Service Representative

American Airlines (Part Time)
Providenciales, Turks and Caicos Islands
08.2016 - 09.2018
  • Built rapport with new and existing customers to boost client retention.
  • Accepted card, cash and cheque payments in POS register system.
  • Promoted customer loyalty scheme at checkout.
  • Spoke to customers to gather specific and real-time feedback.

Door Sales Representative

Digicel Play
Providenciales, Turks and Caicos Islands
07.2014 - 01.2015
  • Wrote reports outlining project progress and results.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Delivered services to customer locations within target timeframes.
  • Used Microsoft Word and other software tools to create documents and clear communications.

Education

Bachelor of Science - Airline & Airport Management

Sheffield Hallam University
Sheffield, South Yorkshire
09.2022 - 05.2025

A-Levels - Aviation Operations

Sheffield City College
Sheffield, South Yorkshire
08.2019 - 05.2022

GCSEs - Secondary School

Clement Howell High School
Providenciales, Turks and Caicos Islands
09.2009 - 05.2014

Skills

  • Time Management and Prioritisation
  • Attention to Detail
  • Effective Communication (Written & Verbal)
  • Emotional Intelligence
  • Conflict Resolution
  • Adaptability & Resilience
  • Active Listening
  • Team Collaboration & Support
  • Empathy & Cultural Awareness
  • Critical Thinking & Initiative
  • Relationship Building
  • Professionalism & Accountability

Languages

English
Fluent
Creole
Fluent

Timeline

Assisted Travel Advisor

Jet2holidays
12.2024 - Current

Travel Advisor

Jet2 Holidays
04.2023 - 12.2024

Bachelor of Science - Airline & Airport Management

Sheffield Hallam University
09.2022 - 05.2025

Store Assistant

Tesco Supermarket (Seasonal Contract)
11.2020 - 03.2021

Head Waitress

Turtle Bay Restaurant
02.2020 - 12.2022

A-Levels - Aviation Operations

Sheffield City College
08.2019 - 05.2022

Customer Service Representative

American Airlines (Part Time)
08.2016 - 09.2018

Customer Service Manager

Caicos Express Airways
02.2015 - 08.2019

Door Sales Representative

Digicel Play
07.2014 - 01.2015

GCSEs - Secondary School

Clement Howell High School
09.2009 - 05.2014

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