Christine Furnell
Belfast,Antrim and Newtownabbey
Summary
As an ambitious and determined individual I strive to succeed and achieve what is best not only for me but also for the others around me. I tend to use my own initiative and others ideas so that we as a team or alone can develop these ideas into action plans and achieve our ultimate aim whatever it may be. I have goals to kick start a rewarding
career and I feel working for your company gives me the best chance at doing this.
Overview
27
27
years of professional experience
Work history
Customer service representative
Home Bargains
Belfast
08.2012 - 07.2024
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Greeted customers entering store and responded promptly to customer needs.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Guided customers to locate products or alternative items.
- Operated tills with care and precision to accurately process cash and credit card transactions.
Call centre agent
HCL Technologies
Belfast
01.2010 - 06.2012
- Managed and escalated complaints effectively, resulting in positive customer outcomes.
- Maintained up-to-date client records in database systems.
- Logged customer communications for complete service records.
- Acted as first point of contact for customer issues and queries.
- Provided accurate, consistent and meaningful advice to customers to boost retention.
Customer service representative
Planet Leisure
Belfast
09.1999 - 11.2009
- Obtained feedback from customers to improve service experience.
- Dealt with injuries and emergencies promptly and efficiently.
- Confidently communicated with colleagues and children.
- Created and maintained safe, creative and stimulating environment for children's play.
- Created and maintained welcoming, safe and tidy space to promote children's development.
- Observed children at play to monitor behaviour and social interactions, intervening in serious conflicts.
Customer service representative
Burger King
Belfast
03.1997 - 08.1999
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Kept floors clean with regular brushing and mopping.
- Spot cleaned and sanitised high-touch areas.
Skills
- Cash handling
- Customer Service
- Customer relations
- Problem-solving
- Team Leadership
- Product knowledge
- Public speaking
Timeline
Customer service representative
Home Bargains
08.2012 - 07.2024
Call centre agent
HCL Technologies
01.2010 - 06.2012
Customer service representative
Planet Leisure
09.1999 - 11.2009
Customer service representative
Burger King
03.1997 - 08.1999
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