Christine Lee
Eastbourne,East Sussex
Summary
Experienced Cluster Manager with over 10 years' retail leadership experience across fashion and large-format grocery retail. Currently responsible for the performance, training, and operational standards of five high-street stores, alongside hands-on store management responsibilities. Proven ability to lead, develop, and train managers, deliver commercial performance, and maintain high compliance standards across multiple locations. Highly regarded for people development, operational control, and coaching capability.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Cluster manager / Store Manager
Claires
Eastbourne, East Sussex
2023.08 - Current
- Cluster Manager responsibility for five stores, supporting the District Manager with commercial performance, staffing, and operational standards across the region.
- Accountable for driving KPI performance, sales focus, and compliance across multiple locations.
- Act as Store Manager Trainer, onboarding and developing new Store Managers to company standards, providing coaching, mentoring, and performance feedback.
- Appointed District Piercing Trainer, responsible for training, sign-off, and compliance of piercing procedures in line with company and legal requirements.
- Manage the day-to-day operation of the Eastbourne store, maintaining strong visual, service, and commercial standards.
- Support recruitment, rota planning, payroll accuracy, and absence management across cluster stores as required.
- Lead teams of up to 10 colleagues per site, building engagement, capability, and retention.
- Ensure full compliance with health & safety, piercing governance, and company policies, supporting audit readiness across the district.
- Provide hands-on support during peak trading periods, new starters, and performance recovery situations.
Site supervisor Lewes Police HQ
Tenon Fm
Lewes, East Sussex
2022.10 - 2023.08
- Managed site resources, maximising utility and reducing waste.
- Achieved high sanitation standards with meticulous attention to detail.
- Followed industry best practices for maintaining optimal cleanliness and hygiene.
- Worked closely with on site facilities team to ensure all audits and issues were completed in a timely manner.
- Assessed performance of cleaners regularly, provided constructive feedback for improvement.
- Fostered a positive work culture amongst team, boosted morale and motivation.
- Managed on site calls as well as general day to day duties.
Dual site store manager
Claire's Accessories
East Sussex, East Sussex
2019.11 - 2022.09
- Promoted a high standard of visual merchandising to increase aesthetic appeal of stores' interiors.
- Managed staff rotas effectively to ensure optimal staffing levels at all times.
- Conducted routine audits of stock to maintain accurate inventory records.
- Maintained an effective system of cash handling procedures thus securing company assets.
- Actively participated in regional managers' meetings sharing best practices for dual site management.
- Implemented loss prevention measures to minimise inventory shrinkage across both sites.
Services Manager
Tesco
Eastbourne
2018.10 - 2019.09
- Managed the Customer Service Desk and Cash Office within a large-format store.
- Delivered service KPIs while maintaining strong cash accuracy and colleague capability.
- Ensured a consistently high standard of customer experience.
Administration Manager
Tesco
Rainham
2017.02 - 2018.10
- Led HR administration including right-to-work checks and staff records.
- Responsible for weekly wage sign-off and payroll accuracy.
- Supported and oversaw quarterly legal and compliance audits.
Services Manager
Tesco
Rainham
2014.01 - 2017.02
- Managed service departments including security and cash office operations.
- Led and developed teams of 45+ colleagues, driving engagement and performance.
F&F Manager
Tesco
Eastbourne
2013.07 - 2014.01
- Supported the opening of a new store and launch of the F&F clothing range.
- Delivered KPI and sales reporting to senior and regional management.
- Supervised project timelines for timely completion.
Education
A-Levels - English, Law, Advanced Business
Holmesdale Technology College
Snodland KentGCSEs - English, Maths, Science, Business
Holmesdale Technology College
Snodland KentSkills
- Cluster & Multi-Site Management
- Manager Training & Development
- Commercial Performance & KPIs
- Recruitment
- Payroll & Workforce Planning
- Compliance
- Audits & Health & Safety
- Piercing Training & Governance
- Customer Experience & Sales Driving
- Microsoft Office
- HR & CRM platforms
- Level 2 Counselling Skills
Custom Section
- Clothing Manager, Tesco, Gillingham & Ashford
- Clothing Assistant, Tesco, Larkfield
Personal Information
Title: Cluster Manager | Retail Operations, Training & Compliance
References
Available upon request
Certification
Level 2 Counselling Skills
Gold Food Safety
Affiliations
- Registered Farmer - Small Live stock ie Goats, ducks, geese and Alpacas.
Timeline
Cluster manager / Store Manager
Claires
2023.08 - Current
Site supervisor Lewes Police HQ
Tenon Fm
2022.10 - 2023.08
Dual site store manager
Claire's Accessories
2019.11 - 2022.09
Services Manager
Tesco
2018.10 - 2019.09
Administration Manager
Tesco
2017.02 - 2018.10
Services Manager
Tesco
2014.01 - 2017.02
F&F Manager
Tesco
2013.07 - 2014.01
A-Levels - English, Law, Advanced Business
Holmesdale Technology College
GCSEs - English, Maths, Science, Business
Holmesdale Technology College