CHRISTMAS E RESIDENT
Cambridge,United Kingdom
Summary
Energetic and enthusiastic IT Analyst with 6 years of experience in fast-paced environments. Possessing excellent, and abilities to manage guest expectations and maximize satisfaction. Skilled at staying on top of all task needs and delivering fast, friendly, and knowledgeable service. Motivated and hardworking IT Support Analyst seeking a challenging new role in a fast-paced environment. Ready to bring skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean, and supplies stocked. Good relationship-building and time-management abilities.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work history
Kitchen Porter
Select Recruitment Specialists Limited, Murray Edwards College
Cambridge
2023.10 - Current
- Basic food preparation
- Washing up, cleaning, and clearing all kitchen areas
- Unloading and putting away deliveries
- Emptying Bins, sweeping and mopping floors
- Ensuring all equipment is clean and put away correctly
- Deep cleaning fridges and storerooms to maintain sanitary and kitchen safety standards.
IT Analyst (Manager of IT Support Center
Chevron Limited
2022.12 - 2023.10
- Analyze and resolve complex technical issues, and identify opportunities for improvement
- Use Chevron's IT Service Management App to address staff issues, ensuring IT governance
- Deliver 1st-line support, troubleshooting in-house IT problems (laptops, PCs, printers)
- Escalate unresolved issues to core support teams, following incident management procedures
- Log IT service faults in ITSM, prioritizing business continuity at Chevron NMA operations
- Administer Chevron's IT platform apps, emphasizing Microsoft Endpoint Manager Admin (Azure) and virtualization
- Achievements:
- Reduced IT downtime by 20%, saving valuable time and enhancing productivity
- Developed IT security, reducing the number of cybersecurity incidents by 25%
- Enhanced system efficiency, leading to a 25% reduction in response time for user inquiries.
Service Desk Analyst
Chevron Limited
2017.12 - 2022.11
- Ensured seamless tech operations, resolved complex issues, and optimized tech resources
- Responded promptly to inquiries, and followed incident management best practices
- Supported servers, and implemented network security measures
- Administered Microsoft Endpoint Manager, and ensured efficient IT management
- Achievements:
- Implemented efficiency measures, resulting in a 15% reduction in IT operational costs
- Identified IT solutions that boosted productivity, contributing to a 10% increase in revenue.
Customer Care Officer
Multipurpose Oil Services & Supplies Limited
2015.08 - 2017.04
- Attended both internal and external phone calls.
- Engaged new customers on the company’s products and services.
- Recorded customer inquiries, purchases, service requests, and Complaints to identify trends.
- Addressed and resolved customers’ complaints.
- Sustained continuous improvement by implementing customer interface management systems through email marketing, live chat services, and social media.
- Supervised staff and monitored performance to drive productivity.
- Performed the role of Backup Administrator for the company’s data.
Installation of CCTV Johnson Technology Limited
2010.01 - 2014.01
Installation of Data, Voice, and UPS
- Network design
- Installation of CCTV & IP CCTV Camera.
- Hardware and software repair (Desktop & Laptop)
- Network Maintenance and troubleshooting.
Education
Diploma - Accountancy
Lagos State Polytechnic
Lagos, Nigeria 2012.02 - 2014.08
Diploma - Computer/Networking Enterprise Cloud
Railway Technical Institute
Skills
- Troubleshooting Technical Proficiency Security System Administration Cloud
- Computing Database Management Documentation Network Security Incident Management
- Project Management Cybersecurity Infrastructure Management Teamwork Attention to Details Customer Service Communication Skills Leadership Problem-Solving Conflict Resolution Microsoft Office Microsoft Project Asana Jira Nagios Microsoft Teams Wireshark SolarWinds Monitoring Microsoft Azure
Accomplishments
- Experienced IT Analyst with over 6 years of progressive experience
- Adept at analyzing and resolving complex technicalissues, optimizing IT operations, and ensuring seamless technology infrastructure
- Known for utilizing advanced ITservice management practices and a proactive approach to maintain IT governance and enhance user experience
- Proficient in delivering 1st-line support, troubleshooting in-house IT problems, and collaborating with core supportteams to resolve escalated issues
- Committed to upholding the highest standards of incident management and ensuringbusiness continuity
- Cyber Security Endpoint Defense
- Secure Internet Gateway and Ransomware Protection
- Command and Control Callback Blocking
- Threat Intelligence
- Customer Service Agent Training Feb 22, 2020 (Task System Limited)
- Microsoft Azure
- Active Directory
- SolarWinds Monitoring
- For displaying the high-performance behavior of Cyber Safe (Award Presented by Chevron for All IT support.)
- Certifications
- Chevron
- Business Conduct and Ethics Code
- Conflicts of Interest
- Data Privacy
- IRM Awareness
- Privileged User
- Privileged User on Email
- Privileged User
- Email Security
- Protecting Against Ransomware
- RSI Management System-Office Ergonomics Training
- RSI Management System-Self-Assessment
- RSI Risk Assessment and Ergonomic Training
- URL Training
- Resolving and Closing an Incident Request
- Service Request Management-Process Overview
- Configuring Incident, Change, and Release Management Templates
- Creating an Incident Request
- Incident Management Process Overview
- Certificate of Appreciation In recognition of your valued contributions at the Employee Week 2018 activities (Committee Member)
Timeline
Kitchen Porter
Select Recruitment Specialists Limited, Murray Edwards College
2023.10 - Current
IT Analyst (Manager of IT Support Center
Chevron Limited
2022.12 - 2023.10
Service Desk Analyst
Chevron Limited
2017.12 - 2022.11
Customer Care Officer
Multipurpose Oil Services & Supplies Limited
2015.08 - 2017.04
Diploma - Accountancy
Lagos State Polytechnic
2012.02 - 2014.08
Installation of CCTV Johnson Technology Limited
2010.01 - 2014.01
Diploma - Computer/Networking Enterprise Cloud
Railway Technical Institute