Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Christine Giles

Eynesbury ,Cambridgeshire

Summary

Accomplished professional with a strong foundation in leadership excellence and personnel motivation, adept at operational supervision and informed decision making. Demonstrates expertise in compliance auditing, investigative research, and reporting. Skilled in conflict resolution and community engagement, with a focus on cultural awareness and anti-social behaviour management.

Driven professional with keen aptitude for leadership and problem-solving. Demonstrates strong communication and analytical skills, combined with proactive approach to project management. Committed to driving organisational success through strategic initiatives and collaborative teamwork.

Overview

22
22
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Homes and Communities Officer

Sage Homes
Orion House, London
01.2024 - Current
  • Managed housing and compliance within my jurisdiction, ensuring compliance from all parties involved.
  • Responded promptly and effectively to emergencies using established policies and procedures.
  • Facilitated smooth communications between departments for better coordination.
  • Wrote detailed reports, aiding in case documentation.
  • Improved team efficiency with regular training sessions.
  • Managed conflict resolution.
  • Executed assigned duties responsibly thus meeting departmental expectations consistently. Over 1350 cases resolves and five star Trustpilot reviews received.
  • Liaised closely with external agencies such as social services, police, Local Authority enforcement and housing departments, providing comprehensive support for individuals in need.
  • Maintained high standards of personal conduct, contributing to a positive work environment.
  • Performed thorough investigations into reported incidents, leading to accurate record-keeping.
  • Actively participated in community engagement initiatives fostering good relations between Sage Homes customers, agencies and local residents.

Housing officer

Places For People
Huntingdon, Cambridgeshire
12.2015 - 01.2024
  • Assessed suitability of applicants for social housing reducing instances of tenancy failures. As an ASB Officer I managed sensitive lets with the Local Authority.
  • Facilitated resident meetings, leading to better communication and understanding between tenants and management. I managed a block that was relocating 132 families due to fire risks.
  • Improved housing standards with regular property inspections and maintenance coordination.
  • Developed strong partnerships with social services organisations to assist vulnerable tenants effectively.
  • Conducted needs assessments to identify potential improvements in housing provisions. I worked as a support officer formulating care plans enabling them to live in their own homes.
  • Advised tenants on their rights and responsibilities fostering mutual respect between landlords and occupants.
  • Provided advice on welfare benefits facilitating increased financial stability for residents.
  • Handled eviction proceedings within legal guidelines; ensuring fair treatment of all parties involved. I have managed evictions to fruition but this was always the last resort.
  • Fostered positive relationships with local agencies for improved community engagement.
  • Improved tenant retention through proactive engagement strategies aimed at addressing concerns before they escalated into larger issues.
  • Ensured compliance with health and safety regulations across all properties, contributing to a safer living environment for tenants. I have completed and managed block inspection including FRA for Sage Homes. I have also managed monitoring and completing compliance checks. I managed
  • Managing gas compliance access with a 100% compliance rate.
  • Coordinated relocation plans for affected residents during renovation projects, minimising inconvenience.
  • Enhanced tenant satisfaction by providing timely and effective resolution of housing issues.
  • Advised and assisted tenants with housing matters and queries.
  • Developed productive relationships with customers by delivering professional and courteous service.
  • Conducted periodic visits, reporting issues and incidents in line with procedure.
  • Advised tenants of available options to facilitate informed decision-making at tenancy end.
  • Updated enforcement methods to achieve significant reduction of repeat offences.
  • Identified solutions to tackle problems with estate management.
  • Facilitated smooth running of tenancy audits by completing documentation ahead of deadlines.
  • Established working relationships with other service providers, boards and funding bodies to discuss solutions to tackle industry problems.
  • Upheld stringent policies, procedures to maintain consistent workplace standards.
  • Maintained expenditure reports detailing breakdown of costs spent on supplies, equipment and services.
  • Monitored individual and team performance, implementing targeted support to drive improvement.

Teaching assistant in special educational needs

Samuel Pepys School
St Neots , Cambridgeshire
09.2003 - 12.2015
  • Participated actively in parent-teacher meetings providing updates on child's progress, strengths, and areas requiring improvement.
  • Coordinated with multidisciplinary team members such as speech therapists or psychologists for holistic child development.
  • Ensured adherence to school policies regarding safety standards when dealing with special needs children.
  • Prepared visual aids for interactive lessons which increased engagement within the classroom.
  • Adapted teaching methods based on individual learning styles leading to enhanced comprehension.
  • Assisted in creating individualised education plans to cater to each student's unique needs.
  • Assisted in managing classroom behaviour by implementing effective discipline strategies tailored to individual needs.
  • Maintained up-to-date records of each pupil's progress, attendance, medical information and behavioural patterns.
  • Engaged students in various group activities that fostered teamwork and cooperation.
  • Facilitated independent living skills training sessions aimed at self-sufficiency.
  • Used assistive technology tools effectively for facilitating easier communication for non-verbal students.
  • Facilitated communication between students, parents and staff to ensure understanding of progress and goals.
  • Offered emotional support during challenging situations whilst respecting student's personal space and emotions.
  • Encouraged participation by adapting tasks according to each student's capabilities.
  • Participated in professional development training sessions to stay informed about the latest in special education teaching strategies.
  • Took part in school training activities to advance knowledge in working with students with specific learning difficulties.
  • Supported teachers in managing challenging student behaviour, contributing to progress meetings to provide feedback, raise concerns and recommend appropriate action.
  • Identified signs of distress in students, resolving behavioural and emotional issues.
  • Supported classroom teacher in monitoring, assessing and recording students progress.
  • Assisted students with a range of learning differences, including ADD, ADHD and ASC to achieve their full potential for independence.
  • Escorted and supervised students on educational visits and out-of-school activities.
  • Worked with students in care programmes with help from relevant professionals on specific needs.
  • Encouraged students to work together to complete projects and solve problems.
  • Applied student assessment information to personalise support for students struggling with assignments.

Education

Level 3 in Housing Practice - Housing

Chartered Institute of Housing
Online
09.2019 - 10.2020

GCSEs - Assorted

Ernulf Community School
Saint Neots, Cambridgeshire
09.1982 - 02.1988

Skills

  • Leadership excellence
  • Personnel motivation
  • Operational supervision
  • Informed decision making
  • Experience with crm systems
  • Domestic abuse
  • Investigative research and reporting
  • Compliance auditing
  • Performance evaluation
  • First Aid and CPR administration
  • Recruitment and hiring processes
  • Disciplinary action execution
  • Staff management
  • Site patrols
  • Community engagement
  • Cultural awareness
  • Conflict Resolution
  • Anti-social behaviour
  • Evidence collection and evaluation
  • Exceptional problem solver

Affiliations

  • I enjoy reading, being a Grandma and visiting different countries

Accomplishments

Last year exceeded exceptions and was nominated for a star award.

This year I have received five star Trustpilot reviews

Certification

Previous First aider, Mental Health First Aider and Mentor.

Timeline

Homes and Communities Officer

Sage Homes
01.2024 - Current

Level 3 in Housing Practice - Housing

Chartered Institute of Housing
09.2019 - 10.2020

Housing officer

Places For People
12.2015 - 01.2024

Teaching assistant in special educational needs

Samuel Pepys School
09.2003 - 12.2015

GCSEs - Assorted

Ernulf Community School
09.1982 - 02.1988

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Christine Giles