CHRISTINE WOOD
EDINBURGH,United Kingdom
Summary
Dedicated professional with expertise in customer service and facilities management, known for responsive communication and efficient decision-making. Demonstrates strong skills in multitask coordination, empathy, and understanding, ensuring effective void and housing security management. Committed to enhancing operational efficiency while maintaining high standards of service quality.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
43
43
years of professional experience
1
1
year of post-secondary education
Work history
RETIREMENT HOUSING MANAGER
BIELD HOUSING & CARE
Edinburgh
06.2016 - Current
- Assessed prospective tenants' applications, guaranteed fair selection process.
- Ensure all records and policies are kept up to date
- Coordinated with contractors, achieved timely completion of repairs.
- Streamlined operations with development of efficient housing policies.
- Liaise with tenants and families daily to address any issues, to enable a smooth quick resolution to problems
- Awareness of of company policies and procedures , ensuring any mandatory training is completed and up to date
- Daily Risk Assessments of all communal areas , completing week, daily and monthly property checks, Weekly Fire Alarm Test
- Prioritising my workload as I must be able to respond to any emergency situations immediately
- Developed strong tenant relationships to foster cooperative living environment.
- Assist new and existing tenants to live an independent life , signposting to appropriate agencies
Post office counter clerk
POST OFFICE COUNTERS LTD
EDINBURGH
09.1982 - 05.2006
- Delivered exceptional service whilst handling money transactions accurately and efficiently.
- Conducted inventory checks to ensure stock levels were maintained.
- Maintained cleanliness in the post office area, creating a welcoming environment for customers.
- Fulfilled administrative duties like record-keeping for organised operations within the office.
- Utilised strong communication skills in responding to customer queries about postal services effectively.
- Ensured customer satisfaction by providing excellent service at the counter.
- Sold post office products and services contributing to revenue increase.
- Balanced cash drawer daily as part of accountability measures within the workplace.
- Managed customer complaints, resulting in improved relations.
- Converted and sold foreign currency in line with company policy.
- Completed passport applications, handling application form processing and taking passport photographs.
- Weighed letters and parcels, computed mailing costs based on weight, type and destination and affixed correct postage.
Education
SVQ Level 2 - HEALTH & SOCIAL CARE
BROUGHTON HIGH SCHOOL
Edinburgh 05.2017 - 06.2018
Skills
- Responsive communication
- Multitask coordination
- Empathy and understanding
- Customer Service
- Efficient decision-making
- Void management
- Facilities management
- Housing security management
Affiliations
- DOG, FAMILY AND FRIENDS ( IN THAT ORDER ! :) )
References
References available upon request.
Timeline
SVQ Level 2 - HEALTH & SOCIAL CARE
BROUGHTON HIGH SCHOOL
05.2017 - 06.2018
RETIREMENT HOUSING MANAGER
BIELD HOUSING & CARE
06.2016 - Current
Post office counter clerk
POST OFFICE COUNTERS LTD
09.1982 - 05.2006