CHRISTINE SHAW
Sedgefield,United Kingdom
Summary
Customer-focused professional with extensive experience managing complex client cases in high-pressure environments. Expertise in building trusted relationships and resolving issues efficiently under tight deadlines. Proven ability to collaborate across teams to deliver exceptional service and exceed customer expectations.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Legal Services Deputy
Gateshead Health
Gateshead
11.2022 - 08.2025
- Served as primary contact for clients, managing sensitive cases from engagement to resolution.
- Cultivated strong relationships with clients and legal teams to facilitate smooth case progression.
- Coordinated multiple stakeholders to meet deadlines and resolve issues efficiently.
- Provided clear explanations of complex processes to keep clients informed and reassured.
- Adapted to urgent developments while managing competing priorities without compromising service standards.
- Managed personnel performance evaluations which improved overall productivity levels.
Inquest Coordinator
South Tyneside and Sunderland NHS Foundation Trust
Sunderland
05.2021 - 11.2022
- Led management of inquest and legal claims functions, ensuring compliance with coronial and litigation processes.
- Oversaw statutory Duty of Candour, coaching clinical teams in delivering effective communication to patients and families.
- Provided operational leadership for Legal Services team, focusing on line management and professional development.
- Acted as primary liaison with external stakeholders including NHS Resolution and regulatory bodies.
- Received Chief Executive's Commendation for support provided to junior doctors during legal proceedings.
- Contributed to policy writing and governance reporting, presenting insights to executive committees.
- Maintained oversight of legal deadlines and upheld high standards of record-keeping.
- Represented Trust values in all interactions with stakeholders.
- Negotiated contracts with suppliers, securing favourable terms.
Resourcing Advisor
County Durham and Darlington NHS Foundation Trust
Bishop Auckland
01.2020 - 05.2021
- Redesigned and digitised complaints management system, establishing central database that reduced issue resolution time.
- Led emergency recruitment campaigns during COVID–19 pandemic, onboarding retired staff for critical services.
- Introduced staff rotation programmes to enhance cross-team collaboration and understanding of departmental processes.
- Adapted rapidly to new software and IT systems, demonstrating advanced skills in Microsoft Office Suite.
Operations Coordinator
East Suffolk and North Essex NHS Foundation Trust
Colchester
11.2016 - 10.2019
- Coordinated daily staffing and rota changes to optimise patient flow in clinical departments.
- Collaborated with senior clinicians and service managers to ensure seamless care delivery.
- Addressed real-time issues during high-pressure situations, including emergency staffing shortages.
- Produced data reports and analyses to enhance performance monitoring and inform decision-making.
Education
LLB - Law
University of Essex Students' Union
Colchester 09.2013 - 07.2016
Skills
- Project management and organization
- Client-focused strategies
- Technical expertise
- Communication proficiency
- Service-Oriented mindset
- Ethical judgment
Accomplishments
- Chief Executive's Commendation, Recognised with a Chief Executive's Commendation at Sunderland NHS Trust for exceptional support provided to junior doctors during complex inquest proceedings.
Interests
- Personal Development, Committed to lifelong learning, including ongoing courses in photography, digital tools, and leadership skills.
- Community & Events, Enjoy participating in local makers markets, arts festivals, and supporting small creative businesses through volunteering and photography.
- Outdoor Activities, Love spending time in nature through hiking and exploring new places, which inspires my creative work.
Timeline
Legal Services Deputy
Gateshead Health
11.2022 - 08.2025
Inquest Coordinator
South Tyneside and Sunderland NHS Foundation Trust
05.2021 - 11.2022
Resourcing Advisor
County Durham and Darlington NHS Foundation Trust
01.2020 - 05.2021
Operations Coordinator
East Suffolk and North Essex NHS Foundation Trust
11.2016 - 10.2019
LLB - Law
University of Essex Students' Union
09.2013 - 07.2016
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