christine thompson
harrow
Summary
Successful sales assistant with 7 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction.
Specialises in quality, speed and performance improvements Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Customer Service Advisor
abbey limited
harrow
06.2022 - 05.2023
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered detailed advice on product and service benefits.
- Adhered strictly to policies and procedures for continued company compliance.
- Offered prompt solutions to maintain customer satisfaction.
Customer Retail Assistant
Claire's Accessories
Watford, Hertfordshire
06.2021 - 01.2022
- Updated product labelling and pricing to reflect discounts and offers.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Activity Coordinator
meresworth
Rickmansworth, Hertfordshire
01.2019 - 11.2020
- Tailored activities to meet needs of elderly service users and increase accessibility.
- Implemented attendance monitoring processes, including follow-ups on session absences.
- Directed staff and volunteers to ensure activity programme was executed successfully.
- Ensured necessary equipment, areas and resources were consistently available and in good condition for activities.
Kitchen Staff Member
Kfc
Harrow
01.2018 - 12.2018
- Labelled and stored fresh food deliveries immediately to avoid spoilage.
- Maintained utensils, knives and kitchen equipment.
- Performed mise en place procedures such as slicing, par cooking and portioning.
- Performed stringent cleaning and disinfecting processes.
- Rotated stock in temperature-controlled storage areas for safe food service.
Education
Diploma of Higher Education - science
West Herts College
Watford 09.2018 - 03.2021
GCSEs -
Rooks Heath College
04.2001 -
Skills
- Dispute resolution
- Lead management
- Staff training and mentorship
- Customer retention
- Sales forecasting
- Customer experience
- Customer care
- Excel proficiency
Languages
English
Fluent
Tamil
Fluent
Telugu
Upper intermediate
Timeline
Customer Service Advisor
abbey limited
06.2022 - 05.2023
Customer Retail Assistant
Claire's Accessories
06.2021 - 01.2022
Activity Coordinator
meresworth
01.2019 - 11.2020
Diploma of Higher Education - science
West Herts College
09.2018 - 03.2021
Kitchen Staff Member
Kfc
01.2018 - 12.2018
GCSEs -
Rooks Heath College
04.2001 -
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