Christine Tearney
PORTSMOUTH,United Kingdom
Summary
Experienced in health and social care sector with focus on supervising and supporting field care teams. Capable of ensuring high-quality care delivery through strong organisational skills and thorough understanding of compliance and best practices. Committed to enhancing well-being of service users by fostering collaborative and compassionate care environment.
Overview
37
37
years of professional experience
9935
9935
years of post-secondary education
Work history
Field Care Supervisor
Apex Prime Care
Southampton, Hampshire
06.2021 - 08.2025
- Managed case notes, ensuring accurate record-keeping practices.
- Completed prompt incident reports following any accidents or incidents at work.
- Conducted performance reviews for staff improvement.
- Maintained professional knowledge through regular training sessions.
- Fostered a supportive work environment, enhancing team morale.
- Ensured quality standards by adhering to company policies and procedures.
- Collaborated closely with healthcare professionals for comprehensive patient care.
- Complied with all regulatory standards, maintaining high-quality care provision.
- Provided necessary guidance to staff during challenging situations.
- Promoted dignity and respect whilst providing personal care services.
- Coordinated daily operations for smooth running of care services.
- Mitigated risks through thorough assessment of clients' homes.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Monitored service user progress, escalating concerns for swift resolution.
- Maintained confidential case documentation in line with data protection regulations.
- Promoted independence and positive wellbeing when working with vulnerable adults and children.
- Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
- Provided mental health support to service users, as well as signposting community resources and local charities.
Head Receptionist
Farnfields Solicitors
Gillingham, Dorset
07.2011 - 06.2021
- Handled sensitive information confidentially whilst maintaining excellent record keeping practices.
- Demonstrated proficient use of various software programs for bookings and reservations, increasing operational efficiency..
- Maintained a professional, welcoming environment for visitors through effective communication and coordination.
- Maintained cleanliness in public areas around reception desk ensuring a pleasant atmosphere for clients upon arrival.
- Managed telephone switchboard efficiently, directing calls to appropriate personnel promptly.
- Trained new hires on company policies, improving team cohesion and understanding of job roles.
- Liaised between different departments to ensure seamless guest services and communications.
- Assured guest comfort by swiftly resolving complaints or issues during their visit.
- Contributed to team efforts by providing back-up support as needed, fostering a collaborative work environment.
- Supervised other reception staff to ensure high standards of service delivery were consistently met.
- Handled cash transactions accurately when required, reinforcing trust in financial dealings at the front desk.
- Developed rapport with regular clients to foster loyalty and repeat business.
- Provided exceptional customer service by promptly addressing guests' needs and requests.
- Trained receptionists in [Software] use, reducing check-in times by [Number]%.
- Enabled efficient operations by constantly monitoring front office supplies and promptly ordering low-stock items.
Shop Assistant
NAAFI
Andover, Hampshire
07.2000 - 08.2003
- Promoted sales and special promotions to increase store revenue.
- Conducted price checks at request of customers for clear communication on cost.
- Collaborated effectively with team members during busy periods.
- Handled queries regarding products, providing detailed information as necessary.
- Built rapport with frequent shoppers to foster loyal customer base.
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Communicated effectively with suppliers on delivery schedules, ensuring timely replenishments.
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Administrative Officer
Civil Service
Antrim, Down
04.1993 - 05.1994
- Ensured smooth business travel arrangements for senior management.
- Coordinated company events that strengthened employee morale and engagement.
- Updated company database regularly to maintain accurate records.
- Managed correspondence, reduced response time by ensuring timely replies.
- Streamlined administrative processes to improve office efficiency.
- Maintained confidentiality of documents, ensured secure handling of sensitive information.
Administrative Officer
Civil Service
Andover, Hampshire
09.1990 - 02.1993
- Resolved discrepancies in records promptly; ensured accuracy at all times.
- Ensured confidentiality of data with stringent security measures.
- Conducted audits regularly for accurate record keeping.
- Managed record disposal in line with legal requirements for compliance assurance.
- Handled sensitive documents cautiously; protected organisation from potential liabilities.
- Liaised with department heads to understand specific record needs, ensuring tailored service provision.
Administrative Officer
Civil Service
Portsmouth, Hampshire
05.1988 - 05.1990
- Increased efficiency by managing court documents and case files.
- Facilitated communication amongst legal parties, promoting better understanding of cases at hand.
- Handled sensitive information with utmost discretion; upheld integrity of judicial process.
- Expedited case processing through effective document management.
- Enhanced quality of court records; ensured meticulous documentation for future reference.
- Managed correspondence, enhancing communication between parties.
- Maintained confidentiality of sensitive information, upholding professional standards.
Education
Diploma of Higher Education - Business Studies (Secretarial)
Southdown College
Portsmouth 09.1986 - 07.1987
GCSEs - Psychology
Southdown College
Portsmouth 09.1988 - 06.1989
GCSEs - English Language
Crookhorn Comprehensive
PortsmouthGCSEs - English Literature
Crookhorn Comprehensive
PortsmouthGCSEs - Mathematics
Crookhorn Comprehensive
PortsmouthGCSEs - Physics
Crookhorn Comprehensive
PortsmouthGCSEs - Social Studies
Crookhorn Comprehensive
PortsmouthSkills
I have also completed a number of Course and Care Certificates during my last employment These enabled me to carry out Care Assessments and give support to vulnerable adults, to enable them to live in the community independently
Timeline
Field Care Supervisor
Apex Prime Care
06.2021 - 08.2025
Head Receptionist
Farnfields Solicitors
07.2011 - 06.2021
Shop Assistant
NAAFI
07.2000 - 08.2003
Administrative Officer
Civil Service
04.1993 - 05.1994
Administrative Officer
Civil Service
09.1990 - 02.1993
GCSEs - Psychology
Southdown College
09.1988 - 06.1989
Administrative Officer
Civil Service
05.1988 - 05.1990
Diploma of Higher Education - Business Studies (Secretarial)
Southdown College
09.1986 - 07.1987
GCSEs - English Language
Crookhorn Comprehensive
GCSEs - English Literature
Crookhorn Comprehensive
GCSEs - Mathematics
Crookhorn Comprehensive
GCSEs - Physics
Crookhorn Comprehensive
GCSEs - Social Studies
Crookhorn Comprehensive
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