Christine McIntyre
Marlow
Summary
Highly skilled administrator, with focus on delivering excellent service in fast-paced environments. Can streamline processes, manage challenging tasks and ensure smooth operations with exceptional multitasking skills and attention to detail. I possess strong problem-solving and organisational skills to enhance workplace productivity and efficiency.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
Work history
Registry Administrator
Bucks New University
01.2019 - 05.2021
- Plan and organise tasks and meetings to provide consistent administrative support.
- Support student engagement with teaching and assessment in accordance with planned schedules and deadlines.
- Inputting student-related and assessment data accurately.
- Providing a professional and consistent service to students, academics, internal and external stakeholders.
- Providing guidance and training on processes, procedures and systems.
- Maintaining effective communication with the students and demonstrating a high standard of customer service.
- Having a sound understanding of regulations related to student administration, curriculum structures and assessments.
- Attending subject meetings and taking minutes.
Trainee Counsellor
Sexual Assault and Abuse Support Services
09.2019 - 07.2020
- Established trusting relationships with clients, promoting open communication and by conducting one-to-one counselling sessions.
- Applied person-centred, cognitive-behavioural and mindfulness approaches, adapting techniques to individual preferences.
- Ensured ethical practices at all times adhering to counselling standards.
- Managed confidential client records, ensuring privacy and security.
Disability Services Administrator
The University of Reading
06.2018 - 12.2018
- Organise and arrange student meetings and screenings with Disability Advisors.
- Allocate students Specialist and Social Mentors support.
- Collate data on admin functions within the team to enhance and develop team performance.
- Advise and information students on a range of services available them.
- Raise purchase orders through Agresso and maintain financial records.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
Academic Services Administrator
The University of Gloucestershire
09.2016 - 05.2018
- Support Undergraduate and Postgraduate programme administrative support.
- Assist the Head of School with research activities and organising research events.
- Coordinate and minute a variety of School meetings including Subject Group and Research Committee meetings.
- Sending module assessments to the relevant External Examiners for moderation.
- Accurately inputting module assessment marks within specified deadlines before ratification by the Board of Examiners.
- Coordinating travel arrangements for student field trips.
- Raise purchase orders through Agresso and maintain financial records.
Senior Administrator / PA
The University of Lincoln
03.2011 - 03.2016
- Supervised the day-to-day work and provision of support to a team of programme administrators.
- Managed complex scheduling and diary management for the Head of Lincoln Business School and Deputy Heads of School.
- Led team meetings and ensured clear communication amongst staff members.
- Arranged and took minutes at a variety of School meetings including the Executive School meetings, Quality Committee meetings, Student Complaints and Academic Offences meetings.
- Facilitated the Attendance Monitoring system and adhering to Home Office guidelines
- Developed and sustained collaborative and effective working relationships with internal and external staff.
Administrative Officer
Job Centre Plus
11.2009 - 11.2010
- Manage customer accounts by assisting with job searches and ensuring customers had taken the appropriate steps to look for work.
- Process the release of payment to customers.
- Advised customers on benefits.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided excellent customer service for improved customer satisfaction.
Sales Advisor
M&Co.
04.2009 - 10.2009
- Suggested suitable products to customers for enhanced shopping experience.
- Implemented promotional strategies for increased product visibility.
- Monitored and refreshed displays to attract customers.
- Participated in team meetings contributing valuable ideas for sales improvement.
- Ensured store appearance always met company standards and complied with Health and Safety.
- Resolved customer complaints swiftly, maintaining company reputation.
Mortgage Administrator
The Ideal Mortgage Solutions Company
05.2007 - 03.2009
- Coordinated meetings and appointments for a more organised workflow.
- Streamlined application process of mortgage and insurance applications to improve client experience.
- Streamlined communication channels between lenders, solicitors and estate agents for smoother transactions.
- Addressed customer queries promptly, improving customer service delivery.
Education
Level 4 Diploma - Therapeutic Counselling
CPCAB
09.2018 - 06.2020
CPCAB Level 3 - Counselling Studies
CPCAB
01.2018 - 06.2018
CPCAB Level 2 - Counselling Skills
CPCAB
09.2017 - 01.2018
Level 3 Certificate - Mortgage Advice and Practice
Institute of Financial Service (ifs)
09.2007 - 06.2008
HND - Beauty Therapy
Coatbridge College
09.2005 - 06.2007
Advanced Higher - Music
Lanark Grammar School
09.2002 - 06.2003
Higher - Music
Lanark Grammar School
09.2001 - 06.2002
Higher - History
Lanark Grammar School
09.2001 - 06.2002
Intermediate 2A - English
Lanark Grammar School
09.2001 - 06.2002
Standard Grades - including English and Maths
Lanark Grammar School
09.2000 - 06.2001
Skills
- Decisiveness under pressure
- Influential networking
- Communication proficiency
- Process implementation and improvement
- Integrity and confidentiality
- Time efficiency
Timeline
Trainee Counsellor
Sexual Assault and Abuse Support Services
09.2019 - 07.2020
Registry Administrator
Bucks New University
01.2019 - 05.2021
Level 4 Diploma - Therapeutic Counselling
CPCAB
09.2018 - 06.2020
Disability Services Administrator
The University of Reading
06.2018 - 12.2018
CPCAB Level 3 - Counselling Studies
CPCAB
01.2018 - 06.2018
CPCAB Level 2 - Counselling Skills
CPCAB
09.2017 - 01.2018
Academic Services Administrator
The University of Gloucestershire
09.2016 - 05.2018
Senior Administrator / PA
The University of Lincoln
03.2011 - 03.2016
Administrative Officer
Job Centre Plus
11.2009 - 11.2010
Sales Advisor
M&Co.
04.2009 - 10.2009
Level 3 Certificate - Mortgage Advice and Practice
Institute of Financial Service (ifs)
09.2007 - 06.2008
Mortgage Administrator
The Ideal Mortgage Solutions Company
05.2007 - 03.2009
HND - Beauty Therapy
Coatbridge College
09.2005 - 06.2007
Advanced Higher - Music
Lanark Grammar School
09.2002 - 06.2003
Higher - Music
Lanark Grammar School
09.2001 - 06.2002
Higher - History
Lanark Grammar School
09.2001 - 06.2002
Intermediate 2A - English
Lanark Grammar School
09.2001 - 06.2002
Standard Grades - including English and Maths
Lanark Grammar School
09.2000 - 06.2001
Similar Profiles
Khawaja Salman IshtiaqKhawaja Salman Ishtiaq
Associate lecturer at Leeds Trinity UniversityAssociate lecturer at Leeds Trinity University
Sydni AdamsSydni Adams
Chemistry Lab Assistant at Bucks County Community CollegeChemistry Lab Assistant at Bucks County Community College
Amanda MitchkoAmanda Mitchko
Community and Client Services Specialist at Homewatch Caregivers of Lower Bucks CountyCommunity and Client Services Specialist at Homewatch Caregivers of Lower Bucks County
Destiny GillilandDestiny Gilliland
Cath Lab RN at Duncan Regional HealthCath Lab RN at Duncan Regional Health
Cooper HornbuckleCooper Hornbuckle
Trade School at Candian Valley Technology CenterTrade School at Candian Valley Technology Center