Christine Hlazo-Kheswa
London
Summary
Dedicate individual who is open minded when it comes to new challenges. I offer excellent workload planning, administrative support and customer service to enable the smooth running of a busy office. I am an oriented and focused individual who has extensive knowledge of administrative procedures, systems and processes. I am not afraid to jump in and assist wherever I am needed, and will do everything I can to deliver results that will contribute to the overall mission and success of a business. I possess a practical approach to problem solving which always results in a win/win resolution for all parties. I have the self- assurance that enables goals to be achieved, and am constantly looking for new ideas that will meet the needs of customers as well as the business. I am currently on the journey to find a new opportunity where I have the potential to progress in a challenging position.
Overview
10
10
years of professional experience
Work history
HELPDESK OPERATIVE
Citibank
London
10.2019 - Current
- Handling customer enquiries, over the phone, via email and in person
- Ensuring all enquiries are fulfilled in a timely fashion
- Responding to billing, shipping dand packing requests in professional manner
- Utilising the internal database and systems including
- Sendsuite to log details of all actions taken
- Following data protection guidelines at all times and sharing best practice with peers
- Regular telephone calls with clients/ DHL regarding time frames, deadlines and updates
- Keeping all mail processing rooms well- organised for efficiency and safety purposes
- Understanding clients/tenants needs when dealing with confidential, urgent or time sensitive documents
- Archiving all paperwork relevant to any out-going or in-coming items- organised by date
- Ensuring a good relationship with client/tenants and understanding their needs as an individual
ACCOUNT SERVICE ADMINISTRATOR
Citibank
London
08.2018 - 10.2019
- Filing and retrieving documents, within an established filing system
- Processing relevant documents as needed
- Working on several online systems to process client requests
- Booking and receipt of courier items
- Sending requests to relevant branches
- Dealing with queries
- Deliver a high quality of service & ensure all targets are met
- Recording all incoming documents and passing on to the relevant department
- Processing of archive files using the onsite computer systems
- Any other duties as required by the Operations Manager or Client.
HOTEL MANAGER
Travelodge
London
09.2013 - 07.2016
- Ensure compliance with cash handling, accounts, licensing, company property, security and stock procedures in the hotel
- Hold regular meetings with the team in order to encourage open communication at all levels and ensure they know everything they need to know
- Develop and manage the team through regular feedback and reviews, agree action plans and timescales for follow-up
- Ensure the team consistently maintains company brand standards and expectations through utilisation of company policies and procedures
- Keeping customers happy by ensuring the team deliver and recognise the importance of great customer service in line with company best practice
- Recruit and induct the right people in line with company policy and provide ongoing development to help them reach their full potential
- Analyse the benchmark the performance of the hotel, share best practice, and drive ongoing improvement in all areas
- Ensure all legislation is adhered to within the hotel, including employment law, health and safety, food hygiene, COSHH.
- Assisted guests at check-in, providing information on various services within hotel.
- Managed team of four front desk agents and helped to resolve issues that arose during shifts.
- Provided exceptional service and assistance to guests upon check-in.
Education
BA HONS - EVENTS MANAGEMENT
University of West London
London2013
Skills
- Methodical planning
- Database administration
- Business administration
- Multitasking and prioritisation
- Personable and outgoing
- MS Office proficiency
- Customer service
- Punctual
- Customer-service orientated
- Customer and client relations
- Telephone skills
- Meticulous and organised
- Email management
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Timeline
HELPDESK OPERATIVE
Citibank
10.2019 - Current
ACCOUNT SERVICE ADMINISTRATOR
Citibank
08.2018 - 10.2019
HOTEL MANAGER
Travelodge
09.2013 - 07.2016
BA HONS - EVENTS MANAGEMENT
University of West London
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