A highly skilled professional with extensive expertise in customer service and organisational management, demonstrating proficiency in customer relationship management systems and advanced telephony handling. Adept at multitasking and effective delegating, ensuring efficient operations while maintaining confidentiality and compliance with privacy regulations. Committed to ethical conduct and safety consciousness, with a proven track record in training and development, staff supervision, and crisis handling. Possesses excellent interpersonal effectiveness, empathy, and patience, contributing to successful complaint handling and constructive criticism. Career goals include further enhancing people management skills to drive organisational success.