Christine Westbury

Customer Service Agent:

• Resolved escalated customer service issues, problem solving to
  provide the best outcome for the customer, keeping in mind the
  Businesses and commercial interest.
• Participated in weekly team meetings, boosting team synergy and cooperation.
• Prioritised tasks effectively, managed workload efficiently using internal systems.

Communication Team:

• Carried out day-to-day duties accurately and efficiently for the UK region.
• Successfully delivered on tasks within tight deadlines.
• Accountable for maintaining high-quality, flexible, and
  responsive service delivery standards during service disruptions.
• Ensured smooth transaction processes to enhance customer experience.

Delay Order Management Team:

• At present I handle difficult situations calmly, delivering positive outcomes under pressure to ensure the SLAs for client orders are fulfilled.
• Maintaining a high standards of professionalism whilst dealing with complex situations relating to safety concerns or other unforeseen issues.
• Managing customer queries for better understanding of products and services by phone or email.
• Meet defined SLAs to maintain high level of service, quality and performance.
• Prepare detailed engineering reports to facilitate decision making.
• Ensure compliance with OFCOM regulations to facilitate the proper and compliant installation of fibre by Openreach.

• Prioritised tasks optimally, ensuring timely completion of all shipments departing the UK.
• Designed optimised routes for drivers travelling across the UK ensuring efficient operations and timely deliveries.
• Resolved escalated customer service issues, problem solving to
  provide the best outcome for the customer, keeping in mind the
  Businesses and commercial interest.
• Managed stress situations adeptly during peak travel seasons maintaining high level performance under pressure.
• Handled administrative tasks efficiently to support day-to-day operations.
• I built and establish a courteous relationship with clients
  internal & external to facilitate and improve customer loyalty &
  satisfaction.

• Handled disruption cases such as denied boarding situations or flight cancellations calmly.
• Managed ticket counter operations diligently for streamlined processes.
• Coordinated with flight crew to ensure seamless provision of in-flight services.
• Conducted quality control checks with meticulous attention to detail.