Christine Howells
Newport,Gwent
Summary
A highly skilled professional with extensive expertise in customer service and organisational management, demonstrating proficiency in customer relationship management systems and advanced telephony handling. Adept at multitasking and effective delegating, ensuring efficient operations while maintaining confidentiality and compliance with privacy regulations. Committed to ethical conduct and safety consciousness, with a proven track record in training and development, staff supervision, and crisis handling. Possesses excellent interpersonal effectiveness, empathy, and patience, contributing to successful complaint handling and constructive criticism. Career goals include further enhancing people management skills to drive organisational success.
Overview
22
22
years of professional experience
Work history
Manager
Afrin Kebab LTD
Newport, Gwent
02.2004 - Current
- Customer Service
- Multi Tasking
- Verbal & Written Communication Skills
- Cash Handling
- Delegation
- Decision Making
- Conflict Resolution
- Communicated effectively with team members to resolve daily issues.
- Menu & Website design
- Cultural Sensitivity
- Telephone Etiquette
- Team Work
Skills
- Product knowledge and integration
- Interpersonal effectiveness
- Effective delegating
- Constructive criticism
- Customer relationship management systems
- Advanced telephony handling
- Basic it knowledge
- Multitasking aptitude
- Bookkeeping basics
- Telephony mastery
- Customer relations
- Privacy regulation compliance
- Training and Development
- Complaint handling
- Staff supervision
- Business correspondence
- Computer literate
- Empathy and patience
- Organisation management
- Excellent organisation
- Financial record-keeping
- Confidentiality maintenance
- Crisis handling
- Effective listening
- People Management
- Professional telephone manner
- Multi-line telephone systems
- Time efficiency
- Safety consciousness
- Ethical conduct
- Customer Service
- Attention to Detail
Affiliations
- Reading
- Driving
- Socialising
- Cooking
Timeline
Manager
Afrin Kebab LTD
02.2004 - Current